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Customer Technical Support Specialist Jobs in City of Ottawa, Ontario

Technical Support Specialist - Video Broadcast
By Ross Video At Ottawa, Ontario, Canada
Document knowledge in the form of knowledge base technical notes and articles
Technical diploma and knowledge of broadcast systems
Customer service experience in a technical support environment
Excellent trouble shooting and debugging skills
Exceptional interpersonal skills, with a focus on rapport-building, listening, and questioning skills
Strong knowledge of Microsoft Office applications
Technical Support Specialist Jobs
By Sectigo At Ottawa, Ontario, Canada
Communicate clearly and effectively with end users, colleagues, and management to quickly resolve issues and ensure customer satisfaction.
Must have the ability to thrive in a start-up environment while applying existing skill sets and training to increase knowledge base.
Prioritize and manage several open issues at one time.
Contribute to create Knowledge Base of known issues and their fixes.
Additional responsibilities and special projects as assigned.
High School Diploma; Bachelors or college degree in business and/or technical related field or equivalent work experience.
Customer Technical Support Jobs
By Guardian Mobility At Ottawa, Ontario, Canada
·IP and Cloud networking architecture knowledge.
·Experience with Linux and Microsoft Windows Server operating systems.
·Exceptional written, verbal, and interpersonal communications skills.
Guardian Mobility is seeking a Junior Technical IT and Client support person to join our team.
– Provide input into the
Individual who takes initiative and are client-focused.
Technical Support Specialist Jobs
By Symplicity At Hamilton, Ontario, Canada
Work closely under the guidance and direction of our management team to learn Orbis systems and methods;
Self-manage your time and look for ways of improving the functionality of the products while offering suggestions for future development;
Be a resource in the expansion and updating of our knowledge base resources;
Manage communication with institutions to ensure system access and timely updates;
Utilize effective and timely communication skills in interpersonal relationships with customers and Orbis staff;
Professional or co-op experience in software technical support;
Customer Support Specialist Jobs
By CARFAX At London, Ontario, Canada
Accurately document activities performed on customers’ accounts using CARFAX’s Customer Relationship Management (CRM) application (Salesforce).
2+ years’ hands-on experience in a call center environment
Excellent written and verbal communication skills
Five 9 and Salesforce experience preferred
Competitive compensation, benefits and generous time-off policies
Respond to phone calls, emails and chats from dealership customers regarding CARFAX products and services
Technical Support Specialist Jobs
By Adecco At London, Ontario, Canada
Qualifications / Skills / Experience:
Medical and dental benefits once qualified
Excellent written and oral communication skills.
Above average computing and navigational skills
Experience with ticketing systems is an asset
Good knowledge of Microsoft 0365 products (Word, Excel, OneNote and PowerPoint)
Technical Support Specialist Jobs
By Hire DigITalent Inc. At Guelph, Ontario, Canada
Responsible for the maintenance of ongoing documentation, including test cases, job aids, knowledge articles, system manuals, checklists, and timelines
Develop, analyze, prioritize, and organize requirement specifications, data mapping, diagrams, and flowcharts for developers and testers to follow
4+ years of related experience as a Systems Analyst
Strong analytical, problem solving, and communication skills
Experience with functional design, configuration, deployment, and testing of enterprise software applications
Working knowledge in application servers, web servers, operating systems, web services, network, and web application architectural concepts
Technical Support Specialist Jobs
By Infinity Solutions At Brampton, Ontario, Canada
We have a NEW requirement for a Technical Executive with one of our clients.
• Strong knowledge of Databases for both relational and NoSQL DBs (Oracle, Cassandra)
• Strong knowledge of Apache and Tomcat for both development and support
• Experience with File Transfer protocols (FTP, SFTP/SCP, HTTP/SSL, AS2, Connect: Direct, SMTP), PGP
• Experience with Globalscape EFT 8.x version and Automate BPA 11.x is an asset
• Scripting/Development skills with XML/XPATH, HTML, CSS, Shell Scripts
Customer Support Specialist Jobs
By North Results Inc. At Brantford, Ontario, Canada
Participate in discussions and create knowledge management materials for public-facing and internal support documentation.
Familiarity with customer relationship management (CRM) software such as Intercom, Zendesk or Hubspot
Resolve issues related to finances, permissions, plans, subscriptions, upload allotments, audience membership, and errors.
