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Senior It Service Desk Analyst Jobs in Manitoba

Senior Global Service Desk Specialist (It Technical Support)
By Teladoc Health At Toronto, Ontario, Canada
Ensure accurate documentation of resolution information in the IT Technical Support knowledge management database.
Desktop software installation and troubleshooting for local and remote users
Keep peers and manager informed of trends, significant problems and delays.
Bachelor's Degree in in Business, Marketing or related field (or equivalent in relevant work experience) required
Bachelor’s degree in a STEM field required (years of relevant work experience may be substituted)
+ 3-6 years’ experience working within a Help Desk, Call Center or NOC environment
It Service Desk Specialist
By SearchLabs At North York, Ontario, Canada
Automate/Labtech or other RMM (Remote Monitoring and Management) system
Microsoft Server management, including Active Directory
Excellent English verbal and written communication skills
Strong problem-solving and decision-making skills
Desire to learn new IT skills and genuine interest in technology
Microsoft, Citrix and SonicWALL certifications would be considered a strong asset
Service Desk Analyst Ii
By OnX Canada At Toronto, Ontario, Canada
Special Knowledge, Skills, and Abilities
Make outbound calls to internal/external customers as part of the Incident Management lifecycle (5%)
Familiar with ServiceNow Incident Management System
Create knowledge base entries for solutions that may be repeatable so that others can leverage against future incidents/requests (15%)
Excellent written and oral communication skills
Excellent customer service and conflict resolution skills
Analyst, It Service Desk
By Recipe Unlimited Corporation At Toronto, Ontario, Canada
Experience with Point of Sale hardware, software and menu management support i.e. IBM, Micros etc.
Experience with Call Tracking Software such as HEAT or Zendesk and communications software such as RemoteWare
Update the Recipe Unlimited knowledge base
Experienced with Microsoft Windows and Google Workspace
Knowledge of computer architecture and networking
Excellent listening and verbal communication skills
Senior Business Analyst - (Service Desk / Lead)
By BMO At Toronto, Ontario, Canada
Deep knowledge and technical proficiency gained through extensive education and business experience.
Facilitates discussions and follows a structured approach to plan, elicit, analyze, document, communicate and manage requirements with stakeholders.
Broader work or accountabilities may be assigned as needed. Qualifications:
Manages complexity across business value, technology, and interaction models.
Works with project stakeholders to validate their requirements and analysis models via techniques such as reviews and walkthroughs.
Ensures system specifications meet expectations/requirements, and negotiates solutions.
It Service Desk Analyst
By ONxpress Transportation Partners At Toronto, Ontario, Canada
Establish processes for ITSM processes and knowledge management
Demonstrate excellent time management and prioritization skills
Specialist domain knowledge of IT Service Management.
Good knowledge of project management principles
Knowledge on application development processes including thorough knowledge of IT service management concepts (ITIL) being a plus
Work in close alignment with O&M IT team to establish IT processes for request, change, incident and problem management
Senior It Analyst, Service Management
By CPP Investments | Investissements RPC At Toronto, Ontario, Canada
Work closely with the management team to mature operational practices
1-2 years of experience working in Windows and Linux server environments with knowledge of systems and application services
Experience in technical writing for creating and maintaining concise Knowledge Base articles.
A flexible/hybrid work environment combining in office collaboration and remote working
Demonstrate technical leadership by proposing advancements with tangible business benefits to CPP Investments' IT portfolio
3-6 years of relevant professional experience
Service Desk Analyst Jobs
By Franklin Fitch At Toronto, Ontario, Canada
Experience with ticketing systems, ideally ServiceNow
3+ months service desk experience
Great communication skills and active listening
Are you looking to build your experience within a service desk support role?
Service Desk Technician | Toronto, ON | CAD$40k - CAD$48k
Do you enjoy integrating and communicating with clients and end users?
Senior It Program Manager – Service Continuity & Remediation [Remote]
By Braintrust At Toronto, Ontario, Canada
10 years of experience in technology/IT program management.
Proven experience in crisis management.
Lead program management for several related workstreams to address IT service disruptions.
LOCATION: Remote - Work from anywhere (TimeZone: EST | Partial overlap)
Experience working with all levels in an organization.
Global experience and ability to navigate cultural nuances.
It Service Desk Manager
By Thales At Toronto, Ontario, Canada
Demonstrated progressive experience in the management of a technical support team.
Strong relationship management and customer service skills
Working knowledge of a range of diagnostic utilities, including Microsoft SCCM, ManageEngine Desktop Central
Attend training seminars, conferences and trade shows to broaden knowledge of current and future Service Desk issues and technologies.
Manage the overall desk activities and staff.
College diploma or university degree in the field of computer science and/or 5 years equivalent work experience.
Service Desk Analyst Jobs
By Palliser Furniture Ltd. At Winnipeg, Manitoba, Canada
Acquiring and maintaining current knowledge of relevant product offerings and support policies.
We offer plenty of benefits to the people who made us what we are today.
Documenting resolutions in an online knowledge database.
Strong technical skills and high learning agility.
Recording, researching, resolving, and closing technical problems and requests in our issue tracking system.
Providing on phone or in person end-user support for client workstations and software.
It Service Desk Analyst
By Cronos Group At Winnipeg, Manitoba, Canada
Tech savvy with working knowledge of office automation products, and remote support tools
Assist in creating training material, FAQ’s, and other IS resources to enhance employees IS experience
Perform other job duties as assigned
2+ years of experience in a service desk, customer service, or similar role
Proven experience as a help desk technician or other customer support role
Sound troubleshooting and documentation skills
It Service Management Analyst
By TravelBrands At Toronto, Ontario, Canada
Experience with IT change management and change advisory board (CAB).
The Skills, Experience and Requirements You Need to be Successful
Experience as a Major Incident Manager.
Minimum 5 years experience performing similar duties.
Experience with IT governance in terms of incident, problem, change, and IT audit.
Configuration experience with ITSM tools (Jira, ServiceDesk Plus, etc.).

