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Senior Enterprise Solutions Strategist - Cloud
Company | Atlassian |
Address | Canada |
Employment type | FULL_TIME |
Salary | |
Category | Software Development |
Expires | 2023-06-27 |
Posted at | 11 months ago |
Working at Atlassian
- Partner with customers to achieve their business goals using Atlassian solutions
- Create solution content to support customer goals and outcomes
- Drive deep engagement with our largest enterprise customers through internal advocacy and though leadership
- Spend up to 30% of your time traveling domestically, and in some cases internationally, for both internal and customer-facing events
- Discover, experiment, and roll out new practices for solution delivery within the organization
- Build relationships with senior leadership within customer accounts with the overarching goal to understand their business, goals, and strategy to help support Atlassian's engagement and roadmap within the account
- Cultivate deep industry expertise in SaaS and Atlassian Cloud, staying up-to-date with evolving practices that support different types of teams
- Collaborate with Atlassian Strategic Engagement Managers, Enterprise Technical Architects, and other internal and external Partner teams to support the client
- Identify and drive opportunities for service and tool expansion within a client organization
- Use your expertise to unlock the potential of customer teams and Atlassian teams alike
- Change management and solution rollout/adoption experience, ideally with an Atlassian product or similar
- 5+ years of Enterprise customer-facing roles
- Demonstrated expertise in SaaS and Atlassian Cloud
- Experience with Atlassian's Cloud migration process, subscription / support tiers, associated migration utilities, and hybrid SaaS and on-premise deployment models
- Customer discovery/interview skills with experience identifying and explaining themes from customer data
- 10+ years of experience within SaaS companies
- Experience moving between coaching practices and teaching our customers how to use our tools to facilitate those practices
- Background in SaaS-based architectures, integration methods, and security considerations
- Experience with Atlassian Cloud's ecosystem including tools like Access, Jira Software, Jira Service Management, Confluence, etc.
- Experience working with large customers in a consulting or technical expert capacity
- Experience working on cross-team projects, engaging with Sales, Product, Support, and other teams
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