Overnight Call Center Agent Jobs in Longueuil, Quebec

Good French and English communication skills.

Responsible for managing a whole lot of incoming and outgoing calls in the operations.

Identify the needs of client and find solution to it.

Answering inbound calls, converting them to leads, and later to towing jobs.

Shift-based — in a Call Center that works 24/7.

Able to remain calm, composed, and professional even under pressure

Good French and English communication skills.

Responsible for managing a whole lot of incoming and outgoing calls in the operations.

Identify the needs of client and find solution to it.

Answering inbound calls, converting them to leads, and later to towing jobs.

Shift-based — in a Call Center that works 24/7.

Able to remain calm, composed, and professional even under pressure

Good French and English communication skills.

Responsible for managing a whole lot of incoming and outgoing calls in the operations.

Identify the needs of client and find solution to it.

Answering inbound calls, converting them to leads, and later to towing jobs.

Shift-based — in a Call Center that works 24/7.

Able to remain calm, composed, and professional even under pressure

Good French and English communication skills.

Responsible for managing a whole lot of incoming and outgoing calls in the operations.

Identify the needs of client and find solution to it.

Answering inbound calls, converting them to leads, and later to towing jobs.

Shift-based — in a Call Center that works 24/7.

Able to remain calm, composed, and professional even under pressure

Good French and English communication skills.

Responsible for managing a whole lot of incoming and outgoing calls in the operations.

Identify the needs of client and find solution to it.

Answering inbound calls, converting them to leads, and later to towing jobs.

Shift-based — in a Call Center that works 24/7.

Work at home allows you to avoid a commute

Call center representative agent experience is not compulsory

Flexibility to take part in discussions in person or remote

Show up at least 10 mins before the scheduled start time of the discussion

Contribute to the discussion by completing both written and oral instructions

Fill out the written survey provided for each panel

Work at home allows you to avoid a commute

Call center representative agent experience is not compulsory

Flexibility to take part in discussions in person or remote

Show up at least 10 mins before the scheduled start time of the discussion

Contribute to the discussion by completing both written and oral instructions

Fill out the written survey provided for each panel

Detailed orientated with good time management and organizational skills.

To provide operational and administrative support and quality standards to the Retail Banking and Wealth Management business.

At least 2-3 years of customer service experience.

Strong communication (verbal and written), customer service and interpersonal skills.

Some experience with conflict resolution required.

Good to have small business banking experience.

What other skills/experience would be helpful to have?

Excellent communication and listening skills, both written and verbal

Strong attention to detail and problem-solving skills

Ability to work remotely in your home office

What will be my duties and responsibilities in this job?

What are the requirements needed for this position?

Start your exciting new travel career with the largest travel management company in the world!!

A generous benefits program with options depending on individual and family needs

Computer usage (Microsoft proficiency), and internet skills.

1+ years’ experience working in busy call centers fast paced environment

Some Of The Benefits Of Joining Amex GBT

What if I don’t meet every requirement?

All of this, with great listening skills, empathy and a sincere desire to offer an outstanding service

Speedy salary progression based on the acquisition of new skills (e.g.: South packages, Europe, etc.)

A full range of group insurance, a RRSP and advantageous travel benefits

Rotating schedule day/evening, with availabilities from 7am to 11pm, 7 days a week.

Evening schedule, with availabilities from 1pm to 11pm, 7 days a week.

