Workforce Control Associate (T) Bst / Bts [Bell]

Carry the legacy of Bell. Be a part of the company helping the world connect better. By choosing Bell Technical Solutions , you will be choosing a career and not just a job. By nurturing talent and providing infinite growth opportunities, Bell Technical Solutions continuously aims to bring about an instrumental change in careers, lives and dreams. Join us today to discover the personal touches behind the infinite web of communications services and let us make it right, make it personal and make it better.

Position Overview

We are currently seeking dedicated and highly motivated individuals to join our team of professionals as a Workforce Management Associate / Scheduling Associate. Reporting to the Workforce Management Manager, the Workforce Management Associate / Scheduling Associate is responsible for coordinating work schedules for Field Technicians and related analysis to optimize staffing levels to meet shifting workload demands.

Key Responsibilities

• Coordinate and implement scheduling changes
• Collect data from various sources, completing analysis and publishing reports for Management
• Liaise with Technicians and Operations Managers regarding work schedules
• Understand the needs of the business and varying workload levels, and schedule accordingly
• Coordinate Technician profiles and dispatch areas

Critical Qualifications

• Strong attention to detail and accuracy
• Flexibility to work rotating shifts, including weekends and evenings with ability to work on-call and report to work with minimal notice
• Minimum Grade 12 completion, or equivalency
• Ability to adapt to changing priorities in a fast paced environment
• Excellent written and oral communication skills
• Strong organizational skills
• Proficient with Microsoft Excel and Microsoft Word

Preferred Qualifications

• Minimum one (1) year of work experience in a customer service environment is an asset
• Willingness to undertake new challenges, think creatively, problem-solve and recommend improvements in a dynamic environment
• Able to work with minimal supervision
• Team player

Working Conditions

• Must be flexible to work evenings, weekends and holidays as required
• Shift times may vary to cover core hours of operation between 7:00am and 9:00pm; 7 days a week
• Office environment
• Must be available to work in the HWY 401 and Mississauga Road area

Additional Information

Job Location: Argentia (Mississauga, ON)

Status: Regular Part-Time, Unionized

Work Group: DD-1 / Payroll Associate

Job Location: Argentia (Mississauga, ON)

Status: Regular Part-Time, Unionized

Work Group: DD-1

Adequate knowledge of French is required for positions in Quebec.

Please apply directly online to be considered for this role. Applications through email will not be accepted.

At Bell Technical Solutions, we do not just accept differences - we celebrate it. We are committed to fostering an inclusive, equitable, and accessible workplace where team members feel valued, respected, and supported, and has the opportunity to reach their full potential. We welcome and encourage applications from people with disabilities.

Accommodations are available on request for candidates taking part in all aspects of the selection process. For a confidential inquiry, contact your recruiter or send us an email at [email protected] to make arrangements. If you have questions regarding accessible employment at Bell, please email our Employment Equity team at [email protected].

As a condition of hire, all new employees will be required to provide proof of vaccinations against COVID 19. The requirement for employees to be fully vaccinated applies whether they are working mobile, working remotely or working on-site. Subject to any duty to accommodate in accordance with the Ontario Human Rights Code. Limited exceptions for grounds protected by applicable human rights legislation (including medical reasons) may be possible, exemption requests are evaluated on a case-by-case basis in accordance with applicable law.

Created: Canada, ON, Mississauga

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