Senior Service Designer Jobs

Senior Service Designer

Hybrid Work Locations: Victoria, Kelowna or Burnaby

The Senior Service Designer will act as the senior expert for leading and performing all research and design activities of a complex service or multiple services with interdependencies for a Ministry. Service Designers work in an agile team with multiple stakeholders to design multiple products and services that have medium or long-term business impacts.

Currently this position is for the Ministry of Housing’s, Building and Safety Standards Branch (BSSB) who have formed a new team to deliver on the commitments for digital permitting and construction.

However, there may be multiple positions available in the government.

Qualifications for this role includes:

• Certificate or course work in Information Management and/or Information Technology, including Design (e.g., Service, UX, Human-Computer Interaction) andsix(6) yearsrelated experience.
• Diploma in Information Management and/or Information Technology, including Design (e.g., Service, UX, Human-Computer Interaction) andfive (5) yearsof related experience;OR
• Bachelor’s degree in information management and/or Information Technology, including Design (e.g., Service, User Experience (UX), Human-Computer Interaction) andthree (3)yearsof related experience;OR

An equivalent combination of education and/or *related experience may be considered.

Related experience must include the minimum number of years as listed above ineachof the following:

• Experience in using human-centered design methods to design and deliver services including Service Design or User Research or UX Design.
• Experience in designing or redesigning a large and complex service that meets the needs of users, alleviate pain points, and reduce operational costs.
• Experience in planning and executing research activities to inform and evaluate the design of products and services.
• Experience in analyzing and synthesizing multiple sources of data, including observational interviews, qualitative and quantitative data, and direct user feedback for improving products and services.
• Experience in using and adjusting facilitation, visualization, and storytelling skills to provide the right context to diverse groups and audiences.
• Experience in using design, research, and collaboration tools (i.e., Figma/Sketch/AdobeXD, survey software and Mural).

For more information and to apply online by September 7, 2023, please go to: https://bcpublicservice.hua.hrsmart.com/hr/ats/Posting/view/103940