(Ptl Canada) Rental Representative - Part-Time

Position Summary

At Penske a Rental Representative, part time, will provide service by assisting, in person or on the phone, our internal and external customers and will support the needs of branch and rental department. This position demands a confident individual with customer service orientation, strong interpersonal and telephone skills, who will provide front line contact with prospects, manage a large fleet of vehicles, match vehicle demand with availability, coordinate all aspects of customers’ accounts and ensure complete customer satisfaction in a fast paced environment.

Regardless of experience or college degree, this position will give you the business experience you need to excel. We offer a structured training program, which will enable you to apply your educational training and skills to real world situations.

This is a great opportunity for you to develop skills while earning additional income. This position is addressed to people who would like to start their career in customer service as well. Our best part-time rental representatives have the opportunity to join our full-time Sales / Management Trainee program.

Schedule: Day Shift

Part Time - 20 hrs/week

Major Responsibilities

• Compute charges for merchandise or services and receive payments
• Valid Driver’s License required
• 6+ months of sales and customer service experience required
• High school diploma required
• Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken
• Determine charges for services requested, collect deposits or payments, or arrange for billing
• Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, and adjusting bills
• 6+ months of inside sales experience preferred
• Some college or bachelor's degree preferred
• Intermediate proficiency in the use of a computer, including Microsoft Word, Excel and Outlook required
• Inspect and adjust rental items to meet the customer’s needs
• Keep records of transactions and of the number of customers entering an establishment
• Confer with customers by telephone or in person in order to provide information about products and services, to take orders or cancel accounts, or to obtain details of complaints
• Contact customers to respond to inquiries or to notify them of claim investigation results and any planned adjustments
• Regular, predictable, full attendance is an essential function of the job
• Prepare merchandise for display, or for purchase or rental
• Explain rental fees, policies and procedures
• Prepare rental forms, obtaining customer signature and other information, such as required licenses
• Ability to work independently, customer service skills, organizational skills, and a positive attitude are required
• Other projects and tasks as assigned by supervisor
• Willingness to travel as necessary, work the required schedule, work at the specific location required, complete a Penske employment application, submit to a reference verification (to include past employment and education) are required
• Willingness to work the required schedule including some weekends is essential
• Recommend and provide advice on a wide variety of products and services

Penske is committed to the principle of equity in employment.

About Penske Truck Leasing

Penske Truck Leasing Co., L.P., headquartered in Reading, Pennsylvania, is a partnership of Penske Corporation, Penske Automotive Group and Mitsui & Co., Ltd. A leading global transportation services provider, Penske operates a premier fleet of vehicles and serves its customers from locations in North America, South America, Europe, Australia, and Asia. Penske’s product lines include full-service truck leasing, contract maintenance, commercial and consumer truck rentals, used truck sales, transportation and warehousing management and supply chain management solutions. Visit www.GoPenske.com to learn more.

Work Locations

2145 Rue Michelin

Primary Location

Canada-Quebec-Laval

Job

Sales/Customer Service

Penske Oracle Job (US %26 CA only do not edit)

PTL.Rental Representative