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Customer Service Manager Jobs in Coquitlam, British Columbia

Customer Service & Installation Manager
By Envol Strategies At Coquitlam, British Columbia, Canada
At the heart of your experience lies a customer-centric approach that enables you to adapt your skills to any industry.
You are ready to launch into a management-level position!
Comprehensive medical and dental benefits for you and your family.
3-5 years of experience in a fast-paced, high-volume workplace.
Experience taking a lean-in approach when challenges arise to ensure the best outcome possible for customers and the business.
Exceptional communication skills, both verbal and written.
(Can) Customer Service Manager
By Walmart Canada At New Westminster, British Columbia, Canada
Handle customer and Associate concerns and provide guidance as required.
Monitors all Front End associates ensuring proper coverage, coordinating breaks as well as providing assistance to outlying registers.
Provides training to Associates on systems and Company procedures, i.e., scanning accuracy, productivity, company programs and initiatives, discounts, EAS system, safety.
Ensures all EAS systems are functioning to standard, i.e. Cashiers deactivating, Greeters handling issues appropriately, completing “Failure to Deactivate” Logs.
Oversees and promotes all company sponsor programs and initiatives, i.e., credit card service, Walmart protection plan, charity initiatives, and discount programs.
Customer Service & Installation Manager
By Envol Strategies At Surrey, British Columbia, Canada
At the heart of your experience lies a customer-centric approach that enables you to adapt your skills to any industry.
You are ready to launch into a management-level position!
Comprehensive medical and dental benefits for you and your family.
3-5 years of experience in a fast-paced, high-volume workplace.
Experience taking a lean-in approach when challenges arise to ensure the best outcome possible for customers and the business.
Exceptional communication skills, both verbal and written.
Customer Service & Installation Manager
By Envol Strategies At Port Coquitlam, British Columbia, Canada
At the heart of your experience lies a customer-centric approach that enables you to adapt your skills to any industry.
You are ready to launch into a management-level position!
Comprehensive medical and dental benefits for you and your family.
3-5 years of experience in a fast-paced, high-volume workplace.
Experience taking a lean-in approach when challenges arise to ensure the best outcome possible for customers and the business.
Exceptional communication skills, both verbal and written.
Customer Service & Installation Manager
By Envol Strategies At Abbotsford, British Columbia, Canada
At the heart of your experience lies a customer-centric approach that enables you to adapt your skills to any industry.
You are ready to launch into a management-level position!
Comprehensive medical and dental benefits for you and your family.
3-5 years of experience in a fast-paced, high-volume workplace.
Experience taking a lean-in approach when challenges arise to ensure the best outcome possible for customers and the business.
Exceptional communication skills, both verbal and written.
Customer Service & Installation Manager
By Envol Strategies At City of Langley, British Columbia, Canada
At the heart of your experience lies a customer-centric approach that enables you to adapt your skills to any industry.
You are ready to launch into a management-level position!
Comprehensive medical and dental benefits for you and your family.
3-5 years of experience in a fast-paced, high-volume workplace.
Experience taking a lean-in approach when challenges arise to ensure the best outcome possible for customers and the business.
Exceptional communication skills, both verbal and written.
Customer Service & Installation Manager
By Envol Strategies At Maple Ridge, British Columbia, Canada
At the heart of your experience lies a customer-centric approach that enables you to adapt your skills to any industry.
You are ready to launch into a management-level position!
Comprehensive medical and dental benefits for you and your family.
3-5 years of experience in a fast-paced, high-volume workplace.
Experience taking a lean-in approach when challenges arise to ensure the best outcome possible for customers and the business.
Exceptional communication skills, both verbal and written.
Customer Service Manager | Halton Hills, Ontario Ca
By Vaco At Greater Toronto Area, Canada
Strong understanding of equipment capabilities and safety requirements.
Manages the repair and maintenance of equipment to include the organization of yard (Ready to Rent, Returned, Down)
Perform other duties assigned as assigned by the manager.
Extensive experience in the repair and maintenance of diesel engines and/or electric motors
Knowledge of work planning and scheduling and other supervisory activities
Prepares work schedules and handles service calls to meet customer needs and ensure that equipment is available as required.
Customer Service Support Manager
By Westwood Fine Cabinetry At Kelowna, British Columbia, Canada
3+ years of management experience.
Post Secondary education in Business, or proven working experience.
