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Manager Customer Service Jobs in Riverside, Manitoba

Manager Of Customer Service (12-8 Shift)
By eCapital Commercial Finance UK At Orillia, Ontario, Canada
The Customer Service Manager Is Responsible To
Act as point of escalation for team questions
Coach team members monthly on performance against objectives
Hold team meetings, reviewing team results and setting goals
Funnel escalations to Director of Customer Service when needed
Ensure daily tasks are completed accurately and on time
Ecommerce Customer Service Manager
By The Bird&Be Co. At Toronto, Ontario, Canada
Manage our team of customer service agents, including performance reviews, KPI tracking and hiring
Work closely with our operations manager to ensure transparent communications on fulfillment or shipping related issues or delays
You have outstanding customer service experience, ideally with consumer products
Identify and implement customer fraud response and prevention tactics
Regularly review our success metrics (response times, customer happiness, returns and exchanges) and identify new processes and improvements
Act as a point of escalation for our agents if they need support on how to respond to a customer
Customer Service Manager Jobs
By Walmart Canada At Simcoe, Ontario, Canada
Handle customer and Associate concerns and provide guidance as required.
Monitors all Front End associates ensuring proper coverage, coordinating breaks as well as providing assistance to outlying registers.
Provides training to Associates on systems and Company procedures, i.e., scanning accuracy, productivity, company programs and initiatives, discounts, EAS system, safety.
Ensures all EAS systems are functioning to standard, i.e. Cashiers deactivating, Greeters handling issues appropriately, completing “Failure to Deactivate” Logs.
Oversees and promotes all company sponsor programs and initiatives, i.e., credit card service, Walmart protection plan, charity initiatives, and discount programs.
Customer Service Manager- Dieppe
By Canadian Linen / Quebec Linge At Dieppe, New Brunswick, Canada
2+ years of Customer Service, Account Management, Delivery Driving and/or Sales experience;
2+ years of management experience (including training and development);
Excellent time management and problem-solving skills.
Create presentations and other management-level reports;
Direct, supervise and manage drivers and assigned routes;
Bachelor's degree is preferred but equivalent experience will be considered;
Regional Customer Service Manager – Flights (Based In Kuala Lumpur)
By Agoda At Toronto, Ontario, Canada
Project management certifications (PMP or Six Sigma or equivalent)
Direct responsibility for leading the contact center flight service teams and flight related capabilities across CEG
Experience managing a multi-channel environment (telephone, email, chat, social media) highly preferred
Excellent verbal and written communication skills in English
Excellent listening skills, critical thinker with attention to detail
Excellent personal and interpersonal skills to interact with a variety of individuals, including building strong partnerships with other departments
Customer Service Support Manager
By CodeFonsi At Toronto, Ontario, Canada
Monitor and Manage Support Channels
Maintain Knowledge Base and FAQs
Provide App Guidance and Training
Stay Up-to-Date with Product Changes
Handle Billing and Subscription Issues
Customer Service Center Manager/Warehouse Manager
By CBL Solutions At Toronto, Ontario, Canada
•5+ years of proven operations or distribution management experience required.
. We are currently seeking a highly skilled and motivated individual for the position of
•Must have a comprehensive knowledge of warehouse operations.
•Must possess excellent verbal and written communication skills along with exceptional interpersonal skills.
•Working knowledge of SAP WMS preferred
I hope this email finds you well.
Customer Journey Management - Customer Service Manager/Chef Du Service Clientèle – Gestion De L’itinéraire Client
By Air Canada At Toronto, Ontario, Canada
Knowledge of labor relations and experience in managing a unionized workforce is an asset.
Strong written, verbal, and interpersonal communication skills
Excellent interpersonal skills; conflict resolution, communication and leadership skills.
Analytical thinking and problem solving abilities
Excellent working knowledge with MS Office programs, Altea, Communicator, Netline and relevant IT systems used in SOC
Focused on customer service excellence and continuous improvement, must be creative and innovative thinker.
(Can) Customer Service Manager
By Walmart Canada At Bowmanville, Ontario, Canada
Veiller à ce que le rayon soit entièrement approvisionné en marchandises et prêt à accueillir les clients.
Veiller à ce que le prix des marchandises soit correctement indiqué.
Respecter les procédures d’hygiène et de salubrité alimentaire, et suivre les procédures de nettoyage.
S’assurer que les présentoirs sont fixés de manière sécuritaire et adéquate.
Êtes-vous actuellement un associé de Walmart ?
Customer Service Manager Jobs
By Synerion North America Inc. At Toronto, Ontario, Canada

Synerion Inc. is a leading workforce management software company that specializes in providing innovative solutions to help organizations optimize their workforce productivity and efficiency. We are ...