Strong customer service and communication skills
Knowledge of technical support and troubleshooting processes
Strong technical aptitude, critical analysis and communication skills are being leveraged and improved.
Customer Support Specialist - Financial
By PointClickCare At Mississauga, Ontario, Canada
Mastering time management skills, you will contribute to the self-service knowledgebase by creating and updating solution articles.
You hold a Post-secondary Degree/College Diploma in Accounting, Finance, Medical Billing, Economics, Health Management, or closely related field.
You will work independently to investigate for resolutions while advancing your knowledge and skillset with the help of your peers.
Knowledge of US Payers a plus.
Keen on providing an excellent customer experience through trust and building rapport.
Experience in A/R, A/P, G/L and Trust is an asset.
Customer Support Specialist Jobs
By ReadyTech At Hamilton, Ontario, Canada
Documented customer interactions in our customer relationship management (CRM) system. By doing this, it helps your peers and our customers
Collaborated with internal teams, including product management and engineering, to help them deliver the best features to our products
Supported your fellow ReadyTecher's growth and development by creating knowledge articles that can also be used by customers
Upped your skillset by undertaking technical product training and other personal development
Helped to support customers on the phone or resolved their query via a ticket
Spent some time troubleshooting technical issues and working with other ReadyTech teams to get it done!
Customer Support Specialist Jobs
By nugget.ai At Brampton, Ontario, Canada
Skill in the use of multi-line telephone systems.
Good oral and written communication skills.
our client, Garden River First Nation Educational Unit
Answers inquiries by clarifying desired information: Researching, locating, and providing information.
Resolves inquiries by clarifying issues: Researching and exploring answers and alternative solutions, implementing solutions, and escalating unresolved issues or concerns.
Identifies request type and determines the appropriate course of action required for resolution.
Customer Support Specialist Jobs
By Adecco At Richmond Hill, Ontario, Canada
Strong skills in Office Suite including Word and Excel, and prior exposure to inventory management systems are required
Job type: Full-time | Permanent Duties and Responsibilities:
A minimum of 3 years of customer care experience preferably in a Logistics, Supply Chain industry or equivalent is required
Excellent communication and problem-solving skills demonstrated through a variety of medium, including in-person, over the phone, e-mail, and on-line chats
Strong relational and influential skills with a strong ability to identify and resolve problems
Provide prompt, accurate and courteous responses to customers
Technical Support Specialist Jobs
By Insight Global At Whitchurch-Stouffville, Ontario, Canada
- Experience resolving printer, network connectivity, and software issues for end-users
- Experience in working in a multi-site large enterprise environment
- Must have high level knowledge of Windows and Apple computing devices (mobile and desktop)
- Strong knowledge of PC hardware
- Ability to effectively interact with customers at all levels within the organization
Customer Support Specialist Jobs
By US Ecology Inc., a Republic Services Company At Sarnia, Ontario, Canada
Provide customer status updates to your management team
Associate’s degree in related field, or an equivalent combination of education and experience.
Two years of customer service experience
Moderate experience with MS Office Suite
Review and prioritize your list of customer-related tasks for the day
Answer employee questions via phone and email regarding their profiles, manifests or approval status
Customer Service Specialist/Technical Support
By SharpLight Technologies At Vaughan, Ontario, Canada
Demonstrating strong communication and time management skills in prioritizing demanding workload
Search, and coordinate with the technical department, the hire of new technicians in remote areas to assist in set-ups/service calls.