3+ years of kitchen cabinetry design experience preferred.
Build and motivate an effective team of dealer service team members to achieve service goals.
Maintain high levels of customer satisfaction and client retention levels.
Resolve customer issues or concerns in a courteous, professional manner.
Customer Service Support Manager
By ITC Systems At Greater Toronto Area, Canada
Experience in a management or supervisor role
Oversee and spearhead the creation of a support knowledge base
Work with technical leadership to identify knowledge gaps and coordinate training for support team
Work with leadership on strategies and processes to elevate the customer support experience
Experience on a customer support or service team, preferably at a tech company
Demonstrated experience leading a team or initiatives to provide a high level of customer experience
Customer Service Manager Jobs
By Fresh Prep At Vancouver, British Columbia, Canada
Strong organizational skills and exceptional time management skills
Minimum 2 years of experience in a supervisory role; experience leading team members remotely is an asset
You’ll be the go-to person for high-touch escalations, which you’ll handle with compassion and professionalism using your conflict resolution skills.
You’ll hire, onboard, train, and performance manage candidates and team members in your department.
3-5 years of experience in Customer Service roles in a mid- or larger-sized organization showing progressive development
Self-motivated, with leadership skills and a high energy outlook
Customer Service And Office Manager
By TEMPÊTE At Vancouver, British Columbia, Canada
Proficiency in computer skills and familiarity with customer relationship management (CRM) software, office productivity tools, and communication platforms.
Exceptional organizational and time management abilities with a keen attention to detail.
Proven experience in digital customer engagement, customer support, or a similar role.
Knowledge of digital marketing & social media platforms and tools.
Excellent communication skills, both written and verbal, with a customer-centric approach.
Ability to multitask, prioritize responsibilities, and work effectively under pressure.
Ecommerce Customer Service Manager
By The Bird&Be Co. At Toronto, Ontario, Canada
Manage our team of customer service agents, including performance reviews, KPI tracking and hiring
Work closely with our operations manager to ensure transparent communications on fulfillment or shipping related issues or delays
You have outstanding customer service experience, ideally with consumer products
Identify and implement customer fraud response and prevention tactics
Regularly review our success metrics (response times, customer happiness, returns and exchanges) and identify new processes and improvements
Act as a point of escalation for our agents if they need support on how to respond to a customer
Customer Service Manager Jobs
By Walmart Canada At Simcoe, Ontario, Canada
Handle customer and Associate concerns and provide guidance as required.
Monitors all Front End associates ensuring proper coverage, coordinating breaks as well as providing assistance to outlying registers.
Provides training to Associates on systems and Company procedures, i.e., scanning accuracy, productivity, company programs and initiatives, discounts, EAS system, safety.
Ensures all EAS systems are functioning to standard, i.e. Cashiers deactivating, Greeters handling issues appropriately, completing “Failure to Deactivate” Logs.
Oversees and promotes all company sponsor programs and initiatives, i.e., credit card service, Walmart protection plan, charity initiatives, and discount programs.
(Can) Customer Service Manager
By Walmart Canada At Montreal, Quebec, Canada
Handles customer and Associate concerns and provide guidance as required.
Monitors all Front End associates ensuring proper coverage, coordinating breaks as well as provides assistance to outlying registers.
Ensures all EAS systems are functioning to standard, i.e. Cashiers deactivating, Greeters handling issues appropriately, completing “Failure to Deactivate” Logs.
Oversees and promotes all company sponsor programs and initiatives, i.e., credit card service, Walmart protection plan, charity initiatives, and discount programs.
Customer Service Manager Jobs
By Jagger At Canada
Experience working independently and within a small team, preferably remotely
You have worked with product management-focused tech and understand the voice and challenges of our users.
Serve as our customers’ go-to person by building relationships with key stakeholders and users within our Business tier
Own customer retention by reducing churn, increasing customer adoption, and improving customer satisfaction
Proactively monitor the health of your accounts and engage proactively to ensure optimal engagement
Identify growth opportunities within accounts to increase ARR
Manager Customer Service (Onsite)
By Pratt & Whitney Canada At Longueuil, Quebec, Canada
Minimum 2 years management experience
Leads continuous improvement events to ensure an involving and improved customer experience.
Accountable for budget, staffing, and business/operational results; provides updates and prepares presentations to senior leadership.
10% of Travel as required
