It Support Desk Specialist
By SearchLabs At Toronto, Ontario, Canada
Automate/Labtech or other RMM (Remote Monitoring and Management) system
Microsoft Server management, including Active Directory
Excellent English verbal and written communication skills
Strong problem-solving and decision-making skills
Desire to learn new IT skills and genuine interest in technology
Microsoft, SonicWALL and Citrix certifications would be considered a strong asset
Analyst, It Support Services
By Deloitte At Toronto, Ontario, Canada
Post-secondary education in an IT discipline, an ITIL Foundations Certification would be an asset.
Be encouraged to deepen your technical skills…whatever those may be.
Build your leadership skills at Deloitte University.
Enjoy flexible, proactive, and practical benefits that foster a culture of well-being and connectedness.
Enjoy My Benefit Dollars - a flexible benefit to support your physical, financial and emotional well-being.
Experience a firm where wellness matters.
Analyst, It Service Desk
By Recipe Unlimited Corporation At Toronto, Ontario, Canada
Experience with Point of Sale hardware, software and menu management support i.e. IBM, Micros etc.
Experience with Call Tracking Software such as HEAT or Zendesk and communications software such as RemoteWare
Update the Recipe Unlimited knowledge base
Experienced with Microsoft Windows and Google Workspace
Knowledge of computer architecture and networking
Excellent listening and verbal communication skills
It Service Desk Analyst
By ONxpress Transportation Partners At Toronto, Ontario, Canada
Establish processes for ITSM processes and knowledge management
Demonstrate excellent time management and prioritization skills
Specialist domain knowledge of IT Service Management.
Good knowledge of project management principles
Knowledge on application development processes including thorough knowledge of IT service management concepts (ITIL) being a plus
Work in close alignment with O&M IT team to establish IT processes for request, change, incident and problem management
It Support Analyst Jobs
By Deloitte At Toronto, Ontario, Canada
Post-secondary education in an IT discipline, an ITIL Foundations Certification would be an asset.
Be encouraged to deepen your technical skills…whatever those may be.
Strong, effective and clear communication skills, with an ability to adjust messaging appropriate to the audience.
Learn from deep subject matter experts through mentoring and on the job coaching
Be empowered to lead and have impact with clients, our communities and in the office.
Senior It Support Analyst
By RBC At Toronto, Ontario, Canada
Work together with Project Managers, App Dev, QE and other vendors to meet project objectives.
Excellent problem solving skills, communication skills, interpersonal skills
You must have more than 5 years of experience in maintenance and support project
Prior experience of supporting Apps on Digital Platform
Strategic thinker with excellent interpersonal skills to work across teams and businesses
A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicable
It Junior Support Analyst
By The Citco Group Limited At Toronto, Ontario, Canada
Demonstrated analytical and problem management skills
Verify IT Asset Management (ITAM) records are up to date
Provide support and management of physical access and general security of the premises where required
Proactively notify Business and IT management of any issues as soon as they’re identified and provide regular updates on proposed solutions
Demonstrated understanding of ITIL and Change Management
Experience in a collaborative team environment, accepting workload and responsibilities
Operations Support It Analyst
By National Bank of Canada At Toronto, Ontario, Canada
Are you an experienced Operations support IT analyst, recognized for your relationship skills and enthusiasm in creating value-added solutions?
Exposure to ITIL concepts – Incident, Problem & Risk management.
Are you looking for a position that combines your knowledge in Financial Markets and your interest in Information Technology?
Provide training to various new employees and assist with knowledge on all production processes.
Document all production applications queries in knowledge base and resolve all application issues within SLA.
Experience working with monitoring tools such as Control-M or Datadog or Splunk or any relevant monitoring tool (Good to have).
Executive, It Support Analyst
By ClickJobs.io At Toronto, Ontario, Canada

Job Description Seeing beyond numbersº At Laurentian Bank, we believe we can change banking for the better. Founded in Montreal in 1846, Laurentian Bank helps families, businesses and communities ...

