Decision Support Technical Specialist Jobs

Responsible for the maintenance of ongoing documentation, including test cases, job aids, knowledge articles, system manuals, checklists, and timelines

Develop, analyze, prioritize, and organize requirement specifications, data mapping, diagrams, and flowcharts for developers and testers to follow

4+ years of related experience as a Systems Analyst

Strong analytical, problem solving, and communication skills

Experience with functional design, configuration, deployment, and testing of enterprise software applications

Working knowledge in application servers, web servers, operating systems, web services, network, and web application architectural concepts

Good priority and time management;

Manage the purchase of diagnostic and chiseling tools;

Minimum of 5 years of experience as a construction equipment mechanic;

Very good knowledge in electrical, electronic and hydraulic mechanics;

Technical knowledge of our machines, such as Merlo, Skytrak and Snorkel;

Participate and develop technical training programs;

Expectation Management: Provide regular updates on issue resolution progress to manage customer and team expectations.

Feedback: Provide valuable feedback to the product management team on client feature requests and product improvements.

Strong technical skills, with experience in troubleshooting complex software issues.

Internal Guidance: Offer internal guidance to your peers in Coach Support to ensure they can quickly identify and escalate technical challenges.

Documentation: Create and maintain technical support documentation, including knowledge base articles and FAQs.

Training: Participate in ongoing training and professional development to stay up to date on product knowledge and technical support best practices.

Certification with the Canadian Health Information Management Associate (CHIMA).

Graduate from a recognized Health Information Management/Professional program.

2 year previous experience in inpatient DAD coding

An in-depth knowledge and understanding of CMG's, HIG’s, ACW's, Case Mix Index (CMI) and expected length of stay

Demonstrated excellent organizational and communication skills.

Assigns ICD-10-CA/CCI codes related to Acute Care Discharges (DAD)

Advanced problem-solving and project management skills.

Advanced knowledge of, or extensive experience with business intelligence tools (mainly Microsoft Power BI), SQL, Python.

Mentor more junior staff, provide education opportunities for all staff in how to use Decision Support data and tools when necessary.

Minimum 3 years of experience in a professional setting; Experience in a health care setting is preferred.

Knowledge of Ontario’s health care system, the roles of different organizations at different levels of the system.

Knowledge of key administrative data including DAD, NACRS, OMHRS, CCRS and NRS and associated case mix methodologies

Canadian Health Information Management Certification (CHIMA)

Knowledge and skills in report writing (e.g. SQL, SSRS, PowerBI, Crystal Reports)

Extract and analyze clinical and operational data from various hospital databases to fulfill reporting requirements, monitor performance and support organizational goals.

2 or more years of relevant work experience.

Working knowledge of WinRecs Coding/Abstracting system (DAD,NACRS,OMHRS/NRS)

An in-depth knowledge and understanding of HIG’s, RCG, SCIPP and ACW's required.

Provide superior customer experience with each customer contact; inquiries are via phone, e-mail, and online chat.

3 to 4 years of experience in field of P&C.

High-level knowledge of EA Products and service portfolio,

Having experience in Installation testing & Commissioning of protection relay of Siemen, GE, SEL

Proficiency in Microsoft Word, Excel, PowerPoint, and working knowledge of web analytics tools and strong affiliation to learn IoT technology

Strong problem solving and analytical skills with high attention to details

Expectation Management: Provide regular updates on issue resolution progress to manage customer and team expectations.

Feedback: Provide valuable feedback to the product management team on client feature requests and product improvements.

Strong technical skills, with experience in troubleshooting complex software issues.

Internal Guidance: Offer internal guidance to your peers in Coach Support to ensure they can quickly identify and escalate technical challenges.

Documentation: Create and maintain technical support documentation, including knowledge base articles and FAQs.

Training: Participate in ongoing training and professional development to stay up to date on product knowledge and technical support best practices.

Build the Canada insights and analytics capabilities including infrastructure and processes to support the launch of ALBRIOZA™ in Canada

Manage multiple partners to produce deliverables on strategy within timelines and budget

Support other data requirements such as Comp planning, inventory and forecasting support

Pharmaceutical/Biotech or Lifesciences experience a must

Excellent oral, written, and presentation skills--able to explain complex concepts clearly to a variety of audiences

Advanced knowledge & application of MS Office (Excel, PowerPoint, Word, etc.)

