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Senior It Service Desk Analyst Jobs in British Columbia

It Service Center Analyst - Rewarding Work
By Microserve At Greater Toronto Area, Canada
Execute Access Management activities (Account MACD)
Applies self-management techniques to include: acting with integrity, demonstrating adaptability, setting personal development goals, and working efficiently.
Bachelor’s degree in computer science, engineering, business or another relevant field combination of education and real-world experience
Previous experience in generating knowledge articles
Manages workload in accordance with defined KPI and SLA measurements
Build and revise process workflows based on changing needs of the company environment and services offered by IT
It Service Desk Analyst - Tier 1
By Affinity At Vancouver, British Columbia, Canada
• Inform management of recurring problems
• Demonstrated IT Service Desk experience
• ITIL certification (Foundation) would be an asset
• Provides tier 1 support to the user community, resolving user queries, incidents, and requests.
• Analyzes and resolves all application software or hardware incidents and requests from end-users
• Accurately logs and tracks incidents and requests from identification through resolution stages
It Service Desk Analyst - Urgent Role
By Raise At Greater Toronto Area, Canada

Company offers career progression opportunities

It Service Desk - 3 Months Contract
By Hays At Vancouver, British Columbia, Canada
ITIL certification – nice to have
IT service desk - 3 Months contract
What will you do :
Diploma or Degree in IT (or working towards one…must have at least 2 years of IT courses)
Service Desk Analyst Jobs
By Brainhunter Systems Ltd At British Columbia, Canada
Inform management of recurring problems
BH – Service Desk Analyst - Contract - Full Remote (Victoria, BC)
·Post-secondary degree or diploma in Computer Science, or an IT related discipline and/or IT Service Desk experience.
Provide tier 1 support to the user community, resolving user queries, incidents, and requests.
Analyzes and resolves all application software or hardware incidents and requests from end-users
Accurately logs and tracks incidents and requests from identification through resolution stages
It Service Desk Analyst, Tier 1
By Reena At Thornhill, Manitoba, Canada
Takes action to improve own abilities in line with career goals, including volunteering for "stretch" assignments and taking on increased responsibilities.
Willing to help and encourages others to learn new and different parts of their jobs by sharing knowledge, experience and information.
Handling remote connectivity issues and LAN/WAN connectivity issues.
1-2 years of experience in an IT Service Desk environment
Certifications in Microsoft an asset
Other IT certifications an asset

Are you looking for a challenging and rewarding role in IT? We are looking for a Senior Service Desk Analyst to join our team and provide excellent customer service and technical support. You will be responsible for resolving customer inquiries, troubleshooting technical issues, and providing guidance on IT solutions. If you have a passion for IT and a commitment to providing outstanding customer service, this is the job for you!

Overview A Senior Service Desk Analyst is a customer service professional who provides technical support to customers and employees. They are responsible for troubleshooting hardware and software issues, providing technical advice, and resolving customer complaints. They must be knowledgeable in a variety of computer systems and applications, and be able to communicate effectively with customers. Detailed Job Description A Senior Service Desk Analyst is responsible for providing technical support to customers and employees. This includes troubleshooting hardware and software issues, providing technical advice, and resolving customer complaints. They must be knowledgeable in a variety of computer systems and applications, and be able to communicate effectively with customers. They must also be able to diagnose and resolve technical issues quickly and accurately. Job Skills Required
• Excellent customer service skills
• Knowledge of computer systems and applications
• Ability to troubleshoot hardware and software issues
• Ability to diagnose and resolve technical issues quickly and accurately
• Excellent communication skills
• Ability to work independently and as part of a team
• Ability to multitask and prioritize tasks
Job Qualifications
• Bachelor’s degree in Computer Science, Information Technology, or related field
• At least 5 years of experience in a customer service or technical support role
• A+ certification or equivalent
• Microsoft Certified Professional (MCP) certification or equivalent
Job Knowledge
• Knowledge of computer systems and applications
• Knowledge of customer service principles and practices
• Knowledge of troubleshooting techniques
• Knowledge of network and system administration
• Knowledge of security protocols
Job Experience
• At least 5 years of experience in a customer service or technical support role
• Experience with Windows, Mac OS, and Linux operating systems
• Experience with Microsoft Office Suite
• Experience with remote access tools
• Experience with customer service software
Job Responsibilities
• Provide technical support to customers and employees
• Troubleshoot hardware and software issues
• Provide technical advice and assistance
• Diagnose and resolve technical issues quickly and accurately
• Respond to customer inquiries in a timely manner
• Monitor customer service software for incoming tickets
• Maintain customer service records and logs
• Document customer service activities in a timely manner