Salesforce Admin / Qa - Contract 8 Months - Remote

Job Summary

• Responsible for design, implementation, enhancements and maintenance of applications on the Salesforce platform

• Work collaboratively with cross-functional teams to implement functional requirements.

• Manage integration with other systems on the Salesforce platform

• Leverage Salesforce functionalities to ensure continual improvement of the user experience

Essential Duties

• Design, document, build, test and deploy enhancements on all Salesforce platforms

• Manage new releases of Salesforce and efficiently roll out new features

• Create and manage configuration changes and custom objects, fields, formulas, validation rules, custom workflow,process builder, flow and approval processes

• Manage ongoing support requests and administrative needs of users

• Manage and maintain licenses and security for user set up/deactivation and permissions including sharing rules and security levels

• Working with Salesforce managing and administering other cloud applications connected with Salesforce to ensure Database optimization

• Understand and handle basic Visualforce/Apex code changes

• Perform regular procedures such as database deduping and implementing automation to improve quality

• Develop Salesforce system reports, dashboards, and processes to continuously monitor system performance and user logins

• Create and maintain documentation for configuration changes and upgrades to solution design document

Requirements

Verbal and written communication skills, with the ability to express ideas and opinions clearly and effectively in

• Work closely with other members of the Information Management team to troubleshoot or enhance Salesforce functionalities

• Responsible for release management processes involving multiple environments including production and sand boxes ensuring minimal risk through adequate testing.

• Troubleshoot platform issues and drive exploration of options, recommending solutions and/or preparing discussion for escalation

• Complete regular internal system audits and prepare for Salesforce upgrades

• Assist the Quality Assurance and Training teams as required

Related Duties

• Participate with the onboarding of new team members as required

• Contribute to delivering on the overall work plan of the department and strategic goals

• Demonstrate behaviours aligned with the Values in Action

• Develop and maintain collaborative relationships at all levels of the organization in order to build trust and confidence in the services provided

• Ensure effective and professional communications with all internal and/or external contacts

• Participate in the development and/or execution of special projects as required

• Participate on internal staff committees or working groups as required

• Support the team and collaborate with colleagues to ensure departmental needs are met including absence coverage and cross-training as required

• Work in accordance with all policies, procedures and processes with all applicable legislation

• Work in accordance with all health and safety requirements