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Workforce Management Associate Jobs

Senior Manager, Workforce Management
By Aviso Wealth At Toronto, Ontario, Canada
Fluent communication skills in English are required and bilingual skills in French are an asset
Excellent health, dental and insurance benefits to meet the diverse needs of our employees
Generous vacation time, fitness benefit, parental leave top-up options
Commitment to the continuous improvement of our staff through learning & development and an education assistance program
Develop innovative WFM practices that are ground-breaking
Lead our departmental reporting and analysis function
Workforce Associate Jobs
By City of Toronto At Toronto, Ontario, Canada
Assists in drafting reports and policies for management on section or unit issues, projects and related matters.
Excellent customer service, interpersonal and communication skills.
Division & Section: Transportation Services, Business Performance
Work Location: Metro Hall, 55 John Street, Toronto
Job Type & Duration: Full-time, 1 Temporary (12 months)
Shift Information: Monday - Friday, 35 Hours per Week
Workforce Management Consultant Jobs
By Davies Talent Solutions At Canada
Comprehensive review of the clients WFM practices, emphasising forecasting, scheduling, intraday management processes, agent experience, and systems integration.
Detailed review of forecasting, scheduling, and intraday management processes.
Excellent presentation skills with experience delivering executive-level briefings and recommendations.
Assessment of the WFM organisational Framework, including structure, hierarchy, decision-making processes, roles, and responsibilities.
Evaluation of WFM platform capabilities and tools integration with core platforms.
Assessment of the agent experience, including pain points and feedback mechanisms.
Analyst, Workforce Management Jobs
By City of Brampton At Brampton, Ontario, Canada
Demonstrated knowledge of and experience with workforce management software (experience with Avaya WFO or Verint 360 is an asset)
Knowledge or experience working in a multi-skillset, multi-location contact centre. Manage multiple skill sets in an skill based routing environment
2 years experience in Workforce management scheduling and intra-day analyst in a similar 24/7 inbound customer service contact centre environment
Strong organizational and time management skills in order to meet deadlines
Monitor, track, and assess attendance under the corporate Attendance Management Program (AMP) and assist in creating development plans with Supervisors.
Prepares and analyzes statistical reports for Management review.
Workforce Management Analyst, Bci
By Bell At Toronto, Ontario, Canada
Knowledge of workforce management, including experience with tools such as Dayforce or Storeforce
Build reports to support workforce management initiatives and ongoing business operations
Highly organized in project management; ability to juggle multiple priorities
Excellent data analytics and critical thinking skills
Authentic, professional and excellent written and oral communications skills
Experience with SQL / SAS / Teradata / MicroStrategy or other analytical tools
Senior Business Analyst - Workforce Management
By lululemon At Vancouver, British Columbia, Canada
Workforce management and workforce planning experience, including but not limited to experience with Dayforce, Kronos, eTime, and similar platforms
Experience with data migration, PAAS and SAAS technologies and vendor relationship management is a plus
Leading impact assessment, and dependency management and ensuring architectural decisions included in design
Strong experience providing technical requirements for medium to large initiatives
Converting and documenting business requirements into technical requirements
Prioritizing requirements based on business and technical needs
Workforce Control Associate (T) Bst / Bts [Bell]
By CareerBeacon At Mississauga, Ontario, Canada
Collect data from various sources, completing analysis and publishing reports for Management
Liaise with Technicians and Operations Managers regarding work schedules
Excellent written and oral communication skills
Minimum one (1) year of work experience in a customer service environment is an asset
Coordinate and implement scheduling changes
Understand the needs of the business and varying workload levels, and schedule accordingly
(Can) Analyst, Workforce Management
By Walmart Canada At Mississauga, Ontario, Canada
Building organization-wide relationships to move initiatives forward and position ideas to enhance the likelihood for success.
Ensuring reporting compliance within organization by managing data integrity and executing quality checks and reconciliation exercises to ensure accurate reporting.
Contributing to the documentation, QA, and organization of our datasets.
Associate, Management Analytics Jobs
By CPP Investments | Investissements RPC At Toronto, Ontario, Canada
Minimum 5+ years of professional experience in financial analysis within financial services, investment management, or consulting
Support and work on new analytics initiatives to provide insightful recommendations to internal stakeholders and Senior Management
Strong knowledge, understanding of or interest in private assets (throughout the investment and finance life cycle).
Strong written and verbal communication skills, experience building compelling presentation decks
A flexible/hybrid work environment combining in office collaboration and remote working
Business Analysis Skills preferred: Strong problem-solving, ability to think critically and creatively, and exercise good judgment.
Associate, Process Management Jobs
By Capital One At Toronto, Ontario, Canada
Maintain knowledge of regulatory requirements and operational procedures, and ensure documentation is relevant and updated
At least 1-2 years of experience in a related role.
Teamwork experience and ability to collaborate with others
A day in the life of a Capital One Associate, Process Manager
Develop and perform quality assurance routines, controls, and monitoring to measure and analyze process performance on existing processes
A bachelor’s degree or higher.
Workforce Management Specialist Jobs
By Expedite Technology Solutions LLC At Longueuil, Quebec, Canada
Manages, updates and ensures accuracy of WFM documentation
1120 Bd Marie-Victorin, Longueuil, QC J4G 2H9, Canada
Duration: 6 Months Contract to hire or extension
Shift Hours: Mon-fri 8:00 Am – 5:00 Pm
Builds and publishes long term forecasts for multiple multi-channel support centers
Builds and publishes short term forecast adjustments for Holidays, special events and projects
Manager, Workforce Management Jobs
By Sun Life At Toronto, Ontario, Canada
Experience with Workforce Management Software (IEX, Genesys, Pega)
Facilitate conversations between Operations and other Workforce Management teams
Demonstrated experience building and maintaining forward-looking capacity plans including recommended hiring decisions and identification of skilling bottlenecks
Experience managing people and coordinating work across teams
Ability to manage multiple changing priorities
Ability to balance day-to-day responsibilities with long-term improvement initiatives
Manager, Workforce And Performance Management
By Air Transat At Dorval, Quebec, Canada
Responsible for the management of qualifications and the required number.
Excellent aptitude for personnel management and communication skills.
Minimum 7 years of experience in the airline industry/operations.
Experience in all aspects of duties normally assigned to all station employees.
Knowledge of MS Office and communication tools as per telephone and radio.
Responsible for managing the station’s manpower resources.
Senior Business Analyst - Workforce Management (Hybrid, Vancouver)
By lululemon At Vancouver, British Columbia, Canada
Workforce management and workforce planning experience, including but not limited to experience with Dayforce, Kronos, eTime, and similar platforms
Experience with data migration, PAAS and SAAS technologies and vendor relationship management is a plus
Leading impact assessment, and dependency management and ensuring architectural decisions included in design
Strong experience providing technical requirements for medium to large initiatives
Converting and documenting business requirements into technical requirements
Prioritizing requirements based on business and technical needs
Associate, Cash Management Jobs
By CIBC At Toronto, Ontario, Canada
You have a degree/diploma in Commerce or Business Administration with knowledge of cash management products and service offerings.
You’re goal oriented. You’re motivated by accomplishing your goals and delivering your best to make a difference.
Values matter to you. You bring your real self to work and you live our values - trust, teamwork, and accountability.
What You Need To Know
Regional Manager, Workforce Management
By Allianz Partners At Cambridge, Ontario, Canada
Produce bi-weekly mid-term outlook plans and present to management with hiring recommendations for the business unit.
Support census management to ensure the accuracy of staffing levels
Proven track record in transforming a workforce management function in a large-scale operation with tangible results.
Actively manage performance; identify training needs and provide post-training support for call center and frontline operation positions.
Manage 24/7 operation with two separate business entities with multiple lines of business.
Maintain up-to-date knowledge of industry developments and competitive intelligence.
Associate Underwriter, Management Liability
By Liberty Mutual Canada At Toronto, Ontario, Canada
Superior relationship management, negotiation, organizational and time management skills.
Excellent communication, organizational and time management skills.
Follow Liberty’s Guidelines for Inclusion and build on personal DE&I knowledge and skill sets.
Profitably underwrite, service and retain a portfolio of Management Liability business, ensuring alignment with Liberty’s renewal process, underwriting guidelines and strategies.
Work closely with Senior team members, Management and Product Leaders to ensure consistency with underwriting approach and product strategies.
Post-secondary education, relevant insurance designations/education or related work experience in the financial sector is required.
Workforce Management Leader, Field Service
By Metso Outotec At Burlington, Ontario, Canada
Multiple years of related experience in people management, workforce planning, skills development and career planning
Leads relevant change management initiatives independently for Field Services
Workforce Management Leader, Field Service
Identifies globally Field Service workforce strategic skills as well as tailors and implements re- and upskilling plans accordingly
Assures training and certifications are in place in close co-operation with Metso Outotec Training Academy
Experience in leading indirectly multicultural teams and projects in a matrix organization

