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Program Strategy Manager Jobs
Company | impact.com |
Address | Canada |
Employment type | FULL_TIME |
Salary | |
Category | Software Development |
Expires | 2023-08-11 |
Posted at | 10 months ago |
Role Title: Program Strategy Manager
- Take responsibility for delivering and communicating ROI for your clients, influencing lifetime value through high product adoption, client satisfaction, and overall NPS scores
- Provide a ‘best in class’ client experience through all phases of the client lifecycle, from implementation to annual renewals
- Build and foster partnership style relationships with our clients business leaders and marketing leads that are responsible for their program
- Own the lifetime relationships with our biggest clients
- Analyze successful client programs to develop and update our best practices
- Develop and implement processes and programs to increase usage of the platform while collaborating closely with cross-functional team members to drive frictionless renewals, upsell and expansion opportunities
- Identify and nurture growth of our platform’s value within our client base
- Collaborate internally to be the voice of the client across other departments such as sales, product, marketing and operations
- Provide guidance in best practices and improvements, to our clients and to other members of the Customer Success team
- Understand your client's performance KPIs, anticipate their next steps, and provide them with guidance towards their desired outcome, continuously identifying individual optimization potential and develop concepts for implementation
- Participate in the onboarding of clients as their relationship manager and point person on marketing and program strategies that will lead to a successful program launch
- Proven ability to be an assertive problem-solver and proactive relationship manager who can respond quickly to customer needs, anticipate issues, and resolve these in advance where possible
- Negotiation talents through experience or schooling is beneficial to the role
- Ability to articulate Marketing concepts, value propositions, ROI, and recommendations clearly and compellingly to customers
- High level of resilience and a positive attitude when faced with adversity
- Experience in creating successful Advocacy or Customer Marketing programs such as Referral, Loyalty, and others that promote growth through your client base
- Entrepreneurial drive and comfort working in ambiguous, quickly-changing environments
- A proven drive to build long lasting business relationships
- Excellent verbal and written communication with an emphasis on empathy and solution-oriented responses
- Solid understanding of Customer Marketing and Advocacy programs, product led growth
- Bachelor's/College Degree in Business, Marketing, Information Technology, Engineering, or equivalent working experience
- Previous experience within a SaaS Customer Success team -MarTech and/or Advocacy space is an asset
- An established company with a cool, high-velocity work ethos, where each person can make a difference!
- Unlimited responsible PTO
- Free Affiliate & Partnerships Industry Fundamentals Certification by PXA.
- Flexible work hours
- Medical, Dental and Vision insurance
- Parental Leave
- An employee-led culture team that plans inclusive events- meaning time together and other events to celebrate our many successes!
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