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Analyst, Enterprise Analytics Jobs
Company | Zendesk |
Address | Montreal, Quebec, Canada |
Employment type | FULL_TIME |
Salary | |
Category | IT Services and IT Consulting,Software Development |
Expires | 2023-10-05 |
Posted at | 8 months ago |
- Improve business and operational efficiency by developing, automating, and maintaining scalable processes, tools, and dashboards
- Work with large amounts of data from many data sources and develop subject matter expertise on how it all connects together and relates back to the customer
- Identify areas for improvement using actionable analysis and develop compelling insights and recommendations
- Develop data solutions that enable self-service by getting key data to decision makers
- Measure and track efficiencies gained and ROI realized as a result of improving the way the organization engages with our customers
- Develop SQL queries and perform analysis to understand trends in customer experiences and business health performance
- Develop a strong partnership with key stakeholders within the business and thoroughly understand their business strategy and operational objectives
- Able to tell a visual story that leads to results and decision making
- Experience with SQL (or similar language)
- An analytical approach, with the intellectual curiosity to search for context and insight behind the numbers paired with a strong eye for business
- Team player with strong relationship building, communication and presentation skills
- BS/BA or equivalent in a quantitative field e.g., math, statistics, engineering, economics, finance, computer science
- True passion for data and analytics and the value of data-driven decision making
- Experience with data visualization / BI tools (e..g, Tableau, Looker, etc.)
- Experience working in an Agile/Scrum development environment a plus
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