Offer customers new devices and equipment (some sales required)
**Technical Skills – following quality control procedures and technical/clinical troubleshooting
Phenomenal Communication Skills (Written and Oral)
Excellent communication and interpersonal skills
Customer Support Specialist (Contract)
By OmniUpdate (Now Modern Campus) At Ontario, Canada
Pragmatic prioritization and time management
Working knowledge of accounting/finance concepts
1+ years of experience in a customer facing technical/software support role preferably at a SaaS and or enterprise software company
Strong critical thinking and problem solving skills
Working knowledge of database concepts and the ability to generate troubleshooting SQL queries
While the following are not required, candidates should highlight any experience they have with:
Customer Support Specialist Jobs
By MealSuite At Cambridge, Ontario, Canada
I possess strong verbal and writing communications skills and can explain complex topics easily to customers with limited technical experience
If the below describe your knowledge, experience and character, then this role could be for you:
Solve problems using your knowledge of our systems, hardware, and procedures
I have 1-3 years of experience in a customer service support role, with preference for a contact center environment
I possess a customer-centric attitude and excellent relationship-building skills
I have strong analytical and problem-solving skills and an intrinsic desire to follow-up with customers on support issues until resolved
Technical Support Specialist Jobs
By Audioscan At Dorchester, Ontario, Canada
Technical certification or training (preferred)
· Create and maintain service bulletins and other knowledgebase articles
· Excellent customer service skills
technical certification or training (preferred)
Technical Support Specialist: 2 years (preferred)
· Provide technical customer support via phone/email/virtual
Customer Support Specialist Jobs
By Finastra At Greater Toronto Area, Canada
Build and maintain knowledge on specific Finastra components. Seek to maximize support certifications
Assist in building and reviewing knowledge base and written how-to documents for internal and external distribution
Maintain proficient knowledge of job related information as required. This may include financial institution, compliance, or technical information
Maintain a general knowledge of Finastra product usage within designated operating systems, networks, hardware, databases, and peripherals as required
University or college degree and/or equivalent experience
Banking or Credit Union Operational experience
Technical Support Specialist (530408) Jobs
By California State University, Office of the Chancellor At Chiasson Office, New Brunswick, Canada
Two years or more of Jamf mobile device management experience preferred.
Adhere to ITIL best practices for incident and problem management, advises management of such incidents, and assist with resolution.
Administrator and maintain mobile device management systems.
Experience in coordinating resource requirements.
Coordinate with other support staff and managers to resolve all support issues.
Apple Certified Support Professional certification.
Technical Support Specialist Jobs
By Acadian Seaplants At Dartmouth, Nova Scotia, Canada
Familiarity with IT service management (ITSM) principles and experience using ticketing systems.
Experience with the Ivanti IT Service Management solution is considered an asset.
Assist with software license management.
Certifications such as CompTIA A+, Microsoft Certified Solutions Associate (MCSA), or similar qualifications is considered an asset.
Provide exceptional technical support and troubleshooting assistance via phone, email, video conference, remote access, or in-person.
Stay up-to-date with the latest technologies and industry trends to enhance technical knowledge and contribute to continuous improvement initiatives.
Future Opportunities - (Bilingual - French) Customer Technical Support Specialist (Remote)
By GEOTAB At Canada
Develop and maintain Knowledge base articles within the Geotab Community.
1-3 years working experience in customer service/support capacity.
1-3 years working experience in troubleshooting technical issues.
Post-Secondary Diploma/Degree specialization in technology or a related field highly valued or equivalent work experience.
Excellent verbal and written communication skills.
Strong analytical & critical thinking skills and a natural problem solver.
Technical Support Specialist Jobs
By Rheem Manufacturing At Burnaby, British Columbia, Canada
Prior experience providing remote technical support and customer service.
Excellent verbal and written communication skills.
Ability to manage time on tickets efficiently.
Excellent problem-solving skills for technical products.
Prior experience maintaining extensive customer records on CRM.
Provide verbal and written technical assistance to customers with service, installation, repair and general product questions.
Technical Support Specialist Jobs
By Omnivex Corporation At Vaughan, Ontario, Canada
Excellent written and oral communication skills, problem solving and analytical skills, interpersonal and collaboration skills
General knowledge of IT infrastructure
General knowledge of SQL databases
Monitor and respond to internal and external support inquiries via email, and telephone, and future channels.
Duplicate technical support issues in the lab
Participate in emergency after hours on-call support rotation
Technical Support Specialist - 3Rd Line
By IRIS Software Group At Canada
May be called on for training creation, input, or delivery as assigned by management.
Manage the level three queue daily and relay the resolutions to the TSS or TSS II
Maintain and increase product knowledge on applicable products/applications via training, documentation, and personal research.
Maintain documents of system requirements and configurations for support only. Identify departmental technical needs and make suggestions.
Test software and hardware applications as they change in the industry and apply the knowledge as needed
Document all customer contacts, issues, and resolutions timely and thoroughly in the CRM (Zendesk, Jira).
Customer Support Specialist Jobs
By Jonar At Montreal, Quebec, Canada
We offer some cool benefits (comprehensive benefits, flexible working hours, remote work opportunities)
Bachelor's degree in Information Systems, or a related field (or equivalent work experience).
Experience with and understanding of ERP systems and/or implementation
Knowledge of programming languages and databases
Experience in technical support and/or software product support role
Become a Paragon whiz (with our help!)
