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Senior Enterprise Technical Architect - Cloud
Company | Atlassian |
Address | Canada |
Employment type | FULL_TIME |
Salary | |
Category | Software Development |
Expires | 2023-06-27 |
Posted at | 11 months ago |
Working at Atlassian
- Collaborate with Atlassian Strategic Engagement Managers, Enterprise Solutions Strategists, and other internal and external Partner teams to support the client, identify and promote expansion opportunities, and drive success.
- Collaborate with Enterprise Solutions Strategists to map out a solution-specific journey with a given customer and deliver guidance and activities that ensure continued progress along that journey
- Understand technical requirements, guide implementation of solutions, and ensure successful product adoption
- Design technical solutions and prescriptive solution-specific guidance for direct customer engagements
- Create solution content to support customer goals and outcomes
- Ensure the voice of the customer is represented inside of Atlassian, contributing direct and actionable feedback to both internal Product teams in their specific solution area(s)
- Spend up to 30% of your time traveling domestically, and in some cases internationally, for both internal and customer-facing events
- Cultivate deep technical expertise in the Atlassian Platforms, staying up-to-date on all new capabilities to support varied customer needs
- 8+ years of experience within SaaS companies
- Technical product demonstration, documentation, and presentation experience
- 2+ years of Enterprise customer-facing roles
- Comfort speaking to and influencing a customer's technical teams
- Experience administering Atlassian DC and/or Cloud ecosystem including tools like Access, Jira Software, Jira Service Management, Confluence, Crowd, etc.
- Experience with Atlassian's Cloud migration process, associated migration utilities, and hybrid SaaS and on-premise deployment models
- Experience helping an organization adopt an Atlassian product or similar product
- Demonstrated admin expertise in SaaS and Atlassian Cloud
- Background in SaaS based-architectures, integration methods, and security considerations
- Experience supporting the entire lifecycle of the Atlassian Ecosystem. You are comfortable researching, installing, supporting, and scaling Atlassian products and related apps.
- Experience working on cross-team projects, engaging with Sales, Product, Support, and other teams
- Experience working with large customers in a consulting or technical expert capacity
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