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Company | Spotify |
Address | Canada |
Employment type | FULL_TIME |
Salary | |
Category | Musicians |
Expires | 2023-06-23 |
Posted at | 11 months ago |
Delivering the best Spotify experience possible. To as many people as possible. In as many moments as possible. That’s what the Experience team is all about. We use our deep understanding of consumer expectations to enrich the lives of millions of our users all over the world, bringing the music and audio they love to the devices, apps and platforms they use every day. Know what our users want? Join us and help Spotify give it to them.
- Assess and understand the impact of implementing new operational processes.
- Collaborate closely with our support teams and their agents to drive operational excellence.
- Process different types of high-volume incoming infringement claims efficiently, including management of take-down processes.
- Support training teams in implementing new workflows.
- Troubleshoot infringement-related issues and advance accordingly.
- Continuously improve processes, tools, and documentation regarding the handling of infringement claims.
- Work cross-functionally with a range of teams at Spotify including our Artist & Label teams, PR, Legal, and R&D.
- Communicate complex technical problems and solutions to non-technical internal and external partners in an understandable way.
- Support various Legal and Licensing teams with case research and information gathering.
- Liaise with our rights holders, claimants, content providers, and internal teams.
- Years of experience in the music and/or podcast industry.
- Adaptable and quick to learn in a changing environment.
- Follows workflows diligently while remaining flexible in challenging situations.
- Proficient in analyzing complex data and using SQL/BigQuery.
- Motivated to continuously improve work methods.
- Resilient and efficient under stress and tight deadlines.
- Deep understanding of music, podcasts, copyright, and technology.
- Strong multitasking, time-management, and organizational abilities.
- Able to meet deadlines and complete tasks efficiently.
- Diligent and focused on scalable solutions.
- Excellent communication and leadership skills.
- Skilled in providing concise summaries for stakeholders.
- Comfortable with asynchronous workflows.
- Proficient in English.
- Prefer an office to work from instead? Not a problem! We have plenty of options for your working preferences. Find more information about our Work From Anywhere options here
- Working hours? We operate within the Eastern Standard Time zone for collaboration and ask that all be located in that time zone.
- Where in the world? For this role, it can be within the Americas region in which we have a work location and is within working hours.
- We are a distributed workforce enabling our band members to find a work mode that is best for them!
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