Automotive Technical Support Specialist
By Mevotech At North York, Ontario, Canada
1-3 years of relevant experience in a customer focused position involving technical knowledge of a companies' products and services
Proficient in Microsoft Office, web-based applications and Customer Relationship Management systems
Comprehensive benefit plan from day 1
Resolve support issues in a prompt and efficient manner while escalating to the support manager, or technical team members when necessary.
Produce clear, efficient, and timely logs of calls and emails into a client-case tracking system to manage requests and issues
Working knowledge of automotive suspension systems, chassis and steering components*
Technical Support Specialist Jobs
By Hut 8 At Kelowna, British Columbia, Canada
Maintenance Task Examples: Perform maintenance, change management tasks, remote hands & eyes.
Perform timely technical and management escalations for outstanding client issues.
Inventory Management Task Examples: Update inventory records and customer solution diagrams to ensure accuracy.
Knowledge and/or experience with virtualization software (Microsoft Azure, VMware, etc.)
Post secondary education in computer related studies, or relevant work experience (1-3 years)
Experience working directly with B2B level clients in a mission-critical technical support environment.
Technical Support Specialist Jobs
By Agrimatics At Saskatoon, Saskatchewan, Canada
Serve as an internal product expert, demonstrating in-depth knowledge of our hardware, mobile and web apps
Create and maintain comprehensive support documentation including videos, knowledge base articles, getting started guides, and manuals
Experience or familiarity with the agriculture industry is highly desirable.
Excellent communication skills, both verbal and written.
Experience in providing outstanding customer support, ideally in a technical environment.
Provide Tier 1 phone and email support
Vmi Customer Support Specialist (Equest)
By BCJobs At Vancouver, British Columbia, Canada
Manage ordering process for all customer accounts under his responsability.
5 years of experience in a similar B2B environment.
Knowledge of Salesforce.com and SAP an asset.
Analyze the customer's sales activity and propose inventory adjustments based on agreed-upon targets.
Synchronize customer's database with ours on a regular basis, so as to avoid any order errors.
Support post-sales activities (order expedite, delivery status, stock return, etc.).
Technical Support Specialist Jobs
By IDENTOS Inc. At Canada
Experience with ITIL support processes; Service Requests, Change Management, Incident Management etc…
Track support requests/incidents and resolutions using help desk software (Jira Service Management)
Experience with AWS, Azure and GCP environments
Experience with Kubernetes and related tools (Helm, Kubectl)
Experience with Jenkins or other CI/CD platforms
Experience with monitoring tools such as Splunk, Log Analytics etc…

Are you looking for an exciting opportunity to provide technical support to customers? We are looking for a Customer Technical Support Specialist to join our team! You will be responsible for troubleshooting customer issues, providing technical advice, and helping customers get the most out of our products. If you have a passion for technology and customer service, this is the perfect job for you!

Overview Customer Technical Support Specialists provide technical support to customers who are having problems with their products or services. They troubleshoot and resolve customer issues, provide technical advice, and help customers understand how to use their products or services. Detailed Job Description Customer Technical Support Specialists are responsible for providing technical support to customers who are having problems with their products or services. They troubleshoot and resolve customer issues, provide technical advice, and help customers understand how to use their products or services. They may also provide customer service, answer customer inquiries, and provide product information. Job Skills Required
• Excellent customer service skills
• Strong problem-solving and troubleshooting skills
• Knowledge of computer hardware and software
• Ability to explain technical concepts in a clear and understandable manner
• Ability to work independently and as part of a team
• Ability to multitask and prioritize tasks
• Knowledge of customer service principles and practices
Job Qualifications
• Bachelor’s degree in Computer Science, Information Technology, or related field
• Previous experience in customer service or technical support
• Knowledge of customer service principles and practices
• Knowledge of computer hardware and software
• Excellent communication and interpersonal skills
• Ability to work independently and as part of a team
Job Knowledge
• Knowledge of customer service principles and practices
• Knowledge of computer hardware and software
• Knowledge of troubleshooting and problem-solving techniques
• Knowledge of customer service software and tools
Job Experience
• Previous experience in customer service or technical support
• Previous experience in a customer-facing role
• Previous experience in a technical support role
Job Responsibilities
• Troubleshoot and resolve customer issues
• Provide technical advice and assistance
• Help customers understand how to use their products or services
• Answer customer inquiries and provide product information
• Provide customer service
• Monitor customer service software and tools
• Document customer interactions and solutions