U.S. citizenship is required, as only U.S. citizens are authorized to access information under this program/contract
What is my role type?
National Manager Customer Service
By Sleep Country Canada At Brampton, Ontario, Canada
Exceptional interpersonal, communication, organizational, relationship building, negotiation, analytical, project management and presentation skills
The Qualifications and Experience we like to see:
Develop and oversee the implementation of Customer Service/Experience strategies and initiatives across various-functional groups
7 years of experience in a customer service or related field and dealing with escalations
2-3 years’ experience in managing or leading a customer service team in a call center environment
Excellent written and verbal communication skills
Manager Of Customer Service (12-8 Shift)
By eCapital Commercial Finance UK At Orillia, Ontario, Canada
The Customer Service Manager Is Responsible To
Act as point of escalation for team questions
Coach team members monthly on performance against objectives
Hold team meetings, reviewing team results and setting goals
Funnel escalations to Director of Customer Service when needed
Ensure daily tasks are completed accurately and on time
Customer Service Manager- Dieppe
By Canadian Linen / Quebec Linge At Dieppe, New Brunswick, Canada
2+ years of Customer Service, Account Management, Delivery Driving and/or Sales experience;
2+ years of management experience (including training and development);
Excellent time management and problem-solving skills.
Create presentations and other management-level reports;
Direct, supervise and manage drivers and assigned routes;
Bachelor's degree is preferred but equivalent experience will be considered;
Industrial Customer Service Manager
By Adecco At Hamilton, Ontario, Canada
They are looking for a Customer Service Manager with Industrial experience to join their Hamilton location.
· Bachelor’s or Technologist degree in Mechanical Engineering or Electronics, or equivalent experience
· 5+ years of relevant experience
If you are interested in this Customer Service Manager role please apply now!
· Lead the Service Department and contribute to the improvement of the technical products & processes.
· Ability to work flexible hours
Regional Customer Service Manager – Flights (Based In Kuala Lumpur)
By Agoda At Toronto, Ontario, Canada
Project management certifications (PMP or Six Sigma or equivalent)
Direct responsibility for leading the contact center flight service teams and flight related capabilities across CEG
Experience managing a multi-channel environment (telephone, email, chat, social media) highly preferred
Excellent verbal and written communication skills in English
Excellent listening skills, critical thinker with attention to detail
Excellent personal and interpersonal skills to interact with a variety of individuals, including building strong partnerships with other departments
Customer Service Manager Jobs
By Motion At Regina, Saskatchewan, Canada
5+ years of proven sales or customer service leadership experience
High school diploma coupled with some post-secondary education (preferred)
Polished interpersonal skills, employing tact and diplomacy handling situations and people
Strategic manager of people and personalities to optimize team results
Experience managing and mentoring a customer facing team
Industrial / distribution experience, an asset
Customer Service Support Manager
By CodeFonsi At Toronto, Ontario, Canada
Monitor and Manage Support Channels
Maintain Knowledge Base and FAQs
Provide App Guidance and Training
Stay Up-to-Date with Product Changes
Handle Billing and Subscription Issues
Customer Service Manager Jobs
By Quantum Management Services Ltd. At Mississauga, Ontario, Canada
- 5+ years proven experience in customer service management within a manufacturing or related industry preferred
- 2 to 3 years of experience in a management/supervisor/leadership role
- Strong organizational and time management skills
- Prepare regular reports on customer service metrics, sharing insights and recommendations with the management team
- Proficiency in using office software and customer relationship management (CRM) tools
- Manage daily office operations, maintaining an organized and productive workplace environment
Hr Customer Service Manager
By Diamondpick At Calgary, Alberta, Canada
8- 10 years proven work experience as a HR Service desk associate
Hands on experience with help desk
Excellent written and verbal communications skills
Solid technical background with an ability to give instructions to a non-technical audience
Customer-service oriented with a problem-solving attitude
Ability to answer to queries related to payroll
Customer Service Center Manager/Warehouse Manager
By CBL Solutions At Toronto, Ontario, Canada
•5+ years of proven operations or distribution management experience required.
. We are currently seeking a highly skilled and motivated individual for the position of
•Must have a comprehensive knowledge of warehouse operations.
•Must possess excellent verbal and written communication skills along with exceptional interpersonal skills.
•Working knowledge of SAP WMS preferred
I hope this email finds you well.
Customer Service Manager - Amico Group Of Companies
By Amico Group of Companies At Richmond Hill, Ontario, Canada

