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Customer Technical Support Specialist Jobs

Vmi Customer Support Specialist (Equest)
By BCJobs At Vancouver, British Columbia, Canada
Manage ordering process for all customer accounts under his responsability.
5 years of experience in a similar B2B environment.
Knowledge of Salesforce.com and SAP an asset.
Analyze the customer's sales activity and propose inventory adjustments based on agreed-upon targets.
Synchronize customer's database with ours on a regular basis, so as to avoid any order errors.
Support post-sales activities (order expedite, delivery status, stock return, etc.).
Technical Support Specialist Jobs
By IDENTOS Inc. At Canada
Experience with ITIL support processes; Service Requests, Change Management, Incident Management etc…
Track support requests/incidents and resolutions using help desk software (Jira Service Management)
Experience with AWS, Azure and GCP environments
Experience with Kubernetes and related tools (Helm, Kubectl)
Experience with Jenkins or other CI/CD platforms
Experience with monitoring tools such as Splunk, Log Analytics etc…
Technical Customer Support Engineer
By Improvado At Calgary, Alberta, Canada
3+ of working experience as a Technical Support Engineer, or a similar role
Experience with SQL: a deep understanding of select queries, filtering, and aggregate queries.
Outstanding communication and interpersonal skills
Basic digital marketing knowledge (analytics tools, metrics, etc.)
Experience with API (like Facebook, Instagram, Twitter, Reddit) and Postman
SQL window functions, update, insert, delete, experience in Postgres or Clickhouse
Technical Support Specialist Jobs
By Armstrong Fluid Technology At Scarborough, Ontario, Canada
Creative problem-solving skills, conflict management within different organizations (centralized and matrix organizational structures)
Assist customers for problematic equipment and offer economic solutions.
Two years experience working with engineering, manufacturing and distribution operations in an industrial environment.
Experience on a technical support and/or customer service type team. Public speaking / training experience is an asset.
Experience working with Tridium Niagara and wireless networking experience is a definite asset.
Strong, team-oriented leadership skills with presence and a bias for action.
Technical Support Specialist Jobs
By Aptos Retail At Montreal, Quebec, Canada
Proactively look for ways to improve processes and the customer experience.
Bachelor’s Degree in a Computer Science or related technical field or equivalent experience
2+ years of experience problem solving and providing advanced support within fast-paced and
Experience working with and debugging web applications and/or services.
Excellent customer service, interpersonal, collaboration and communication skills. Possesses the
Experience with the Retail industry and application support (Merchandising) is must
Technical Support Specialist Jobs
By Siskinds LLP At London, Canada Metropolitan Area
• Experience with Remote Monitoring and Management tool is required
• Excellent time management skills.
• Post-secondary education in information technology or equivalent work experience;
• Knowledge and working experience with ITSM tools such as ServiceNow is considered an asset.
Option for hybrid remote work schedule in a technologically advanced environment with exposure to many specialized computer applications
Competitive compensation and benefits • Professional development opportunities
Technical Support Specialist Jobs
By Hire DigITalent Inc. At Guelph, Ontario, Canada
Responsible for the maintenance of ongoing documentation, including test cases, job aids, knowledge articles, system manuals, checklists, and timelines
Develop, analyze, prioritize, and organize requirement specifications, data mapping, diagrams, and flowcharts for developers and testers to follow
4+ years of related experience as a Systems Analyst
Strong analytical, problem solving, and communication skills
Experience with functional design, configuration, deployment, and testing of enterprise software applications
Working knowledge in application servers, web servers, operating systems, web services, network, and web application architectural concepts
Customer Technical Support Jobs
By Aquent At Canada
• Create and maintain incident management requests to product group or engineering group
• Responsible for the customer support experience
• Provide ramp activities, knowledge sharing, technical coaching and mentoring
• 3+ years technical support, technical consulting experience, or information technology experience
• Experience in any RDBMS or an understanding of general RDBMS concepts would be considered a plus.
• Experience with any NoSQL database systems like Mongo DB, Cassandra DB, etc.
