Sr. Product Manager, Th, Canada

About Restaurant Brands International

Restaurant Brands International Inc. is one of the world's largest quick service restaurant companies with more than $35 billion in annual system-wide sales and over 28,000 restaurants in more than 100 countries. RBI owns four of the world's most prominent and iconic quick service restaurant brands – TIM HORTONS®, BURGER KING®, POPEYES® and FIREHOUSE SUBS®. These independently operated brands have been serving their respective guests, franchisees and communities for decades. Through its Restaurant Brands for Good framework, RBI working towards its goal of improving sustainable outcomes related to its food, the planet, and people and communities.

Our Opportunity

Restaurant Brands International Inc. is one of the world’s largest quick service restaurant companies with over 25,000 restaurants in more than 120 countries. RBI owns three of the world’s most iconic quick service restaurant brands – Tim Hortons®, Burger King®, and Popeyes®.

At RBI, we recognize that our guests no longer only make food decisions based on the food itself, but rather the entire experience surrounding the meal. That experience is becoming increasingly digital. We create innovative products and technologies to deliver digital consumer experiences that enhance guest interactions with our brands.

We’re continuing to expand the team and are looking for a Sr. Product Manager in our Toronto office.

The Sr. Product Manager will take a leadership role in defining the digital platforms and loyalty experiences for Tim Hortons along with leading the Product Management team in charge of specific digital journeys. In this role, you will be responsible for various aspects of the digital experience encompassing mobile, website and restaurant touch points - establishing vision and goals, creating roadmaps that encompass the whole core of Tim Hortons Digital, and driving the broader internal and external teams in delivering value to our guests and operators.

Roles And Responsibilities

• Understand RBI and Tim Hortons’s business strategy and needs to deliver best-in-class products to serve our guests and franchisees
• Lead cross-functional internal teams bringing together internal stakeholders from across our world-class teams including engineering, design, marketing, data science, operations, and the field and external stakeholders from agencies, POS vendors, payment processors and mobile partners
• Coordinate and prioritize backlog in a fast paced, changing environment
• Align with cross functional stakeholders on business priorities and across different areas of product
• Manage a team of Product Managers that own different parts of the digital journey on web and mobile applications and help validate that the team has the right priorities with the right alignment cross-functionally
• Analyze data and conduct user research to make the best product decisions
• Rationalize KPIs, prioritize initiatives, write user stories, and spec features and tasks
• Lead the craftsmanship of the product
• Provide updates to senior leadership on a regular cadence and ensure executive sponsors and others are aware of any potential roadblocks or inability to deliver as committed
• Develop thorough understanding of customer needs and business objectives and properly set goals accordingly

Required Skills

• Strong sense of ownership in all aspects of their work
• Previous experience in QSR or with Loyalty products is a plus
• Ability to add structure and process in uncertain or undefined situations
• 4-7 years of product management experience working on real-life, consumer facing products and services on web and/or mobile applications
• Excellent written and verbal communication skills and various environments, including technical and non-technical
• Experience in a SCRUM/Agile environment, ideally working with Jira
• Proven experience to mentor and coach Product Managers on the team
• Managing scope of work and change management efforts

Restaurant Brands International and all of its affiliated companies (collectively, RBI) are equal opportunity and affirmative action employers that do not discriminate on the basis of race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or veteran status, or any other characteristic protected by local, state, provincial or federal laws, rules, or regulations. RBI's policy applies to all terms and conditions of employment. Accommodation is available for applicants with disabilities upon request.

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