Sr. Network Integration Engineer

Description

Sr. Network Integration Engineer

Harmonic is the worldwide leader in virtualized broadband solutions. We revolutionized broadband networking via the industry’s first virtualized broadband solution, enabling cable operators to more flexibly deploy gigabit internet service to consumers’ homes and mobile devices. Learn more at www.harmonicinc.com .

Role Description

We are looking for a Sr. Network Integration Engineer . You will report to Director, Cable Edge Lab & Qualification. You will be located in Toronto.

Location

Onsite role – with periodic travel

What You Will Be Doing

• Train field service team on the operations and troubleshooting of CableOS system and any new features that are supported
• Communicate with marketing, engineering, and sales team about client expectations
• Support activities for CableOS client lab integration, testing, qualifications, and field trials
• Investigate, diagnose and resolve Customer issues on site in a timely manner and if needed escalate problems for assistance.
• Responsible for testing new software and hardware; report and track defects to engineering
• Resolving equipment performance related issues within Harmonic equipment and in conjunction with Harmonic application partners, utilizing Harmonic’s technical issue logging/escalation systems as appropriate
• Train clients on the operation and troubleshooting of the CableOS system
• Design, execute, and lead client field trials
• Assist with deployments and technical support as needed
• Assist with supporting customers in conjunction with Harmonic’s 24/7 Technical Assistance Centre (TAC), as required.

What You Should Have

• Experience in configuration and administration of Linux-based servers is a plus
• Problem solving, analytical and communications skills.
• Bachelor’s in computer science, Electronic Engineering, Telecommunications or equivalent;
• 7+ years direct experience in networking systems hardware and software design and troubleshooting.
• Strong expertise in IP network switching and routing protocols, TCP/IP stack
• Preferred understanding / knowledge of DOCSIS, DVB/ATSC, CMTS configuration and troubleshooting is a plus
• Ability to understand technical documentation including Software/Hardware Configuration Guides, schematics, work instructions, test procedures, etc.

Travel

This position requires frequent travel of short duration at customer’s place, often at short notice.

Trainings can take place in Harmonic’s sites around the world.

Diversity, Equality, and & Inclusion at Harmonic Inc

At Harmonic, we believe that building and nurturing a global team with diverse backgrounds and voices is critical to our success. Together, we achieve excellence through creativity and innovation, build relationshipsbased on integrity and mutual respect, and deliver the highest quality in every aspect of our business for the benefit of our employees, business partners and shareholders.