Technical Support Specialist – Hamilton
By Manulift At Stoney Creek, Ontario, Canada
Good priority and time management;
Manage the purchase of diagnostic and chiseling tools;
Minimum of 5 years of experience as a construction equipment mechanic;
Very good knowledge in electrical, electronic and hydraulic mechanics;
Technical knowledge of our machines, such as Merlo, Skytrak and Snorkel;
Participate and develop technical training programs;
Customer & Technical Support Jobs
By Recruit Action inc. At Saint John, New Brunswick, Canada
Proactively communicate the benefits of diagnosing and resolving issues.
Contribute to knowledge systems to enhance solutions provided to customers.
Provide feedback on policies and procedures to continuously improve customer experience.
Maintain product and software knowledge.
Focus on performance - measured by providing great experiences and resolving technical issues through good business decisions in each interaction.
Experience troubleshooting technology issues such as Xbox, PlayStation, mobile devices, software, computers, printers, etc.
Technical Support Specialist Jobs
By ABC Fitness At Ontario, Canada
Expectation Management: Provide regular updates on issue resolution progress to manage customer and team expectations.
Feedback: Provide valuable feedback to the product management team on client feature requests and product improvements.
Strong technical skills, with experience in troubleshooting complex software issues.
Internal Guidance: Offer internal guidance to your peers in Coach Support to ensure they can quickly identify and escalate technical challenges.
Documentation: Create and maintain technical support documentation, including knowledge base articles and FAQs.
Training: Participate in ongoing training and professional development to stay up to date on product knowledge and technical support best practices.
Technical Support Specialist - Protection & Automation
By Siemens At Calgary, Alberta, Canada
Provide superior customer experience with each customer contact; inquiries are via phone, e-mail, and online chat.
3 to 4 years of experience in field of P&C.
High-level knowledge of EA Products and service portfolio,
Having experience in Installation testing & Commissioning of protection relay of Siemen, GE, SEL
Proficiency in Microsoft Word, Excel, PowerPoint, and working knowledge of web analytics tools and strong affiliation to learn IoT technology
Strong problem solving and analytical skills with high attention to details
Technical Support Specialist Jobs
By ABC Fitness At Vancouver, British Columbia, Canada
Expectation Management: Provide regular updates on issue resolution progress to manage customer and team expectations.
Feedback: Provide valuable feedback to the product management team on client feature requests and product improvements.
Strong technical skills, with experience in troubleshooting complex software issues.
Internal Guidance: Offer internal guidance to your peers in Coach Support to ensure they can quickly identify and escalate technical challenges.
Documentation: Create and maintain technical support documentation, including knowledge base articles and FAQs.
Training: Participate in ongoing training and professional development to stay up to date on product knowledge and technical support best practices.
Customer Support Specialist Jobs
By Recollective At Ontario, Canada
Manage and resolve customer support issues using email, phone and live video sessions, documenting everything in our CRM support platform
Perform Pre-Launch Check reviews of customers projects and provide suggestions to enhance their knowledge and use of Recollective
Document customer experiences and formal feedback
Contribute to the maintenance of Recollective’s internal and customer-facing knowledge bases, creating written content as needed
Candidates must be able to demonstrate a minimum of 2 years experience working in a professional customer-facing role
Ability to empathize with the customer and provide an exceptional support experience.
Technical Support Specialist Jobs
By Infinity Solutions At Brampton, Ontario, Canada
We have a NEW requirement for a Technical Executive with one of our clients.
• Strong knowledge of Databases for both relational and NoSQL DBs (Oracle, Cassandra)
• Strong knowledge of Apache and Tomcat for both development and support
• Experience with File Transfer protocols (FTP, SFTP/SCP, HTTP/SSL, AS2, Connect: Direct, SMTP), PGP
• Experience with Globalscape EFT 8.x version and Automate BPA 11.x is an asset
• Scripting/Development skills with XML/XPATH, HTML, CSS, Shell Scripts
Technical Support Specialist Jobs
By Expedite Technology Solutions LLC At Longueuil, Quebec, Canada
Longueuil, QC J4G 2H9, Canada
Duration: 12 Months Contract to hire
Shift Hours: Mon-fri 8:00 Am – 5:00 Pm
Technical Support Specialist Jobs
By OPTEL Group At Québec, Quebec, Canada
Provide timely technical support to external and internal clients including Project Management, Solution Architects, and Software Developers.
