Quality Assurance Supervisor, 2Nd Shift

Who We Are:
With over 11,000 employees at over 40 facilities across US, Canada & Europe, Hearthside Food Solutions is one of the fastest growing food companies and the industry’s largest contract manufacturer. Our secret to success? Our people. We know an investment in our people is an investment in our company. We strive to understand our team members and support them however we can. By empowering employees through skill development and career advancement opportunities, we emphasize a culture of continuous improvement – both for the business and our people. We want team members that will support us in owning safety together – speaking up when they see a problem. When we focus on our people and safety, it ensures we all are driving better performance as well as on time delivery to our customers!
The Quality Assurance Supervisor will be working in our Kitchener, ON wire cut cookie plant that produces 17 million cookies per week! This state of the art facility operates with 4 highly automated production lines and possess a strong team oriented culture. Kitchener-Waterloo is an ideal place to live and work, with a harmonious balance of green space and vibrant downtown activity. And with modern architecture and excellent amenities, it's the perfect community to raise a family, retire in comfort, pursue your education, or find your dream job as a young professional.
Job Scope: Responsible for leading and representing Quality on the plant floor and provide direction to maintain the Quality Assurance systems in place. Aids in managing facility internal audits, compliance to GFSI-customer-regulatory requirements, coaching-teaching-mentoring QA staff, and supporting continuous improvement activities in the plant. Position works 2nd shift hours.
Core accountabilities:

• Investigate consumer complaints and monitor corrective action effectiveness
• Support QA Manager and commercialization teams in integrating customer and compliance requirements into internal specifications
• Perform other duties as assigned
• Oversee Document & Record Control programs as they pertain to FSQA
• Execute and lead RCA-CAPAs in accordance with corporate and site policies
• May serve as primary Quality liaison on test, proof of concept, and initial production runs
• Coach-Teach-Mentor QA Staff to help build contingency plan bench strength
• Participate and at times lead the audits with companies, agencies and auditors for the site team
• Maintain and monitor the Quality Notification (QN) or similar supplier incident system to close out
• Assists in annual training, curriculum development & record keeping
• Ensure preparation and compliance of all Quality Systems material and information often utilized in audits
• May be required to maintain staffing schedules and provide feedback for QA Staff performance reviews
• Duties may include, but are not limited to the following:
• Advise commercialization and production teams on process specifications, process capabilities, and customer requirements to include recipe and sensory
• Aids in creation and maintaining of Food Safety Plan documentations
• Aid in management of commercialization projects from a quality perspective to assure specifications are met
• Coordinate QA and Production training related to FSQA requirements and initiatives
• Aids in investigation and responses to customer complaints
• Participate in sensory and/or product evaluation tests as required by site
• May serve as primary resource to track action items developed via test runs through closure
• Be able to perform Mock Recall / Trace exercises as required
• Lead GFSI initiatives and serve as back up the QA/Sr.QA Manager for all things Food Safety & Quality
• Off-shift training, performance verification, and plant-based meeting participation
• Perform & maintain risk assessments for new materials coming into the facility
• Aid in monitoring Sanitation activities including, but not limited to verification of MSS, PEM and non-PEM swabbing, and Pre-Operational inspection
• Generate-Review-Close Incident Reports as related to FSQA
• Actively participate in the Hearthside Production System activities (Drumbeat, Weekly KPI, Tiered Auditing, etc.)

Required Competencies & Knowledge:
Knowledge of:

• Knowledge and experience with SAP preferred
• Basic RCA and CAPA tools
• GFSI certification a plus
• PCQI or HACCP Training Certificate

Skilled in:

• Internal Auditing
• Influencing Quality Culture behaviors
• Procedure/Standard Work generation

Ability to:

• Investigate complaints and incidents with minimal oversight
• Influence Quality Culture behaviors
• MS Office Suite, SAP is a plus
• Manage multiple projects at a time
• Work collaboratively with all departments
• Must be accurate and detail-oriented
• Proficiency in:
• Ability to work with minimal supervision and at times independently
• High school level math
• Recognize food safety & quality gaps and provide a plan to address
• Communicate effectively both verbally and in writing

Work Environment:

• Frequent production environment exposure which includes noise, dust, heat, cold, moving machinery, fork lifts, and slippery floors
• Handle daily employee issues
• Ability to work in hot or cold temperatures dependent upon site (Bakery vs Fresh)
• Communicate in English both written and verbal

Minimum Qualifications:

• Two or more years of related work experience, including experience supervising and leading a Quality and food safety staff in a related food manufacturing environment (i.e. baked bar, granola manufacture, bread, cold form bar, cookies, crackers, sandwich assembly, kit assembly, etc.).
• SQF or BRC knowledge and a certification is a plus.
• Two-year college degree in science or related field required. Four-year college degree preferred. (Exceptions approved by Platform Quality Director)
• Proficient in MS Office applications such as Word, Excel and PowerPoint

Safety & Environmental:
Employee shall follow factory safety & environmental objectives and targets; follow the plant safety rules, report incidents and near misses immediately, maintain compliance with regulations, and take personal ownership of the Safety in their area -- to include the safety of visitors and contractors. The employee will also act to reduce negative environmental impacts by conserving paper, electricity, water and will also recycle all appropriate materials (paper, plastic, food, etc.).
We are an equal opportunity employer.
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