Region Director, Africa Jobs

Overview

Butterfield & Robinson’s continued success as a world-class travel company depends on engaging the most talented team of trip planning experts to conceive and plan a portfolio of world-class trip itineraries. B&R’s Region Directors conceive and plan a portfolio of trip itineraries, and act as the sales and planning expert for their assigned region(s). As an expert for our trips in Africa, you appreciate the wildlife adventure, beautiful landscapes, and charisma, and combine your deep knowledge of trip design, sales, and operations with an immense passion for regional immersion to create incredible travel experience. As a Region Expert, you pull it all together, adding a generous sprinkle of insider knowledge, awesome local contacts, and a touch of magic, for tailored travel experiences that fit like a glove.

Responsibilities

• Grow incremental and new bookings on B&R’s scheduled trips, while always providing our travellers with the highest level of service;
• Other ad hoc trip planning, marketing, and sales services.
• Maximize revenue potential in the assigned region(s) through the design and sales of unique trips that consistently meet B&R’s standards of excellence;
• Respond to traveller inquiries in a timely matter and provide the highest levels of customer experience throughout all traveller interactions;
• Plan all logistics related to the trips, creating and ensuring the accuracy of relevant traveller-oriented written materials; provide your expertise, judgment, and advice to make any trip-related operational decisions;
• Assess and report on risks and the quality of all activities, events and related vendors;
• Engage with B&R’s administrative practices as required; and
• Be available for collaboration with B&R team of experts in all departments as required, and act as point of contact to provide information regarding your region to all B&R team members as required;
• Uphold trip planning and operational standards to the highest level; responding proactively to trip performance issues;
• Manage relevant written materials and operational documents that are required to support to your colleagues throughout the season;
• Support B&R’s Marketing and Sales teams in promoting the growth of the assigned region(s);

Skills and Abilities

• Ability to build cross-departmental cooperation and consensus;
• Excellent English communication skills, both written and verbal, and a confident presenter
• Strong skills in negotiation and diplomacy;
• Analytical and financial management skills;
• Excellent problem-solving, and the ability to produce high-quality work with minimal supervision;
• Solid managerial and team building aptitude with ability to motivate others; and
• Relationship-building with strong interpersonal skills;

Experience and Qualifications:

• Deep knowledge of the African travel market, with experience planning and overseeing the execution of unique travel experiences;
• Experience in the luxury travel industry, specifically sales, trip planning and execution;
• Highly motivated and entrepreneurial spirit;
• Experience collaborating and negotiating with local suppliers and partners.

Please apply by email, including a cover letter and resume, to:

Robin Wark - Director, Human Resources

Email:[email protected] Bond Street, Ste. 300, Toronto, ONM5B 1X3Canada