Register
Recruit Create CV

Call Centre Agent Jobs

Call Centre/Customer Service Supervisor
By Teladoc Health At Winnipeg, Manitoba, Canada
Experience with CX One and Workforce Management Tools
Provides management oversight to assure that team members are in adherence with established departmental schedules and company policies
(This is a 100% remote position - the full flexibility to work from home!)
Positive attitude and experience in leading/managing teams in a call centre environment
Excellent oral and written communication skills
Excellent analysis and organization skills
Call Centre/Customer Service Supervisor
By Teladoc Health At Whitehorse, Yukon Territory, Canada
Experience with CX One and Workforce Management Tools
Provides management oversight to assure that team members are in adherence with established departmental schedules and company policies
(This is a 100% remote position - the full flexibility to work from home!)
Positive attitude and experience in leading/managing teams in a call centre environment
Excellent oral and written communication skills
Excellent analysis and organization skills
Call Centre/Customer Service Supervisor
By Teladoc Health At Toronto, Ontario, Canada
Experience with CX One and Workforce Management Tools
Provides management oversight to assure that team members are in adherence with established departmental schedules and company policies
(This is a 100% remote position - the full flexibility to work from home!)
Positive attitude and experience in leading/managing teams in a call centre environment
Excellent oral and written communication skills
Excellent analysis and organization skills
Outbound Sales Call Agent
By Lingua Learn At Canada
Experience in the Education sector would be a distinct advantage
Sales experience would be a distinct advantage
Exceptional presentation & negotiation skills
Excellent customer service & organization skills
The successful candidates will be self-motivated with a determination to succeed in an exciting industry.
Create leads and appointments via phone calling clients (cold calling)
Overnight Call Centre Agent
By Altis Recruitment At Kanata, Ontario, Canada
The clients are looking for individuals with a super star personality and great customer service skills.
- Excellent communication skills in English.
- Problem-solving and attention to detail skills.
- Previous experience with Salesforce and ticketing is also an asset.
Training schedule is Monday - Friday, 8:30am - 5:00pm
Once training is completed schedule will shift to Flexible hours (including overnights at times) Monday - Sunday
Team Leader - Call Centre
By Wireless DNA Inc. At Toronto, Ontario, Canada
Minimum of 5 years of experience in call center management or a similar role.
Excellent leadership and people management skills.
Strong organizational and time management abilities.
Manage a team of agents, providing guidance, support, and performance management to achieve targets.
Monthly birthday recognition, acknowledgement, and celebrations
Identify opportunities for improving the customer experience and implement strategies to enhance customer engagement and loyalty.
Outbound Call Centre Agent
By Adecco At Toronto, Ontario, Canada
Experience working in Banking or Finance would be an asset
Location: Toronto, ON (King and University), remote with occasional days onsite
1-year previous call center experience
Outbound call center experience (preferred)
Training and/or knowledge of PC applications (Word & Excel)
Word processing, spreadsheets, Internet, e-mail, and database software knowledge.
Entry-Level Call Centre Agent (Full-Time)
By ClickJobs.io At Sydney, Nova Scotia, Canada
Utilize knowledge base and training to accurately answer customer questions while following all required scripts, policies, and procedures
Comply with requirements surrounding confidential information and personal information
Escalate customer issues to the appropriate staff and managerial for resolution as needed
Attend meetings and training and review all new training material to stay up-to-date on changes to program knowledge, systems, and processes
Adhere to all attendance and work schedule requirements
Excellent organizational, written, and oral communication skills
Centre Support Agent Jobs
By RBC Insurance At Mississauga, Ontario, Canada
Knowledge of computer systems and ability to work in fast pace environment
Attention to details and investigative skills
Strong verbal and written communication skills
Strong relationship building skills and open to feedback both ways
A Total Rewards program that includes flexible benefits, work/life balance and career development programs and investment and retirement savings plans
Support revenue growth by reducing revenue leakage and focusing on other opportunity spotting initiatives
Call Centre - Financial Assist Associate
By Jascott Financial Management Inc. At Calgary, Alberta, Canada

We are proud of our family values and our inclusive working environment where you can truly be yourself. We cherish working together in a safe and supportive community. We celebrate success and reward ...

Call Centre - Financial Assist Associate
By Jascott Financial Management Inc. At Toronto, Ontario, Canada

We are proud of our family values and our inclusive working environment where you can truly be yourself. We cherish working together in a safe and supportive community. We celebrate success and reward ...