It Support Analyst (Contract)
By YAMAHA MOTOR CANADA LTD. At North York, Ontario, Canada
Strong Customer Management and Service Skills
Strong time management skills, multitasking skills, and the ability to prioritize tasks with minimal supervision
EDUCATION REQUIREMENTS AND/OR EXPERIENCE REQUIREMENTS
Other duties as assigned by management.
Advanced level knowledge and experience with Windows OS for end-users and server support and networking
Working experience with wireless RADIUS (CA) authentication for devices/clients
It Service Desk Analyst
By Cronos Group At Winnipeg, Manitoba, Canada
Tech savvy with working knowledge of office automation products, and remote support tools
Assist in creating training material, FAQ’s, and other IS resources to enhance employees IS experience
Perform other job duties as assigned
2+ years of experience in a service desk, customer service, or similar role
Proven experience as a help desk technician or other customer support role
Sound troubleshooting and documentation skills
Support Desk Analyst (Edmonton Corporate)
By Fountain Tire At Edmonton, Alberta, Canada
The necessary experience, knowledge, skills and abilities required in the role
Time management and organizational skills
During the course of troubleshooting, utilize support systems, remote control tools and technical or functional knowledge to resolve customer issues
Implement and maintain service management strategies that align with the ITIL framework
Follow all defined IS Methods (i.e. Change Management, KT Problem Analysis)
Extensive proven technical abilities, including logical troubleshooting and problem solving skills
It Support Analyst Jobs
By Dairy Farmers of Ontario At Mississauga, Ontario, Canada
Understanding of ITIL service management including incident/problem management is a plus.
Minimum of 2 years of experience in a customer service role, preferably in a service desk or technical support environment.
Proficiency in using ticketing systems to manage and track support requests.
Excellent problem-solving skills and the ability to think analytically when troubleshooting issues.
Strong verbal and written communication skills.
Exceptional communication and interpersonal skills, with the ability to convey technical information to non-technical users.
It - Service Desk Analyst [Owens Macfadyen Group]
By CareerBeacon At Moncton, New Brunswick, Canada
Follow all standard operating procedures through the effective use of knowledge management.
Communicate with customers at all levels of technical and non-technical skills sets.
Excellent communication skills, both verbal and written.
Excellent analytical and problem-solving abilities.
Ability to manage effective relationships with end users and 3rd parties.
2 to 3 years service desk experience, and the aspiration to grow into a senior technical role.
L2 It Support Analyst
By Specsavers At Mississauga, Ontario, Canada
Previous experience providing both remote and desktop support
Required Skills, Ability and Experience
Additional Skills, Ability and Experience
Provide remote support to our Retail colleagues and partners
2 years experience in a Support Analyst role
Strong communications skills, both written and verbal
It Service Desk Analyst - Remote
By Talentify.io At Canada
Experience with IT service management systems
Excellent communication, problem-solving, and time management skills
Document all request details and incident troubleshooting in the ticket management system
Intermediate to advanced knowledge of IT tools including Windows 10, Active Directory, Remote Desktop, Office 365, and Google Chrome
Additional certifications such as ITIL Foundations Certification and ComTIA IT Fundamentals are an asset
Benefits Of Working At The Home Office
It Support Analyst Jobs
By Parts Town Canada At Scarborough, Ontario, Canada
Create documentation in knowledge base to better serve our end-users.
Knowledge of business applications (ERP or financial systems), communication platforms, and IT processes a plus.
Knowledge of networking, operating system, and server architectures.
Excellent communication skills over the phone, in person, and through email
Resolve service request and incidents in our Jira (helpdesk portal).
Perform computer, phone, printer, and other information technology adds/moves/changes.
It Service Desk Analyst - Urgent Role
By Raise At Greater Toronto Area, Canada

Company offers career progression opportunities

It Support Desk Analyst
By Primoris Services Corporation At Edmonton, Alberta, Canada
Exceptional organizational and time-management skills
Provide timely, knowledgeable assistance for technical inquiries, on premise and remotely
Assists with IT special projects: upgrades, deployment, demobilization, server/network component management, and process improvements
Various other duties as requested by management
Active Directory administration, including object and NTFS security management
3-5 years’ of proven experience as IT Technician or similar role
It Support Analyst - Pt
By Athena Systems At Edmonton, Alberta, Canada
Maintain and monitor Azure Active Directory, ensuring accurate user management, security, and access control.
Stay up to date with industry trends and advancements in IT support to enhance technical knowledge and skills.
Strong proficiency in PowerShell scripting for automation and system management.
Manage and administer Microsoft 365 suite of products, including but not limited to Exchange Online, SharePoint Online, and Teams.
Conduct remote troubleshooting sessions to diagnose and resolve technical problems.
Document technical procedures, resolutions, and knowledge base articles to facilitate knowledge sharing and issue resolution.
It Support Analyst Jobs
By National Police Federation/Fédération de la Police Nationale At Canada
Generous Group Benefit package including Health Care Spending Account.
Work with departmental requirements to identify solutions to support their needs.
Maintain an up-to-date knowledge of all developments relevant to IT and cyber security and upgrade internal systems as necessary.
1-2 years supporting corporate IT infrastructures in a Microsoft-based environment in a support role showing escalating responsibilities.
Superior oral and written capabilities.
Experience working within a shifting landscape with the ability to work under pressure to meet critical deadlines.
It Support Analyst Ii
By Randstad Canada At Mississauga, Ontario, Canada
Experience with SAP, Networking, and Microsoft Certification is required.
Three- or four-year Community College or University degree in information technology or equivalent, with a minimum of 1-year related work experience.
Working knowledge of DELL compatible personal computers and common peripherals.
Working knowledge of basic LAN/WAN concepts, and various software packages currently used.
Coordinates fixed assets requests for the MIS department. Provides other administrative support as required.
Predominantly routine and significant problem solving where a variety of solutions may be tried before the issue is resolved.