Manage customer escalations and provide clear concise communications to facilitate a quality customer experience.
Identify and understand explicit and implicit requirements of the hosting environment.
Previous experience in deploying software and/or middleware solutions.
Coding and scripting skills (PowerShell, Python, etc.).
Ability to work on site or remotely;
Technical Support Specialist Jobs
By Honeywell At Calgary, Alberta, Canada
Demonstrated experience with Knowledge Management & Call Center Management
Bachelor degree in Management, Computer Science or a technology related discipline
1 year experience in a similar role
Experience in the industry is preferred
Good interpersonal and verbal & written communication skills
Experience with Salesforce.com and SharePoint
Technical Support Specialist Jobs
By FLSmidth At Timmins, Ontario, Canada
Practice tool management by properly using and caring for tools and equipment.
Your Responsibilities / Key Accountabilities
Manage warehousing activities keeping parts stock according to the inventory.
Preferred is 5 years of experience performing mechanical construction or mechanical repairs of industrial process equipment.
Strong interpersonal, influence, and conflict-resolution skills.
Competitive benefits package including health, dental, disability, life, and voluntary insurance options.
Customer Support Specialist Jobs
By North Results Inc. At Brantford, Ontario, Canada
Participate in discussions and create knowledge management materials for public-facing and internal support documentation.
Familiarity with customer relationship management (CRM) software such as Intercom, Zendesk or Hubspot
Resolve issues related to finances, permissions, plans, subscriptions, upload allotments, audience membership, and errors.
Strong customer service and communication skills
Knowledge of technical support and troubleshooting processes
Strong technical aptitude, critical analysis and communication skills are being leveraged and improved.

Are you looking for an exciting opportunity to provide technical support to customers? We are looking for a Customer Technical Support Specialist to join our team! You will be responsible for troubleshooting customer issues, providing technical advice, and helping customers get the most out of our products. If you have a passion for technology and customer service, this is the perfect job for you!

Overview Customer Technical Support Specialists provide technical support to customers who are having problems with their products or services. They troubleshoot and resolve customer issues, provide technical advice, and help customers understand how to use their products or services. Detailed Job Description Customer Technical Support Specialists are responsible for providing technical support to customers who are having problems with their products or services. They troubleshoot and resolve customer issues, provide technical advice, and help customers understand how to use their products or services. They may also provide customer service, answer customer inquiries, and provide product information. Job Skills Required
• Excellent customer service skills
• Strong problem-solving and troubleshooting skills
• Knowledge of computer hardware and software
• Ability to explain technical concepts in a clear and understandable manner
• Ability to work independently and as part of a team
• Ability to multitask and prioritize tasks
• Knowledge of customer service principles and practices
Job Qualifications
• Bachelor’s degree in Computer Science, Information Technology, or related field
• Previous experience in customer service or technical support
• Knowledge of customer service principles and practices
• Knowledge of computer hardware and software
• Excellent communication and interpersonal skills
• Ability to work independently and as part of a team
Job Knowledge
• Knowledge of customer service principles and practices
• Knowledge of computer hardware and software
• Knowledge of troubleshooting and problem-solving techniques
• Knowledge of customer service software and tools
Job Experience
• Previous experience in customer service or technical support
• Previous experience in a customer-facing role
• Previous experience in a technical support role
Job Responsibilities
• Troubleshoot and resolve customer issues
• Provide technical advice and assistance
• Help customers understand how to use their products or services
• Answer customer inquiries and provide product information
• Provide customer service
• Monitor customer service software and tools
• Document customer interactions and solutions