Highly developed project management skills

Demonstrated knowledge of quality improvement concepts and practices

Strong verbal, written and presentation skills

Ability to provide leadership and cultivate commitment in the development of performance monitoring and improvement processes and structures

Ability to build relationships with and consensus among a variety of individuals

Ability to analyze/interpret data, manipulate/extract data and use basic statistical concepts

We have a NEW requirement for a Technical Executive with one of our clients.

• Strong knowledge of Databases for both relational and NoSQL DBs (Oracle, Cassandra)

• Strong knowledge of Apache and Tomcat for both development and support

• Experience with File Transfer protocols (FTP, SFTP/SCP, HTTP/SSL, AS2, Connect: Direct, SMTP), PGP

• Experience with Globalscape EFT 8.x version and Automate BPA 11.x is an asset

• Scripting/Development skills with XML/XPATH, HTML, CSS, Shell Scripts

Longueuil, QC J4G 2H9, Canada

Duration: 12 Months Contract to hire

Shift Hours: Mon-fri 8:00 Am – 5:00 Pm

Provide timely technical support to external and internal clients including Project Management, Solution Architects, and Software Developers.

Manage customer escalations and provide clear concise communications to facilitate a quality customer experience.

Identify and understand explicit and implicit requirements of the hosting environment.

Previous experience in deploying software and/or middleware solutions.

Coding and scripting skills (PowerShell, Python, etc.).

Ability to work on site or remotely;

Demonstrated experience with Knowledge Management & Call Center Management

Bachelor degree in Management, Computer Science or a technology related discipline

1 year experience in a similar role

Experience in the industry is preferred

Good interpersonal and verbal & written communication skills

Experience with Salesforce.com and SharePoint

Practice tool management by properly using and caring for tools and equipment.

Your Responsibilities / Key Accountabilities

Manage warehousing activities keeping parts stock according to the inventory.

Preferred is 5 years of experience performing mechanical construction or mechanical repairs of industrial process equipment.

Strong interpersonal, influence, and conflict-resolution skills.

Competitive benefits package including health, dental, disability, life, and voluntary insurance options.

Must have excellent customer service skills and manage time well, working with multiple clients at the same time.

Assist inexperienced or nontechnical end users in resolving issues.

Interfaces directly with customers to ensure their issue(s) are resolved and a superior customer experience is provided.

Winning Behaviors, Competencies, and Skills

Help desk or call center experience.

Creation of Knowledge-based articles, or customer facing documentation

This will be followed by a Q&A where the interview will ask more questions about your skillset and history

Celebrate diversity: Be part of a truly welcoming workplace. We offer a mentorship program and bias training.

Individuals are assigned 5 shifts per week

There will be 2 consecutive days off per week

Start times may range from 9:30am MT to 1:30pm MT

You’re able to efficiently listen to and document all our Smart Owner interactions on the spot

·Previous project management or Business Analyst experience or equivalent experience

Background in project management focusing on Agile & Scrum

·Strong analytical skills with deductive reasoning capabilities

·Concrete Self Management capability to work with multi-disciplinary tasks and projects

University, College degree or equivalent experience

A working knowledge of Business Data Assurance team

➢Time-management skills and the ability to establish reasonable and attainable deadlines for resolution.

➢Experience with Active Directory management and administration.

➢Assist management in creating training materials pertaining to computer troubleshooting and usage.

➢Tech savvy with working knowledge of office automation products, databases and remote control.

➢Performing remote troubleshooting through diagnostic techniques and pertinent questions.

➢Industry-specific certification in relevant computer software is an asset.

Support change management efforts, including communications, stakeholder analysis, and training activities.

Assist project managers with planning, testing, and transitioning from projects to operations to meet business requirements and project objectives.

Ensure timely project completion by conducting stakeholder reviews, securing approvals, and adhering to safety, quality, budget, and timeline requirements.

Bachelor’s degree in Business, Law, Finance, Economics, Engineering, or related discipline

Advanced English skills for professional environment, written and spoken

A minimum eight (8) years of strategic business analysis experience or equivalent.