International Customer Integration Engineer

The Customer Integration Engineer will have the responsibility of leading all activities related to the customer’s integration from the final stages of the sales process to go live. This customer-facing position plays a key role in supporting Tier 1 and 2 strategic accounts and/or complex integrations by partnering with the sales and account management teams to successfully sell and integrate Caf’s products and services.

Our ideal candidate is someone who wants to combine their problem solving and communication skills to deliver exceptional experiences for our customers. They can ask the right questions to understand our customer’s needs and then recommend the best integration solution, build a plan, and stick to it. This person also constantly looks to find a better way to get things done and thrives in a fast paced and dynamic environment. If this ignites the spark in you and you have the skills we’re looking for, please keep reading.

This is an international role, based in Toronto (or the GTA area) and will be required to travel to support our growing international sales efforts and customer base.

What you'll do:

• Act as a conduit between internal and external stakeholders while successfully managing expectations and competing demands.
• Partner with our Sales and Customer Success teams by providing product and technical expertise during the pre-sales and sales process (both new business and existing customer expansion)..
• Act as a coach or mentor to other members of the team. Collaborate with your Brazilian colleagues to bring the international point of view and reference to our headquarters.
• Own the end-to-end customer onboarding experience. From pre-sales, to going live. Gather requirements, scope, configure systems and run functional testing to get the client production ready.
• Create a positive customer service experience by understanding and meeting customer needs quickly and professionally.
• Run online product demonstrations and customer training.
• Develop and maintain expertise on all internal systems and onboarding processes.
• Collaborate with our product team to support the rollout of new product features and enhancements, and new product launches.
• Review current business and customer processes; identify and recommend new integration solutions that meet these requirements, improve customer and/or operational experience, and do so in a consultative way.

What you'll need

• Strong influencing and stakeholder management skills will help you excel in this role. You’ll be required to build advocacy and drive others to achieve a set-plan.
• Enjoy interacting directly with Customers; and learning about their businesses.
• Be quick on your feet – we move fast so you should thrive on learning and change
• Continuous improvement – demonstrate your ability to make positive impactful changes
• Flexibility to support international time zones for our global customer implementations (emphasis in Eastern / Central + European time zones)
• Have a keen eye for detail and the ability to get a configuration right the first time.
• Experience in implementing APIs and SDKs in B2B technology solutions ideally in fintech or SaaS (i.e. as a sales engineer, customer support, implementation manager)
• Be a natural born project manager with a proven track record in handling multiple complex projects simultaneously. Previous exposure to project management methodology either formal or informal. Know how to solicit requirements, build a plan, execute against it
• Clear and effective communicator capable of working with multiple internal and external stakeholders (i.e. client management, customer service, technical resources, project managers, business leads, product managers)
• We’re a global organization – travel and representing Caf at events such as trade shows, conferences and customer meetings will be periodically required
• You just don’t manage tasks; but you’re a savvy collaborator. You bring people together to achieve a goal

More about you

• Experience of having worked with multiple tools and systems e.g. Salesforce, ClickUp, Miro
• Prior experience and knowledge in Cyber Security or Identity Verification solutions
• As a Brazilian based company, Portuguese language skills are a big bonus
• Proficiency in another language (especially Spanish) would be beneficial

We know that the work we do has a high impact on the success and culture of our company. The right person for this position is curious by nature, comfortable in a "take initiative" environment, enjoys solving problems, and can thrive in a rapidly growing business.

You will be joining a high growth company and this means you will have a great opportunity to make an impact.

About CAF:

You’ll be joining us at an early stage on our journey with a proven entrepreneurial executive team who has built successful multi million dollar businesses before. In 2021 our team grew more than 400%, during 2022 we had over 200% revenue growth and expanded our operation to the US, Canada and the UK.

We ensure that no one impersonates anyone else. We are experts in identity verification and authentication, our technology is part of the validation and onboarding processes of banks, and we are used by top tier fintechs, banks, e-commerce, insurers etc.

We are looking for people who want to be part of this exciting growth journey.

Equal Opportunity & Affirmative Action

CAF believes in the power of a shared table to bring people together as we are committed to building a culturally inclusive team. Diverse candidates are encouraged to apply. We are committed to maintaining a diverse workforce and an inclusive work environment. CAF will not tolerate discrimination in employment, employment-related decisions, or in business dealings on the basis of race, color, ancestry, age, sex, sexual orientation, religion, disability, ethnicity, national origin, veteran status, marital status, pregnancy, or any other legally protected status. We should provide an environment free of discrimination to our associates, customers and members.