Sr. Instructor, Deployment Enablement

At Kinaxis, who we are is grounded in our common belief that people matter. Each one of us plays an important part in accomplishing our work, building our culture and making a global impact.

Every day, we’re empowered to work together to help our customers make fast, confident planning decisions. This is how we create a better planet – for each other, for our customers and for generations to come. Our cloud-based platform RapidResponse ensures that the products we need – everything from medicine and cars, to day-to-day items like toothpaste – make it to market and into our hands when we need them with minimal ecological footprint.

We make the world better, and you can too.

Senior Instructor, Deployment Enablement

Job location: This is a remote position. You can work from home and be located anywhere in Country OR Region

About The Team

The Senior Instructor is responsible for building, leading and delivering learning programs focused on enabling quality deployment of our solutions. In this role, you will also advise and support Partners, Professional Services, and our customers by designing content, building training programs, and delivering training on complex deployment. Supported by a team of enablement experts, you will leverage your subject matter expertise in end-to-end deployment of our solution to create ongoing education sessions and bootcamp based workshops.

What you will do

• Using your advanced knowledge of RapidResponse deployments for some of our largest customers, design and deliver training sessions that drive best practices in quality deployments to our customers.
• Responsible for developing product knowledge questions and scenarios for capability assessments and Certifications
• Develop reporting metrics, including learner assessments and an operational dashboard to provide insights and informed decision making. 
• Maintaining knowledge of Kinaxis applications, training techniques, and the supply chain planning industry
• Mentoring of new instructors (including Authorized Training Partner instructors)
• Create and deliver Bootcamps, labs and workshop style classroom Training to Kinaxis customers, partners, and employees on the RapidResponse product with audiences spanning from new to advanced users leveraging existing and customized courseware.
• Create hands on labs.
• Customization and development of new courseware to support customer specific training material for both instructor-led, and Virtual instructor-led training.

What we are looking for

• Minimum of 2 years experience in hands on implementation of our end-to-end RapidResponse solution for large, complex customer environments
• At least 7 years of progressive working experience, ideally in an training or implementation role for a supply chain software or SaaS organization
• Ideally 2 years of experience in hands on training delivery or acting as a Subject Matter Expert to provide knowledge transfer of complex solutions.
• Excellent communication, presentation, facilitation, time management and customer relationship skills
• Extensive experience in Supply Chain Planning and/or Management
• Knowledge of analytics, dashboards, and scorecards

What we have to offer

• Global Impact - As a global team spanning continents, boundaries, and cultures, every day we are inspired by the impact our work has on our colleagues, our customers, our communities, and the world at large.
• Great People - We take our work seriously, but we don’t take ourselves too seriously! It’s in our DNA to celebrate, laugh, and have fun. We are stronger, together, when we are open, honest, and above all, real. Every person is valued here and plays an important role in our shared success.
• Challenging Work - We love solving highly complex problems. And as the global leaders in our industry, we never stop innovating—our work is never “done. That’s because across our teams and in all roles, every employee is empowered to bring their best ideas forward and to jump in and solve the problems they’re passionate about.
• Diversity, Equity and Inclusion - Diversity, equity and inclusion are more than words to us. They are the guiding principles for building a culture where we celebrate each others’ differences, continuously strive for equality and recognize that inclusion makes us stronger as individuals, a company and a global citizen.

For more information, visit the Kinaxis web site at www.kinaxis.com or the company’s blog at http://blog.kinaxis.com/ .

Kinaxis strongly encourages diverse candidates to apply to our welcoming community. We strive to make our website and application process accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at [email protected] . This contact information is for accessibility requests only and cannot be used to inquire about the status of applications.