Quality Service Analyst (Permanent) - North Vancouver - 2023.049

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If you are looking for an opportunity to contribute your experience, knowledge and passion in a meaningful way, CLBC is the place for you!

Community Living British Columbia (CLBC) is a Crown corporation responsible for arranging supports and services for adults with developmental disabilities and their families. CLBC staff strive to advance the vision of Communities of belonging, lives with connection. More than just a job, CLBC is about compassion, commitment, contribution, collaboration and community.

The Role

As a Quality Service Analyst at CLBC, you are responsible for representing CLBC as the primary point of contact for service providers.

Accountabilities Include

• Negotiating contract costing details and advising on requirements for corrective action in contracted service delivery
• Identifying opportunities for agency service reorganization and assisting with the implementation
• Ensuring service collaboration and developing cost-sharing agreements
• Ensuring that individuals and their families receive information about individual resource allocation decisions
• Recruiting and developing new service relationships
• Consulting with Facilitators about support requests and needs, service availability and resource suitability for the individuals we serve to assess a variety of issues
• Working with the Facilitator in assisting individuals and their families who are experiencing a crisis
• Providing information to assist in the investigation of licensed residential resources

Key Duties Include

• Providing feedback on corrective action requirements to improve/ address service deficiencies
• Receiving monitoring reports from service providers and individuals, families and friends:
• Developing service contracts or agreements and negotiating the costing details and quantities
• Conducting on-site reviews (homes, staffed residential facilities, programs, etc.) and investigating competency issues
• Receiving financial reports and reviewing details to ensure delivery of agreed-upon services for approved funding supports
• Liaising with key staff regarding current funding limitations or delays and participating as a team member in local budget management
• Reviewing to ensure plan objectives have been met; identifying potential issues and concerns

Qualifications

• Experience working in the social services sector in areas such as resource development or contract management
• Preference will be given to candidates with a Bachelor's degree in Business, Social Work, or a related discipline
• An equivalent combination of relevant education/experience may be considered

Possession of a Class 5 driver's license and a clean driver's abstract are required. Transportation arrangements must meet the operational requirements of CLBC. Use of own vehicle on expenses.

Benefits: You will receive a comprehensive benefits package:

• Generous vacation plus additional personal days Paid maternity/parental/adoption leave
• Access to government discounts to travel, cell phones, and more!
• Professional development funds and resources to encourage continuous learning and skill development
• Employer-paid extended health and dental plan
• Wellness supports, including an Employee and Family Assistance Program
• Life insurance, paid sick days, and, if needed, long-term disability
• A BC Public Service Pension plan with employer contributions

Location: Utilizing a hybrid working model, this position combines on-site in office work with work from home flexibility.

Additional Info

This position is posted to fill a vacancy on the Local 3 team

Term/Status: Regular, Full-time

Classification/Salary: Social Program Officer (Growth to R24) / Position starts at $59,288 to $66,557 annually

The health and safety of our team and communities is paramount to CLBC. Accordingly, we require anyone joining our team to provide proof of full COVID-19 vaccination.

Closing date: Open until position filled

Apply now! Submit a resume and cover letter through our online application system to the attention of Jaimie Willows. Resumes received by email will not be considered.

Successful applicants are subject to a Criminal Record Check (Criminal Records Review Act).

Note: An eligibility list for internal candidates may be established. This list is shared with the Labour Management Committee.

Community Living BC is an equal opportunity employer.

Community Living BC https://communitylivingbc.prevueaps.ca