Operator - Call Centre And Support Services (Equest)
By BCJobs At Burnaby, British Columbia, Canada
Manage and maintain work-alone requirements for front line staff, as required.
Ensure front-line security staff are informed and equipped to carry out their duties and responsibilities.
Support after-hours scheduling for non-Lower Mainland requirements.
Have strong working knowledge of MS Office, and ability to learn new software / applications.
Have excellent computer skills with fast and accurate typing (greater than 50 WPM with no errors)
Possess skills to deal with challenges and communicate effectively at various social levels.
Call Centre Advisor - En
By Laurentian Bank At Montreal, Quebec, Canada
Six months to one year of customer service and sales experience
Experience in a call center, an asset
Any other combination of training and experience deemed relevant
Talented in communication and interpersonal skills
Good knowledge of MS Office (Word, Excel, Outlook)
Knowledge of another language an asset
Sales Centre Agent Jobs
By Sunwing At Laval, Quebec, Canada
You love providing the best customer service experience!
Match customer needs with the products we have to offer and secure the booking for them.
Share feedback, trends, and suggestions from customers to continuously improve the customer experience.
TICO/ OPC certification is a great asset.
Able to work in a remote environment.
Schedule: Full time, 35 hours a week/ possibility of overtime when needed
Customer Support Administrator (Call Centre) - Temp
By Trail Appliances BC At Delta, British Columbia, Canada
Detail-oriented, organized with excellent analytical and problem-solving skills
Excellent interpersonal, verbal and written communication skills in English
Working knowledge of Microsoft Office: Excel, Outlook and Word
Minimum completion of high school or equivalent education
Minimum 4 years Customer Service Experience
Minimum 2 years Call Centre Experience
Cra Is Actively Hiring Collections Call Centre Agents In New Brunswick!
By Canada Revenue Agency - Agence du revenu du Canada At Saint John, New Brunswick, Canada
Competitive salaries and benefits such as supplemental health insurance, dental care, and a pension plan;
Leave allowances to support various stages of life including vacation allowances; family-related leave; sick leave; and maternity and parental top-up benefits.
While not required, preference MAY be given to candidates with the following Education Credentials:
Experience* relevant to the position being staffed.
Experience may be further defined by specified timelines or activities/duties at the appointment stage.
Requirement to work in an Inbound/Outbound Contact Centre Environment.
Sp-03 Agent De Centre D’appels
By Canada Revenue Agency - Agence du revenu du Canada At Ottawa, Ontario, Canada
L'utilisation d'un casque-micro ou d'un combiné pendant des périodes prolongées.
Être assis et travailler devant un écran d'ordinateur pendant des périodes prolongées.
Il est prévu que ce poste soit un poste à durée déterminée/contractuel.
Les postes à durée déterminée/contrats peuvent être prolongés en fonction des performances, des exigences opérationnelles et du budget disponible.
Des postes permanents peuvent être attribués ultérieurement en fonction des performances, des besoins opérationnels et/ou du budget disponible.
Avoir un diplôme secondaires terminées avec succès
Call Centre Representative Jobs
By Recruiting in Motion At Concord, Ontario, Canada
Offer assistance to clients who may be having issues and pass them on to the correct departments as needed
Call customers to offer new products or programs
1+ years of experience in a Call Center environment
Strong verbal and written communication skills for discussing topics with customers
Active listening skills to determine customer needs and the best course of action
Take customer calls and provide support for their inquiries
Part Time - Call Centre Operator
By Paladin Security At Edmonton, Alberta, Canada
Receive and record all incoming telephone calls from employees, managers, clients or the public
Build and maintain a strong working knowledge of AHS hospital parking facilities across the province.
Strong written and verbal communication skills
Strong administrative and computer skills
Security and dispatching experience an asset but not necessary
Respond to callers and action requests as necessary using the procedures specific to the Parking Operations Centre.
Call Centre Agent Supervisor
By Poirier Grandmont At St Constant, Quebec, Canada
Good management of priorities and organized
Ready to also work on call management to occasionally replace a team leader
Manage a call center by evaluating daily performance to improve call handling quality and productivity.
Manage agent schedules and overtime
5 years of experience in managing a call center
College diploma or experience can compensate for training

Are you looking for a job that offers flexible hours, competitive pay, and the chance to help people every day? Become a Call Centre Agent and join our team! We offer a great work environment and the opportunity to make a real difference in people's lives.

Overview A Call Centre Agent is a customer service representative who provides assistance to customers over the phone. They are responsible for answering customer inquiries, resolving customer complaints, and providing general information about products and services. Detailed Job Description Call Centre Agents are responsible for providing excellent customer service to customers over the phone. They must be able to answer customer inquiries, provide product and service information, and resolve customer complaints. They must also be able to handle customer inquiries in a professional and courteous manner. Additionally, Call Centre Agents must be able to multitask, manage their time efficiently, and work in a fast-paced environment. Job Skills Required
• Excellent customer service skills
• Excellent communication skills
• Ability to multitask
• Ability to work in a fast-paced environment
• Knowledge of customer service principles and practices
• Knowledge of relevant computer applications
• Ability to work independently
• Ability to work in a team
• Ability to handle customer complaints
Job Qualifications
• High school diploma or equivalent
• Previous customer service experience
• Knowledge of customer service principles and practices
• Knowledge of relevant computer applications
• Ability to work in a fast-paced environment
Job Knowledge
• Knowledge of customer service principles and practices
• Knowledge of relevant computer applications
• Knowledge of customer service software
• Knowledge of customer service policies and procedures
Job Experience
• Previous customer service experience
• Previous call centre experience
• Previous experience in a customer service role
Job Responsibilities
• Answer customer inquiries in a professional and courteous manner
• Provide product and service information to customers
• Resolve customer complaints
• Handle customer inquiries in a timely manner
• Maintain customer records
• Follow up with customers to ensure satisfaction
• Monitor customer service metrics
• Update customer service software with customer information