Are you looking for a challenging and rewarding role in IT? We are looking for a Senior Service Desk Analyst to join our team and provide excellent customer service and technical support. You will be responsible for resolving customer inquiries, troubleshooting technical issues, and providing guidance on IT solutions. If you have a passion for IT and a commitment to providing outstanding customer service, this is the job for you!

Overview A Senior Service Desk Analyst is a customer service professional who provides technical support to customers and employees. They are responsible for troubleshooting hardware and software issues, providing technical advice, and resolving customer complaints. They must be knowledgeable in a variety of computer systems and applications, and be able to communicate effectively with customers. Detailed Job Description A Senior Service Desk Analyst is responsible for providing technical support to customers and employees. This includes troubleshooting hardware and software issues, providing technical advice, and resolving customer complaints. They must be knowledgeable in a variety of computer systems and applications, and be able to communicate effectively with customers. They must also be able to diagnose and resolve technical issues quickly and accurately. Job Skills Required
• Excellent customer service skills
• Knowledge of computer systems and applications
• Ability to troubleshoot hardware and software issues
• Ability to diagnose and resolve technical issues quickly and accurately
• Excellent communication skills
• Ability to work independently and as part of a team
• Ability to multitask and prioritize tasks
Job Qualifications
• Bachelor’s degree in Computer Science, Information Technology, or related field
• At least 5 years of experience in a customer service or technical support role
• A+ certification or equivalent
• Microsoft Certified Professional (MCP) certification or equivalent
Job Knowledge
• Knowledge of computer systems and applications
• Knowledge of customer service principles and practices
• Knowledge of troubleshooting techniques
• Knowledge of network and system administration
• Knowledge of security protocols
Job Experience
• At least 5 years of experience in a customer service or technical support role
• Experience with Windows, Mac OS, and Linux operating systems
• Experience with Microsoft Office Suite
• Experience with remote access tools
• Experience with customer service software
Job Responsibilities
• Provide technical support to customers and employees
• Troubleshoot hardware and software issues
• Provide technical advice and assistance
• Diagnose and resolve technical issues quickly and accurately
• Respond to customer inquiries in a timely manner
• Monitor customer service software for incoming tickets
• Maintain customer service records and logs
• Document customer service activities in a timely manner