Head Of Cloud Enterprise Support Jobs

Ensures that the Risk Management Framework facilitates continuous improvement of organization’s capabilities for management of its top priority risks.

A senior executive with 15+ years of experience in Risk Management in Financial Industry

Skilled in analysis and review of reports and making presentations to Senior Management.

Provides direction for the allocation of resources for Risk Management. Ensures that appropriate Risk Owners are designated.

Supports Senior Management and the Board in ensuring that risks are mitigated to the desired level.

Ensures that Risk Management is guided by its Vision, Mission, Philosophy, Objectives and Policies.

You have 7+ years of experience building and managing high-performing technical support teams in a multi-channel environment, including managing managers.

You have experience in live channel support, including chat-based and phone support.

Ideally, you have previous B2B SaaS experience, too.

Hire, develop, and grow a team of best-in-class talent around the world who share core values and common goals

Team up with outsourcing partners where appropriate while maintaining our high bar for excellence

You’re an exceptional communicator and are proficient in working with distributed teams.

Extensive engineering management experience, following Agile development processes with history shipping cloud services, preferably in a platform

Experience managing managers, and a track record of successfully scaling organizations

Experience as an engineering leader driving outcomes through influence on other teams, some of which are not co-located.

Experience building and nurturing cultures of operational excellence, shipping high quality products to enterprise customers

Experience in building new teams from scratch

15+ years of experience working in software engineering organizations.

Aid in design changes and interface with Evertz Product Management team regarding new “feature requests”

Good communication and interpersonal skills

Work experience with Linux (any flavor)

Knowledge of cloud computing environments (AWS) is preferred

Database experience would be an asset

Above average customer service skills

Experience with Atlassian Cloud's ecosystem including tools like Access, Jira Software, Jira Service Management, Confluence, etc.

Change management and solution rollout/adoption experience, ideally with an Atlassian product or similar

Customer discovery/interview skills with experience identifying and explaining themes from customer data

Collaborate with Atlassian Strategic Engagement Managers, Enterprise Technical Architects, and other internal and external Partner teams to support the client

10+ years of experience within SaaS companies

Experience with Atlassian's Cloud migration process, subscription / support tiers, associated migration utilities, and hybrid SaaS and on-premise deployment models

Build strong relationships with customers who have deep technical knowledge and a wide range of experience using our products

You will lead the Cloud support strategy improving the experience, scaling the team, creating/improving processes

You will oversee the support experience for our Enterprise Cloud customers ensuring it is best in class

At least 15 years of experience leading a global technical team at scale

Experience creating and running a support strategy

Hiring experience, resource planning expertise, and proven success in implementation of professional development programs growing leaders and individual contributors