Salesforce Engagment Manager Jobs

Modes strategically partner with financial services organizations to build the digital foundations and capabilities expected by the industry today. That means designing and building scalable digital platforms, leveraging automation, developing new processes and skills to become data-driven, creating seamless omnichannel experiences, and ensuring organizations can harness the full potential of digital transformation.

We are a company filled with people who are passionate about our work — which is just one reason why Modes is liked by our customers and partners alike. At Modes, we’re committed to our work, having fun and, most importantly, to each other’s success.

To learn more about Modes Inc, please visit our website www.modesinc.com

What we are looking for:

A delivery-centric leader to spearhead the delivery of our Salesforce projects for clients within the Financial Services Industry. The ideal candidate will have proven experience in Salesforce project delivery, hands-on experience building and collaborating with functional and technical teams, and a solid executive presence to work with our most senior stakeholders.

The Salesforce Engagement Manager is the single point of contact and is accountable for service delivery operations. Responsible for client relationship development and management. Accountable for commitments made on behalf of Modes to the client, including contract scope, demand management & forecasting, and cost & profitability of service delivery.

The focus of this role is on the delivery of quality-focused initiatives, maximizing business value, and establishing best practices. With your proven customer success expertise, you will support and lead the project delivery team by providing a strategic delivery roadmap for Salesforce solutions. In addition, work independently to review and update existing processes to ensure a robust delivery methodology is established and a continuous improvement model is implemented and adhered to.

What you’ll be doing:

• Builds and sustains effective communications with customers toward the goal of maximum customer satisfaction
• Work with subject matter experts to develop detailed work package definitions, estimates, and overall timelines
• Encourage collaboration and teamwork to execute plans and monitor progress against goals
• Share knowledge within teams and leads with a continuous improvement spirit to support the ongoing development of operational support capabilities across teams
• Build and maintain high-performance teams
• Involve stakeholders in assembling a project team responsible for developing, testing, and delivering the business support system
• Lead Salesforce implementation engagement and provide engagement leadership: Assess engagement performance, risks, issues, and impacts on solution and service delivery commitments and client relationships
• Cultivate and maintain excellent relationships with customers and colleagues to achieve the expected level of customer service
• Monitor and control the quality management process, manage expectations, conduct milestone reviews, manage process performance, and conduct continuous improvement and causal analysis activities
• Develop and lead project governance with client stakeholders and Modes leadership team
• Leads Salesforce delivery team to deliver quality-focused projects

Qualifications:

• Experience in implementing Mulesoft projects is
• A minimum of 5+ years of progressive experience in Salesforce project management, business analysis, and technology implementation in full life-cycle Cloud/CRM engagements within a consulting practice. Preference will be given to candidates with experience in Salesforce Financial Services Cloud, Marketing Cloud & Sales/Service Cloud.
• Experience with collaboration, issue tracking, and project management tools
• Strong executive presence and ability to work closely with senior technology and business leaders to ensure that delivery expectations are developed, managed, and met
• A minimum of 2 years of experience leading cross-functional delivery teams implementing Salesforce solutions.
• Experience in change management practices is highly desired
• Analytical mind, people-centric and exceptional communication skills (written & verbal)
• Experience delivering projects to the financial services industry
• Experience defining detailed project scope and requirements from business and technology objectives
• Having one or several Salesforce Certifications: Sales Cloud Consultant, Marketing Cloud Consultant, Financial Services Cloud Professional, etc.
• Possess an Agile mindset, focus on client centricity, consistent delivery of value, eliminating waste and continuous (relentless) improvement
• In-depth technical knowledge of the Salesforce platform to develop client and business solutions
• Experience in leading and directing all levels of project team members, including business and technology resources, in achieving project and program objectives

Top Perks and Benefits

• Generous vacation policy
• And more
• Training allowance and Ongoing Learning opportunities
• Remote Work support
• Competitive Salary
• A supportive work environment
• Enhanced Personal and Family Benefits Plan (Enhanced Health, Dental, Life and Travel)

EEO Statment:

At Modes, we embrace a policy of equal employment opportunities, irrespective of race, color, religion, sex, national origin, age, disability, marital status, veteran status, sexual orientation, genetic information, or any other characteristics protected under relevant law. This policy is all-encompassing, touching on every phase of employment.

Our commitment to fairness extends from recruiting to employment, placement, promotion, transfer, demotion, workforce reduction, and termination. It is also reflected in our approach to compensation, training selection, facilities access, and participation in all company-sponsored activities.

We will follow the laws that provide for bona fide occupational qualifications, business necessity, or age limitations, applying them appropriately. Modes is proud to foster an inclusive, diverse, and equitable environment where everyone is treated with dignity and respect.