Known for having great customer service skills

Basic computer and data entry skills

Experience being a call center agent or similar retail experience

2 years of CSR experience is a plus

invests in our team and offers real opportunities for career growth

Ability to be on the phone 8 hours a day as well as make some cold calls

Ability to type 40+ WPM

Work at home allows you to avoid a commute

Call center representative agent experience is not compulsory

Flexibility to take part in discussions in person or remote

Show up at least 10 mins before the scheduled start time of the discussion

Contribute to the discussion by completing both written and oral instructions

Fill out the written survey provided for each panel

Work at home allows you to avoid a commute

Call center representative agent experience is not compulsory

Flexibility to take part in discussions in person or remote

Show up at least 10 mins before the scheduled start time of the discussion

Contribute to the discussion by completing both written and oral instructions

Fill out the written survey provided for each panel

Work at home allows you to avoid a commute

Call center representative agent experience is not compulsory

Flexibility to take part in discussions in person or remote

Show up at least 10 mins before the scheduled start time of the discussion

Contribute to the discussion by completing both written and oral instructions

Fill out the written survey provided for each panel

Work at home allows you to avoid a commute

Call center representative agent experience is not compulsory

Flexibility to take part in discussions in person or remote

Show up at least 10 mins before the scheduled start time of the discussion

Contribute to the discussion by completing both written and oral instructions

Fill out the written survey provided for each panel

Work at home allows you to avoid a commute

Call center representative agent experience is not compulsory

Flexibility to take part in discussions in person or remote

Show up at least 10 mins before the scheduled start time of the discussion

Contribute to the discussion by completing both written and oral instructions

Fill out the written survey provided for each panel

Work at home allows you to avoid a commute

Call center representative agent experience is not compulsory

Flexibility to take part in discussions in person or remote

Show up at least 10 mins before the scheduled start time of the discussion

Contribute to the discussion by completing both written and oral instructions

Fill out the written survey provided for each panel

Work at home allows you to avoid a commute

Call center representative agent experience is not compulsory

Flexibility to take part in discussions in person or remote

Show up at least 10 mins before the scheduled start time of the discussion

Contribute to the discussion by completing both written and oral instructions

Fill out the written survey provided for each panel

Work at home allows you to avoid a commute

Call center representative agent experience is not compulsory

Flexibility to take part in discussions in person or remote

Show up at least 10 mins before the scheduled start time of the discussion

Contribute to the discussion by completing both written and oral instructions

Fill out the written survey provided for each panel

The clients are looking for individuals with a super star personality and great customer service skills.

- Excellent communication skills in English.

- Problem-solving and attention to detail skills.

- Previous experience with Salesforce and ticketing is also an asset.

Training schedule is Monday - Friday, 8:30am - 5:00pm

Once training is completed schedule will shift to Flexible hours (including overnights at times) Monday - Sunday

[Some qualifications you may want to include are Skills, Education, Experience, or Certifications.]

[Be specific when describing each of the responsibilities. Use gender-neutral, inclusive language.]

Example: Determine and develop user requirements for systems in production, to ensure maximum usability

Example: Excellent verbal and written communication skills

Industry experience in financial services or knowledge of Business/Banking through formal education

Be accountable for quality and accuracy of day to day job responsibilities, tasks and activities

Ensure a balanced focus on enhanced client experience, efficiency and effectiveness and operational risk

Ability to be proactive, while prioritizing and multitasking, with a commitment to delivering superior client experience

Proven interpersonal, communication and problem resolution skills

A comprehensive Total Rewards Program including bonuses and flexible benefits

Basic computer skills and experience with call center software

Excellent verbal and written communication skills

Strong problem-solving skills and ability to think on their feet

Previous customer service or call center experience is a plus

Answering incoming calls from customers and providing information about our products and services

Resolving customer complaints and issues in a timely and professional manner

KNOWLEDGE, SKILLS, AND ABILITIES REQUIRED:

Working with a dedicated and passionate team who will assist you and work alongside you to provide a best-in-class customer experience!

Providing a great customer experience while keeping customer information confidential

Providing customers positive experiences through excellent service

Providing customers positive experiences through excellent service, along with answering customer inquiries.

Strong customer service and phone skills

Guide guests through the Sonder experience, ensuring they have an amazing first impression

Demonstrated experience working in hotels, restaurants, or other customer-facing hospitality, service, and/or customer experience roles

Workplace flexibility (for remote-specified positions only) #ABetterWaytoWork

Respond to day-to-day guest requests, issues, and other outreach using the Sonder Service Principles

Assist with inventory duties such as preparing turnover kits, receiving deliveries, and tracking linen/consumables use

Maintenance and organization of working spaces including office, storage closets, warehouse and others, as assigned

Post-secondary education, with preference given to an applicant with experience working in a non-profit office environment

Exceptional customer service skills with the ability to systematically solve problems and offer solutions

Continually maintain working knowledge of all company products, services, and promotions

Proficiency in Microsoft office programs, specifically data entry

Superior interpersonal skills, public speaking skills, good listening and negotiation skills

Exceptional interpersonal skills communication skills and fluency in English (both written and oral)