Vice President - Customer Service - Utility Industry

Title: VP Customer Care

Location: Ontario

Your new Role:

We are seeking a Vice President, Customer Care to be responsible for the strategic direction and day-to-day operations for the customer care team. Responsibilities will include oversight to customer care management systems to forecast, plan, execute and report on Contact Centre, Billing, Collections, Accounts Receivable, Meter Operations, Meter Data Management, Customer Connections and Large Customer and Key Accounts.

What you need to Succeed?

• Experience in collaborating with key internal and external stakeholders, including vendors to align customer care strategies and solutions with business strategy.
• The incumbent will evaluate and advise on the interdependencies between customer care operations and organizational plans and guide the development and governance of customer care standards and technology systems
• Experience by delivering a digital enablement of customer interactions, seamless meter to cash process, updating customer billing technology and other customer service processes in a cost-effective and unified manner
• Lot of modernization and idea of modernization of customer care
• Customer care up to speed with the market: Using AI
• Experience in using AI to manage customer care data
• Must have: utility background, meter-to-cash/AR experience

What You’ll get in Return

The client is offering an opportunity to work with a nation-wide leader offering a competitive salary and a challenging work environment.

Interested?

If you’re available and interested in this role, please reply to this email as soon as you can attaching your updated resume and salary expectation.