Return Agent- Calgary Airport

Description

Get on the fast track to a more rewarding career with National Car Rental and Alamo Rent A Car - teams that are committed to quality, innovation, customer satisfaction and employee development.

We are a multibillion-dollar industry leader that is rapidly expanding and growing. At National and Alamo, exciting careers and opportunities are made possible, because how far you go is really up to you. It's a fast-paced, people oriented business that offers incredible earning potential and performance-based promotions.

Our philosophy is to take care of our customers and employees first. We know if we do this, success will follow - for both our company and our employees.

National Car Rental (Canada) Inc. has an exciting opportunity for a Return Agent. The Return Agent provides superior, friendly, and efficient service during all aspects of the rental car process, assisting all customers with the rental return process. Provides professional, knowledgeable and courteous service while accurately completing all transactions. Performs all responsibilities with a focus on the needs of our customers and in accordance with our Quality Standards.

Opening available at the following branch location:

• 2000 AIRPORT RD NE CALGARY, AB T2E 6W5

This is a temporary full time position that pays $17.25 / hour

Schedule

• Sunday-Thursday: 2:30pm-11:00pm

Responsibilties

• Perform other customer service related duties in addition to those listed, to ensure our service exceeds the expectation of the customer.
• Inspect vehicles upon rental return; neatly and accurately document information (mileage, fuel level, damages).
• Positively represent the Company to all vendors and the general public.
• Assist other employees in keeping lot organized for ease of access and traffic flow.
• Keeps work area clean and orderly. Responsible for maintaining a safe and clean work environment. Immediately reports any unsafe or hazardous conditions to the lead agent and/or manager.
• Advise and review rental charges, and provide an accurate receipt to the customer.
• Assist all customers with the rental return process.
• Ensures the security of company assets.
• Effectively resolve all customer service issues.

Qualifications

• Must be able to work Sunday-Thursday: 2:30pm-11:00pm
• Must be authorized to work in Canada and not require work authorization sponsorship by our company for this position now or in the future.
• Minimum High School Diploma or G.E.D. required.
• Must be at least 18 years of age.
• Must have a current and valid Class 5 driver's license with no more than 2 moving violations and/or at-fault accidents within the past 3 years. No drug or alcohol related convictions on driving record within the past 5 years (DUI/DWI).
• Must be proficient in English, written and verbal comprehension.
• Minimum 1 year experience in a customer service role.