Salesforce Technical Business Analyst Jobs in Manitoba

Position: Business System Analyst with Salesforce Experience

2+ Years of Salesforce experience

1 or more Certifications in Salesforce Business Analyst or Salesforce Consultant or Salesforce Admin

Location: Downtown Toronto, ON (Hybrid, 3 days in a week)

Trailhead rank of “EXPEDITIONER” or above

Knowledge and experience with release change management tools an asset E.g., ClearCase, ANT, etc.

Some experience and understanding of the release change management process (DEV -IST/QA- UAT -PROD)

Actively participating in the systems implementation process and have a thorough understanding of the change management process.

Advanced Experience with Salesforce.com is a requirement.

Effectively research and analyze business requirements and translate them into quality systems requirement specifications (External Design Documents)

Providing solutions and suggestions to the business from a holistic point of view and assist in the defining of detailed requirements.

2+ years’ working knowledge of Salesforce tools to execute and manage workflow processes at various stages of the SDLC cycle

Salesforce Admin Certification and experience

5+ years of experience as a Business Analyst/BSA

3+ years of experience working on integration projects

3+ years of experience with configuration and/or support of Salesforce

Experience in business analysis, technical project management, product management, or sales operations

Own and manage documentation for new and existing systems and processes

Transform functional requirements gathered from business stakeholders into architected solutions in collaboration with solution, data, and integration architecture teams

Act as a resource to support marketing and sales teams' efforts with data requirements

Manage change as needed in line with solution proposals or workflow changes

Experience with Salesforce or other CRMs

Bachelor's degree in Information Technology Management or related discipline or equivalent and 3 to 5 years of direct experience

Work with Solution Architects and Developers to translate business requirements into user stories and design specifications

Working with Release Manager, manage the release of enhancement requests and communication/release notes

5+ years of proven Salesforce.com integration and administrative skills

Experience with Agile delivery methods is desired

Ability to work independently with users to define concepts, under direction of project managers is required

A minimum of 4 years' experience as a business system analyst

Experience developing Salesforce Applications (2+ years)

Gather business requirements from stake holders (2+ years)

Review requirements with technical team and convert it into technical stories in Jira (2+ years)

Experience working in Agile environment.

Excellent interpersonal and communication skills

Working knowledge of CRM [Salesforce] and Wealth Management

Working knowledge of Content Management Systems

Hands-on technical working knowledge/experience with web based technologies

Participate in meetings regarding user requirements and design throughout the development phase of the project

AEM [Abode Experience Manger] preferred

Basic knowledge of programming languages in order to comprehend reading code and basic functions, i.e., SQL

Advanced knowledge of project management and agile methodologies

Writing business requirement documents to define the technical solution to a user’s problem

Expert level knowledge of SDLC

Keen eye for detail with exceptional communication skills

Previous experience with server-side frameworks and languages

Working knowledge in the use of JIRA / Confluence

Great handle on project management & support.

Review and develop system architecture designs. Interface between partners, data source owners and application developers to establish requirements and use cases.

Work with Product Owners and Business representatives to understand requirements, create stories and specs and groom developers and QAs accordingly.

Manage incoming support tickets that support us (missing communications, incorrect data, etc).

Experience in working with SQL and NoSQL tools.

Experience with system architecture, data platforms and design.

o Create and manage project management plans

o Report status update to management

Job Title: Technical Business Analyst/Project Manager

i. 7+ years of experience in below

o Must have sound knowledge of Windows Servers and SQL Database.

o Previous hands-on working knowledge of migrating or upgrading large scale applications

o6 + Years’ Experience, with at least 5 years in Business Analysis and Functional Consulting on Salesforce

oExperience in Salesforce Service Cloud or Communities

oExperience in Salesforce Integrations with Legacy systems

oExperience in designing OOTB Solutions & estimations of customizations

Model: Hybrid(2 times a week)

Education, Experience, and Technical skills - required (R), preferred (P) or asset (A)

Create and manage functional application requirements and their traceability.

Knowledge of Finance and Accounting practices (P)

Understanding business and user needs, documenting requirements, and translating them into proper business and functional requirement specifications.

Analyze Stakeholder and User needs to obtain and document business requirements, and product and process specifications.

Contribute and define project requirement scope and objectives.

- 5+ years' Business Analyst experience

- Very good functional abilities and able to take on solutioning

- Experience with patient support programs

- Strong understanding of Salesforce platform (workflows, reporting, etc.)

and ability to guide and help with sessions, design, etc. and write user stories

- Self-starter who can take direction and run with it

Good understanding/knowledge of production systems setup/requirements

Champions a customer focused culture to deepen client relationships and leverage broader Bank relationships, systems and knowledge.

Utilize strong written and verbal communication skills when conducting and facilitating

Reviews requirements and prepares cost and time estimates and perform feasibilities studies

Act as a Lead for projects as required

Advise team members on best practices

You have hands on experience with Financial Services Cloud (e.g., user setup and management, page layout configuration, etc.)

You have extensive experience in gathering requirements for Salesforce features and functionality, including integration related work with Salesforce systems

You will gather and refine specifications and requirements based on technical needs

You have an in-depth knowledge of Salesforce platforms and their functionalities (Financial Services Cloud, Service Cloud, Sales Cloud, etc.)

You have built/configured out-of-the-box features/functionality leveraging the full capabilities of the Salesforce platform

You participate in the planning/analysis of business requirements for system changes and enhancement

Working knowledge of Agile Project Management, Risk Management and Change Management skills

Skills, Experiences And Functional Competencies

Strong technical knowledge on systems and infrastructure in order to lead the design of reporting initiatives.

Contribute to projects being on schedule and meeting regulatory reporting requirements.

Manage business testing through the quality assurance team for key projects.

Have knowledge of OTC derivatives products and related regulations

Performs any necessary data mapping and data lineage activities and documents information flows to support specific business requirements

Assesses, researches, analyzes, and documents project needs and outcomes by selecting the appropriate information gathering and/or modelling technique to elicit requirements

Very detail oriented and skilled in summarizing and gleaning insights from large amounts of information

Strong oral and written communication skills and comfortable presenting to a variety of audiences

Strong math, analytical, and business knowledge

Knowledge of some sort of programming language

Leadership and Influence of management, stakeholders, and team

Management and Presentation of meetings, workshops, and other events

You will be understand the Trade Life Cycle and have excellent working knowledge of Capital Markets

8+ years experience as a Business Analyst in capital markets or financial services industries

Previous experience in Payments Modernization for financial services industry.

Technical Experience working around/with data teams, software delivery teams

Outstanding customer service skills and proven multitasking capabilities

Ticket management software such as Jira, ServiceNow, Freshservice a must

3 years + experience implementing / configuring SaaS applications (CRM, PSA, CSM, ERP etc.)

2 years + experience as a systems analyst or systems administration

Hands on experience building SFDC Workflows, Process Builders or Flows

Ability to document the business case and requirements

Construct workflow charts and diagrams, studying systemcapabilities, writing specification after thorough research and analysisof customer requirements

Customer requirements gathering and engagement

Interface and coordinate with client engagement partners tounderstand the RFP/ RFI requirements

Detail out scope documents, functional & non-functionalrequirements, features etc ensuring all stated and unstated customerneeds are captured

Review the test cases to check 100% coverage of customerrequirements

Deploy and facilitate new change requests to cater to customer needsand requirements