Regional Customer Service Manager, Canada
By Resource Label Group At Toronto, Ontario, Canada
Manages Customer Service teams across locations to ensure alignment with organizational initiatives.
Responsible for supporting and executing customer service and experience strategies.
Bachelor's degree or 5-7 years Customer Service leadership experience within a manufacturing environment.
Broad and deep experience in all aspects of leadership and operations.
Extensive experience with manufacturing ERP systems, preferably Label Traxx and Radius.
Strong communication (written and verbal) and influencing skills.
Customer Service Manager Jobs
By Wazo Furniture At North York, Ontario, Canada
Strong organizational and time management skills
5+ years in a management role.
Post-Secondary Education or a combination of work experience and education
Determine ways of improving systems and processes to provide the best customer experience
Maintain professional and technical knowledge by tracking trends in call and service tickets and implementing improvements
Ensure the team is staffed appropriately to meet all performance requirements
Customer Service Center Manager (Csc Manager)
By eStaffing Inc. At Toronto, Ontario, Canada
5+ years of proven operations or distribution management experience required.
Must have a comprehensive knowledge of warehouse operations.
Working knowledge of SAP WMS preferred
Job Title- CSC (Customer Service Center) Manager
Bachelor's degree in engineering, business administration, or related degree preferred.
Location- Toronto, Ontario L5R 3E9
Customer Service Center Manager
By BME Promise At Toronto, Ontario, Canada
5+ years of proven operations or distribution management experience required.
•5+ years of proven operations or distribution management experience required.
Must have a comprehensive knowledge of warehouse operations.
Working knowledge of SAP WMS preferred
Job Title: Customer Service Center Manager
Description of Duties and Responsibilities:
Senior Customer Service Manager
By Autzu At Toronto, Ontario, Canada
3+ years of customer service management experience
Excellent knowledge of management methods and techniques
Proven experience with managing local and/or remote teams and customer support
Manage and lead a team of customer service representatives and specialists, providing coaching and feedback to help them achieve their goals
Manage customer escalations and work with other teams to identify and resolve the root causes of customer issues
Identify opportunities to improve the customer experience and provide feedback to the product development team
(Can) Customer Service Manager
By Walmart Canada At Montreal, Quebec, Canada
Handles customer and Associate concerns and provide guidance as required.
Monitors all Front End associates ensuring proper coverage, coordinating breaks as well as provides assistance to outlying registers.
Ensures all EAS systems are functioning to standard, i.e. Cashiers deactivating, Greeters handling issues appropriately, completing “Failure to Deactivate” Logs.
Oversees and promotes all company sponsor programs and initiatives, i.e., credit card service, Walmart protection plan, charity initiatives, and discount programs.
Customer Service Manager Jobs
By Jagger At Canada
Experience working independently and within a small team, preferably remotely
You have worked with product management-focused tech and understand the voice and challenges of our users.
Serve as our customers’ go-to person by building relationships with key stakeholders and users within our Business tier
Own customer retention by reducing churn, increasing customer adoption, and improving customer satisfaction
Proactively monitor the health of your accounts and engage proactively to ensure optimal engagement
Identify growth opportunities within accounts to increase ARR
Manager Customer Service (Onsite)
By Pratt & Whitney Canada At Longueuil, Quebec, Canada
Minimum 2 years management experience
Leads continuous improvement events to ensure an involving and improved customer experience.
Accountable for budget, staffing, and business/operational results; provides updates and prepares presentations to senior leadership.
10% of Travel as required
U.S. citizenship is required, as only U.S. citizens are authorized to access information under this program/contract
What is my role type?
National Manager Customer Service
By Sleep Country Canada At Brampton, Ontario, Canada
Exceptional interpersonal, communication, organizational, relationship building, negotiation, analytical, project management and presentation skills
The Qualifications and Experience we like to see:
Develop and oversee the implementation of Customer Service/Experience strategies and initiatives across various-functional groups
7 years of experience in a customer service or related field and dealing with escalations
2-3 years’ experience in managing or leading a customer service team in a call center environment
Excellent written and verbal communication skills
(Can) Customer Service Manager
By Walmart Canada At New Westminster, British Columbia, Canada
Handle customer and Associate concerns and provide guidance as required.
Monitors all Front End associates ensuring proper coverage, coordinating breaks as well as providing assistance to outlying registers.
Provides training to Associates on systems and Company procedures, i.e., scanning accuracy, productivity, company programs and initiatives, discounts, EAS system, safety.
Ensures all EAS systems are functioning to standard, i.e. Cashiers deactivating, Greeters handling issues appropriately, completing “Failure to Deactivate” Logs.
Oversees and promotes all company sponsor programs and initiatives, i.e., credit card service, Walmart protection plan, charity initiatives, and discount programs.
Industrial Customer Service Manager
By Adecco At Hamilton, Ontario, Canada
They are looking for a Customer Service Manager with Industrial experience to join their Hamilton location.
· Bachelor’s or Technologist degree in Mechanical Engineering or Electronics, or equivalent experience
