Senior It Service Desk Analyst Jobs
It Service Desk Manager
By Canadian Blood Services
At Brampton, Ontario, Canada
Senior Business Analyst - (Service Desk / Lead)
By BMO
At Toronto, Ontario, Canada
It Service Desk - 3 Months Contract
By Hays
At Vancouver, British Columbia, Canada
It Service Desk Technician (Remote)
By Acolad group
At Montreal, Quebec, Canada
Supervisor, It Service Desk
By Metrolinx
At Ontario, Canada
It Service Desk Analyst
By ONxpress Transportation Partners
At Toronto, Ontario, Canada
It Service Desk Intern
By Hypertec Group
At Montreal, Quebec, Canada
Senior It Analyst, Service Management
By CPP Investments | Investissements RPC
At Toronto, Ontario, Canada
It Service Desk Analyst
By 10 Percent Recruiting Ltd.
At Edmonton, Alberta, Canada
Service Desk Analyst Jobs
By Franklin Fitch
At Toronto, Ontario, Canada
It Service Desk Specialist
By Raise
At Montreal, Quebec, Canada
Senior It Operations Analyst
By RBC
At Mississauga, Ontario, Canada
It Security Analyst, Monitoring (Travel Service)
By House of Commons of Canada Chambre des communes du Canada
At Ottawa, Ontario, Canada
It Service Desk Specialist (Remote)
By CBI, A Converge Company
At Montreal, Quebec, Canada
Senior It Analyst - Cyberark
By Vaco
At Montreal, Quebec, Canada
Service Desk Analyst Jobs
By Brainhunter Systems Ltd
At British Columbia, Canada
It Service Desk Engineer L1 – Connectwise
By Bowman Williams
At Ontario, Canada
Senior Service It Operations Analyst – Vulnerability Management
By CorGTA Inc.
At Ontario, Canada
It Service Desk Analyst, Tier 1
By Reena
At Thornhill, Manitoba, Canada
Service Desk Analyst Jobs
By WilsonHCG
At Charlottetown, Prince Edward Island, Canada
Are you looking for a challenging and rewarding role in IT? We are looking for a Senior Service Desk Analyst to join our team and provide excellent customer service and technical support. You will be responsible for resolving customer inquiries, troubleshooting technical issues, and providing guidance on IT solutions. If you have a passion for IT and a commitment to providing outstanding customer service, this is the job for you!
Overview A Senior Service Desk Analyst is a customer service professional who provides technical support to customers and employees. They are responsible for troubleshooting hardware and software issues, providing technical advice, and resolving customer complaints. They must be knowledgeable in a variety of computer systems and applications, and be able to communicate effectively with customers. Detailed Job Description A Senior Service Desk Analyst is responsible for providing technical support to customers and employees. This includes troubleshooting hardware and software issues, providing technical advice, and resolving customer complaints. They must be knowledgeable in a variety of computer systems and applications, and be able to communicate effectively with customers. They must also be able to diagnose and resolve technical issues quickly and accurately. Job Skills Required• Excellent customer service skills
• Knowledge of computer systems and applications
• Ability to troubleshoot hardware and software issues
• Ability to diagnose and resolve technical issues quickly and accurately
• Excellent communication skills
• Ability to work independently and as part of a team
• Ability to multitask and prioritize tasks
Job Qualifications
• Bachelor’s degree in Computer Science, Information Technology, or related field
• At least 5 years of experience in a customer service or technical support role
• A+ certification or equivalent
• Microsoft Certified Professional (MCP) certification or equivalent
Job Knowledge
• Knowledge of computer systems and applications
• Knowledge of customer service principles and practices
• Knowledge of troubleshooting techniques
• Knowledge of network and system administration
• Knowledge of security protocols
Job Experience
• At least 5 years of experience in a customer service or technical support role
• Experience with Windows, Mac OS, and Linux operating systems
• Experience with Microsoft Office Suite
• Experience with remote access tools
• Experience with customer service software
Job Responsibilities
• Provide technical support to customers and employees
• Troubleshoot hardware and software issues
• Provide technical advice and assistance
• Diagnose and resolve technical issues quickly and accurately
• Respond to customer inquiries in a timely manner
• Monitor customer service software for incoming tickets
• Maintain customer service records and logs
• Document customer service activities in a timely manner
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