Are you looking for an exciting opportunity to join a dynamic team and help shape the future of workforce management? We are looking for a Workforce Management Associate to join our team and help us manage our workforce in a fast-paced, ever-changing environment. You will be responsible for ensuring that our workforce is properly managed and that our employees are provided with the best possible working conditions. If you have a passion for people and a drive to succeed, this is the job for you!

What is Workforce Management Associate job Skills Required?

• Excellent communication and interpersonal skills
• Ability to work independently and as part of a team
• Ability to multi-task and prioritize tasks
• Ability to analyze data and make decisions
• Knowledge of workforce management systems and processes
• Proficiency in Microsoft Office Suite
• Knowledge of labor laws and regulations

What is Workforce Management Associate job Qualifications?

• Bachelor’s degree in Human Resources, Business Administration, or a related field
• At least two years of experience in workforce management
• Knowledge of labor laws and regulations
• Experience with workforce management systems and processes
• Ability to analyze data and make decisions

What is Workforce Management Associate job Knowledge?

• Knowledge of labor laws and regulations
• Knowledge of workforce management systems and processes
• Knowledge of employee relations and performance management
• Knowledge of recruitment and selection processes
• Knowledge of payroll and benefits administration

What is Workforce Management Associate job Experience?

• At least two years of experience in workforce management
• Experience with workforce management systems and processes
• Experience with employee relations and performance management
• Experience with recruitment and selection processes
• Experience with payroll and benefits administration

What is Workforce Management Associate job Responsibilities?

• Monitor