· 5+ years of relevant experience
If you are interested in this Customer Service Manager role please apply now!
· Lead the Service Department and contribute to the improvement of the technical products & processes.
· Ability to work flexible hours
Customer Service Manager Jobs
By Motion At Regina, Saskatchewan, Canada
5+ years of proven sales or customer service leadership experience
High school diploma coupled with some post-secondary education (preferred)
Polished interpersonal skills, employing tact and diplomacy handling situations and people
Strategic manager of people and personalities to optimize team results
Experience managing and mentoring a customer facing team
Industrial / distribution experience, an asset
Customer Service & Installation Manager
By Envol Strategies At Surrey, British Columbia, Canada
At the heart of your experience lies a customer-centric approach that enables you to adapt your skills to any industry.
You are ready to launch into a management-level position!
Comprehensive medical and dental benefits for you and your family.
3-5 years of experience in a fast-paced, high-volume workplace.
Experience taking a lean-in approach when challenges arise to ensure the best outcome possible for customers and the business.
Exceptional communication skills, both verbal and written.
Customer Service & Installation Manager
By Envol Strategies At Port Coquitlam, British Columbia, Canada
At the heart of your experience lies a customer-centric approach that enables you to adapt your skills to any industry.
You are ready to launch into a management-level position!
Comprehensive medical and dental benefits for you and your family.
3-5 years of experience in a fast-paced, high-volume workplace.
Experience taking a lean-in approach when challenges arise to ensure the best outcome possible for customers and the business.
Exceptional communication skills, both verbal and written.
Customer Service & Installation Manager
By Envol Strategies At Coquitlam, British Columbia, Canada
At the heart of your experience lies a customer-centric approach that enables you to adapt your skills to any industry.
You are ready to launch into a management-level position!
Comprehensive medical and dental benefits for you and your family.
3-5 years of experience in a fast-paced, high-volume workplace.
Experience taking a lean-in approach when challenges arise to ensure the best outcome possible for customers and the business.
Exceptional communication skills, both verbal and written.
Customer Service & Installation Manager
By Envol Strategies At Abbotsford, British Columbia, Canada
At the heart of your experience lies a customer-centric approach that enables you to adapt your skills to any industry.
You are ready to launch into a management-level position!
Comprehensive medical and dental benefits for you and your family.
3-5 years of experience in a fast-paced, high-volume workplace.
Experience taking a lean-in approach when challenges arise to ensure the best outcome possible for customers and the business.
Exceptional communication skills, both verbal and written.
Customer Service & Installation Manager
By Envol Strategies At City of Langley, British Columbia, Canada
At the heart of your experience lies a customer-centric approach that enables you to adapt your skills to any industry.
You are ready to launch into a management-level position!
Comprehensive medical and dental benefits for you and your family.
3-5 years of experience in a fast-paced, high-volume workplace.
Experience taking a lean-in approach when challenges arise to ensure the best outcome possible for customers and the business.
Exceptional communication skills, both verbal and written.
Customer Service & Installation Manager
By Envol Strategies At Maple Ridge, British Columbia, Canada
At the heart of your experience lies a customer-centric approach that enables you to adapt your skills to any industry.
You are ready to launch into a management-level position!
Comprehensive medical and dental benefits for you and your family.
3-5 years of experience in a fast-paced, high-volume workplace.
Experience taking a lean-in approach when challenges arise to ensure the best outcome possible for customers and the business.
Exceptional communication skills, both verbal and written.
Customer Service Manager | Halton Hills, Ontario Ca
By Vaco At Greater Toronto Area, Canada
Strong understanding of equipment capabilities and safety requirements.
Manages the repair and maintenance of equipment to include the organization of yard (Ready to Rent, Returned, Down)
Perform other duties assigned as assigned by the manager.
Extensive experience in the repair and maintenance of diesel engines and/or electric motors
Knowledge of work planning and scheduling and other supervisory activities
Prepares work schedules and handles service calls to meet customer needs and ensure that equipment is available as required.
Customer Service Manager Jobs
By Quantum Management Services Ltd. At Mississauga, Ontario, Canada
- 5+ years proven experience in customer service management within a manufacturing or related industry preferred
- 2 to 3 years of experience in a management/supervisor/leadership role
- Strong organizational and time management skills
- Prepare regular reports on customer service metrics, sharing insights and recommendations with the management team
- Proficiency in using office software and customer relationship management (CRM) tools
- Manage daily office operations, maintaining an organized and productive workplace environment
Hr Customer Service Manager
By Diamondpick At Calgary, Alberta, Canada
8- 10 years proven work experience as a HR Service desk associate
Hands on experience with help desk
Excellent written and verbal communications skills
Solid technical background with an ability to give instructions to a non-technical audience
Customer-service oriented with a problem-solving attitude
Ability to answer to queries related to payroll
Customer Service Manager, New Home Construction
By Dean Group At Concord, Ontario, Canada

