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Senior It Service Desk Analyst Jobs in Quebec

It - Service Desk Analyst [Owens Macfadyen Group]
By CareerBeacon At Moncton, New Brunswick, Canada
Follow all standard operating procedures through the effective use of knowledge management.
Communicate with customers at all levels of technical and non-technical skills sets.
Excellent communication skills, both verbal and written.
Excellent analytical and problem-solving abilities.
Ability to manage effective relationships with end users and 3rd parties.
2 to 3 years service desk experience, and the aspiration to grow into a senior technical role.
It Service Desk Analyst - Remote
By Talentify.io At Canada
Experience with IT service management systems
Excellent communication, problem-solving, and time management skills
Document all request details and incident troubleshooting in the ticket management system
Intermediate to advanced knowledge of IT tools including Windows 10, Active Directory, Remote Desktop, Office 365, and Google Chrome
Additional certifications such as ITIL Foundations Certification and ComTIA IT Fundamentals are an asset
Benefits Of Working At The Home Office
It Service Desk Analyst, Tier 1
By Reena At Canada
Takes action to improve own abilities in line with career goals, including volunteering for "stretch" assignments and taking on increased responsibilities.
Willing to help and encourages others to learn new and different parts of their jobs by sharing knowledge, experience and information.
Handling remote connectivity issues and LAN/WAN connectivity issues.
1-2 years of experience in an IT Service Desk environment
Certifications in Microsoft an asset
Other IT certifications an asset
It Service Desk Technician (Remote)
By Acolad group At Montreal, Quebec, Canada
1-3 years of project management experience with Kanban methodologies.
Record all interactions with customers in our ticket management system.
Ensure the management of access requests in accordance with our security policies.
Contribute to the incident management process by detecting, categorizing, and resolving issues.
Initiate change management processes for hardware, software, and other IT assets.
Manage incoming and outgoing phone calls related to IT support.
It Service Desk Intern
By Hypertec Group At Montreal, Quebec, Canada
Knowledge of ticketing and remote support software;
Preserve and grow your knowledge of Service Desk procedures, products and services.
Strong client-facing, customer service and communication skills;
Knowledge of SAP business one, Microsoft Dynamics CRM, Active Directory, Office 365, and ITIL (assets).
Experience in providing help desk support, an asset;
Good analytical and problem-solving skills;
It Service Desk Specialist
By Raise At Montreal, Quebec, Canada
• Document customer interactions using ticket management software.
• Contribute to the incident management process (incident identification and classification, problem investigation, incidents solutions, and escalation).
• Trigger change management processes on hardware software and other information assets.
Your Role & Main Responsibilities
Be an active contributor to the employee experience
• Manage access requests according to information security policies and procedures.
It Service Desk Specialist (Remote)
By CBI, A Converge Company At Montreal, Quebec, Canada
Strong time management, prioritization and organizational skills
Follow customer change management processes where required
Provide proactive communication of application/infrastructure problems and issues to key stakeholders, including client stakeholders, Converge management, and support engineers.
Microsoft Intune/Endpoint Management Administration & Automation
Participate in training for new technologies, including obtaining certifications on those technologies
2-4 years experience as an Application Help Desk analyst working directly with stakeholders external to the organization.
Senior It Analyst - Cyberark
By Vaco At Montreal, Quebec, Canada

Duration: 6 months Renewable: Yes Possibility of permanency: Yes Remote work: Hybrid - 2 days per quarter in the office Bilingualism: (French/English - Requested Level) Senior IT Analyst - ...

Senior It Program Manager – Service Continuity & Remediation [Remote]
By Braintrust At Montreal, Quebec, Canada
10 years of experience in technology/IT program management.
Proven experience in crisis management.
Lead program management for several related workstreams to address IT service disruptions.
LOCATION: Remote - Work from anywhere (TimeZone: EST | Partial overlap)
Experience working with all levels in an organization.
Global experience and ability to navigate cultural nuances.
It Service Desk Analyst - Remote (Est Timezone)
By Absorb Software At Canada
React to, act on, and manage incoming requests and monitoring alarms, prioritizing according to business needs.
Manage small to medium projects including upgrades, new services, service changes including end-user impacts.
3+ years experience in a help desk support role.
Excellent customer service skills and multi-tasker.
Experience with Microsoft products, O365, Intune.
A combination of technical background and client-facing sales support experience.
It Service Desk Specialist (Remote)
By CBI, A Converge Company At Canada
Strong time management, prioritization and organizational skills
Follow customer change management processes where required
Provide proactive communication of application/infrastructure problems and issues to key stakeholders, including client stakeholders, Converge management, and support engineers.
Microsoft Intune/Endpoint Management Administration & Automation
Participate in training for new technologies, including obtaining certifications on those technologies
2-4 years experience as an Application Help Desk analyst working directly with stakeholders external to the organization.

Are you looking for a challenging and rewarding role in IT? We are looking for a Senior Service Desk Analyst to join our team and provide excellent customer service and technical support. You will be responsible for resolving customer inquiries, troubleshooting technical issues, and providing guidance on IT solutions. If you have a passion for IT and a commitment to providing outstanding customer service, this is the job for you!

Overview A Senior Service Desk Analyst is a customer service professional who provides technical support to customers and employees. They are responsible for troubleshooting hardware and software issues, providing technical advice, and resolving customer complaints. They must be knowledgeable in a variety of computer systems and applications, and be able to communicate effectively with customers. Detailed Job Description A Senior Service Desk Analyst is responsible for providing technical support to customers and employees. This includes troubleshooting hardware and software issues, providing technical advice, and resolving customer complaints. They must be knowledgeable in a variety of computer systems and applications, and be able to communicate effectively with customers. They must also be able to diagnose and resolve technical issues quickly and accurately. Job Skills Required
• Excellent customer service skills
• Knowledge of computer systems and applications
• Ability to troubleshoot hardware and software issues
• Ability to diagnose and resolve technical issues quickly and accurately
• Excellent communication skills
• Ability to work independently and as part of a team
• Ability to multitask and prioritize tasks
Job Qualifications
• Bachelor’s degree in Computer Science, Information Technology, or related field
• At least 5 years of experience in a customer service or technical support role
• A+ certification or equivalent
• Microsoft Certified Professional (MCP) certification or equivalent
Job Knowledge
• Knowledge of computer systems and applications
• Knowledge of customer service principles and practices
• Knowledge of troubleshooting techniques
• Knowledge of network and system administration
• Knowledge of security protocols
Job Experience
• At least 5 years of experience in a customer service or technical support role
• Experience with Windows, Mac OS, and Linux operating systems
• Experience with Microsoft Office Suite
• Experience with remote access tools
• Experience with customer service software
Job Responsibilities
• Provide technical support to customers and employees
• Troubleshoot hardware and software issues
• Provide technical advice and assistance
• Diagnose and resolve technical issues quickly and accurately
• Respond to customer inquiries in a timely manner
• Monitor customer service software for incoming tickets
• Maintain customer service records and logs
• Document customer service activities in a timely manner