Customer Service Manager - Amico Group of Companies Customer Care Manager: Would you like to work for a global company that is dedicated to personal career growth? Amico Corporation is a leading ...

Customer Service Manager Jobs
By Carelancer At Ontario, Canada
Stay updated on industry trends and best practices in customer service management.
Bachelor's degree in business administration, management, or a related field.
Proven working experience as a Customer Service Manager
Recruit, Manage and supervise a team of customer service representatives.
Develop and implement customer service policies and procedures to enhance the overall customer experience.
Maintain a high level of product knowledge to effectively address customer inquiries and concerns.
Customer Journey Management - Customer Service Manager/Chef Du Service Clientèle – Gestion De L’itinéraire Client
By Air Canada At Toronto, Ontario, Canada
Knowledge of labor relations and experience in managing a unionized workforce is an asset.
Strong written, verbal, and interpersonal communication skills
Excellent interpersonal skills; conflict resolution, communication and leadership skills.
Analytical thinking and problem solving abilities
Excellent working knowledge with MS Office programs, Altea, Communicator, Netline and relevant IT systems used in SOC
Focused on customer service excellence and continuous improvement, must be creative and innovative thinker.
(Can) Customer Service Manager
By Walmart Canada At Bowmanville, Ontario, Canada
Veiller à ce que le rayon soit entièrement approvisionné en marchandises et prêt à accueillir les clients.
Veiller à ce que le prix des marchandises soit correctement indiqué.
Respecter les procédures d’hygiène et de salubrité alimentaire, et suivre les procédures de nettoyage.
S’assurer que les présentoirs sont fixés de manière sécuritaire et adéquate.
Êtes-vous actuellement un associé de Walmart ?

Are you looking for an exciting opportunity to lead a customer service team? We are looking for a Customer Service Manager to join our team and help us provide exceptional customer service to our customers. You will be responsible for managing customer service operations, developing customer service strategies, and ensuring customer satisfaction. If you have a passion for customer service and are looking for a rewarding career, this could be the perfect job for you!

What is Customer Service Manager Skill Requirements?

• Excellent communication and interpersonal skills
• Ability to work in a fast-paced environment
• Ability to multi-task and prioritize
• Ability to handle difficult customer service situations
• Knowledge of customer service principles and practices
• Knowledge of relevant computer applications
• Knowledge of call center telephony and technology
• Ability to work independently and as part of a team

What is Customer Service Manager Qualifications?

• Bachelor’s degree in business, customer service, or related field
• Previous experience in customer service or related field
• Certification in customer service or related field

What is Customer Service Manager Knowledge?

• Knowledge of customer service principles and practices
• Knowledge of relevant computer applications
• Knowledge of call center telephony and technology
• Knowledge of customer service management best practices

What is Customer Service Manager Experience?

• Previous experience in customer service or related field
• Previous experience in a supervisory or management role

What is Customer Service Manager Responsibilities?

• Manage customer service staff and ensure that customer service standards are met
• Monitor customer service performance and provide feedback to staff
• Develop and implement customer service policies and procedures
• Handle customer complaints and inquiries
• Monitor customer service trends and recommend improvements
• Train customer service staff on new processes and procedures
• Ensure