CUSTOMER SERVICE MANAGER required for leading builder to manage the day to day service requirements required at various residential new build sites throughout the GTA. Our Client is offering a ...

Assistant Store Manager Of Customer Service, Winners, Sherway, Etobicoke
By TJX Canada – Winners, Marshalls, HomeSense At Etobicoke, Ontario, Canada
Strong communication and interpersonal skills including interviewing, negotiating, listening, conflict management, information gathering and coaching
Benefits that take effect your first day
For a closer look into the Assistant Store Manager role, click HERE
Post-secondary education is preferred; minimum high school education required
Dedicated training and on-the-job resources to enhance your development
Three weeks’ vacation with option to buy an additional week through our Vacation Trade Program
Customer Service Manager - Amico Group Of Companies
By Amico Group of Companies At Richmond Hill, Ontario, Canada

Customer Service Manager - Amico Group of Companies Customer Care Manager: Would you like to work for a global company that is dedicated to personal career growth? Amico Corporation is a leading ...

Are you looking for an exciting opportunity to lead a customer service team? We are looking for an experienced Manager Customer Service to join our team and help us provide exceptional customer service to our clients. If you have the skills and experience to lead a team and provide outstanding customer service, this is the job for you!

What is Manager Customer Service Job Skills Required?

• Excellent customer service skills
• Ability to manage customer service staff
• Ability to resolve customer complaints
• Knowledge of customer service principles and practices
• Excellent communication and interpersonal skills
• Ability to work in a fast-paced environment
• Ability to multitask
• Ability to use customer service software
• Knowledge of relevant computer applications

What is Manager Customer Service Job Qualifications?

• Bachelor’s degree in business, management, or related field
• At least 5 years of customer service experience
• Previous experience in a managerial role
• Knowledge of customer service principles and practices
• Excellent communication and interpersonal skills
• Ability to work in a fast-paced environment
• Ability to multitask
• Ability to use customer service software
• Knowledge of relevant computer applications

What is Manager Customer Service Job Knowledge?

• Knowledge of customer service principles and practices
• Knowledge of customer service software
• Knowledge of relevant computer applications
• Knowledge of customer service best practices
• Knowledge of customer service trends
• Knowledge of customer service regulations

What is Manager Customer Service Job Experience?

• At least 5 years of customer service experience
• Previous experience in a managerial role
• Experience in customer service software
•