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Head Of Cloud Enterprise Support
Company | Atlassian |
Address | Canada |
Employment type | FULL_TIME |
Salary | |
Category | Software Development |
Expires | 2023-06-27 |
Posted at | 11 months ago |
Working at Atlassian
- You will present strategy, insights, achievements, and quarterly progress updates to CSS executive leadership, your Cloud Enterprise peers, and your broader CSS team
- You will promote visibility of Enterprise Cloud customer needs and ensure cross-functional collaboration
- You will lead the Cloud support strategy improving the experience, scaling the team, creating/improving processes
- You will define and lead the Cloud Enterprise support strategy for CSS and customers using market trends and business insights
- You will oversee the support experience for our Enterprise Cloud customers ensuring it is best in class
- You will work with and advise other partners (Product, Engineering, Business Transformation, Customer Success) who have a hand in building the strategy for Atlassian Enterprise customers
- Experience creating and running a support strategy
- A strong learning orientation and examples of high rates of professional growth
- Vulnerability, curiosity, compassion, and drive
- At least 15 years of experience leading a global technical team at scale
- Exceptional behavioral assessment capability and the ability to teach this to others
- Build strong relationships with customers who have deep technical knowledge and a wide range of experience using our products
- Demonstrable ability to drive a cross-functional team to execute against a strategy you devised
- Hiring experience, resource planning expertise, and proven success in implementation of professional development programs growing leaders and individual contributors
- Track record of achieving highly visible outcomes around quality, effectiveness, and efficiency at an organization level
- Demonstrated experience in building a customer-centric culture that champions the customer’s needs
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