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Medical Secretary - Part-Time
Company | LMC Healthcare |
Address | Montreal, Quebec, Canada |
Employment type | PART_TIME |
Salary | |
Category | Internet Publishing |
Expires | 2023-09-21 |
Posted at | 8 months ago |
LMC Healthcare (LMC) is Canada’s largest specialist care provider in diabetes & endocrinology. We’re transforming diabetes care by making it more accessible, comprehensive and patient-centric than ever before. LMC has 12 multi-disciplinary centers of excellence and 22 clinical research sites located in 3 provinces (Ontario, Alberta, and Quebec). Our 60+ Endocrinologists, many of whom are nationally renowned for their areas of expertise, are supported by an interdisciplinary team of highly qualified Medical Office Administrators, Medical Assistants, Registered Nurses, Registered Dietitians, Physician Assistants, Pharmacists, Optometrists, Opticians, Optical Assistants, Chiropodists and Clinical Research Professionals.
- Adhere to LMC’s Administrative Policy Manual and Care Promise
- Checking in patients (reception/registration) and checking out patients (scheduling follow ups)
- Coverage for other administrators as required
- Responding to all telephone inquires and retrieving and returning messages
- Liaising with medical laboratories/physician offices for appropriate patient documentation
- Respond to all patient inquiries by email
- Co-ordinate patient visits along their care path, especially across LMC’s multidisciplinary services: Chiropody, DEP, Optometry, Pharmacy and Research
- Handle all external referrals to other specialists, diagnostic bookings and other tests for all providers.
- Management of all patient appointments appropriately and providers schedules as per our SOP
- Handling incoming and outgoing mail, faxes and shipments (site specific)
- Completing all daily tasks such as
- Other administrative duties as assigned
- Complete third-party forms & letters when required
- Process patients accounts receivable and payable (credit card, debit, cheque & cash payments) when required
- Providers tasks and assignments
- Ordering office and medical supplies, when required
- Sound knowledge of medical terminology
- Good interpersonal and customer service skills with the goal of helping patients access services to improve their health.
- Post-secondary education in a Certified Medical Office Administration Program or similar experience working in medical office environment is considered an asset
- Bilingual communication skills (English/French; oral/written), required
- Compléter des formulaires et lettres, au besoin
- Compléter les tâches quotidiennes, par exemple :
- Gestion du courrier entrant/sortant, les expéditions entrants/sortants (services de messagerie, etc.) et les faxes
- Tâches et demandes des professionnels de la santé
- Commande des fournitures de bureau et médicaux, au besoin
- Répondre à toutes les demandes par courriels des patients
- Répondre au téléphone (multilignes), gestion et suivi des messages sur la boite vocale de réception
- Accepter les paiements (carte de crédit, débit et comptant), au besoin
- S’en occuper de tous les références externes aux autres spécialistes, l’imagerie et autres tests pour tous les professionnels de la santé
- Gestion des visites de nos patients à travers leurs parcours de soins, surtout à travers l’équipe multidisciplinaire de LMC : podiatrie, éducation en diabètes, optométrie, pharmacie et la recherche
- Enregistrer les patients et faire le suivi au moment de leur départ
- Gestion des rendez-vous des patients et des horaires des médecins tel que décrit dans nos procédures d’utilisation normalisées
- Liaison avec les laboratoires médicales et bureaux de médecins pour gérer la documentation de nos patients
- Couverture pour autres administrateurs(ices), au besoin
- Confirmer les rendez-vous par téléphone à chaque jour
- Adhérer aux politiques administratives de LMC et notre promesse de soins
- Autres demandes administratives quand demander
- Bilinguisme (anglais/français; oral/écrit)
- Bonnes connaissances de la terminologie médicale
- L’entregent et aptitude de communication avec le défi d’aider les patients à accéder les services pour améliorer leur santé
- DEC en Administration ou équivalent ou expérience en secrétariat est considérée comme un atout
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