Office Support Specialist Jobs

Classification Summary

Winona County Community Services is hiring a full time Office Support Specialist. The position starts at $19.87/hour (DOQ) with advancement up to $26.10/hour.

Winona County Job Summary

This position assists internal employees in an office setting, as well as the public with a variety of services at the main reception counter in the County Office building. Ideal candidates thrive in an ever-changing environment, possess excellent communication skills, and enjoy working with individuals from diverse backgrounds. With plenty of learning opportunities and a variety of job duties, this position works closely with others in a team atmosphere.

THE APPLICATION PROCESS HAS CHANGED FOR THIS CLASSIFICATION (SEE EXAM PROCESS BELOW).

Examples of Duties

• Responds orally and in writing to general inquiries based on knowledge of previous situations and knowledge of agency programs, policies and procedures.
• Sorts and distributes incoming mail and collects and prepares outgoing mail.
• Maintains adequate inventory of office supplies and forms required for agency operation.
• Responds to requests for information or questions from other employees by personal contact, phone or e-mail.
• Enters information into and retrieves information from data bases.
• Asks questions to determine clients' needs and directs the clients to the appropriate staff member.
• Provides clients with information on other community resources.
• Codes, records, matches, posts, tallies, verifies and/or corrects data in order to maintain accurate records and mailing lists.
• Assists in the training of new office support staff.
• Types and edits materials using knowledge of procedures to determine the correct format, and questions the author if something is missing or incorrect.
• Types and/or prepares special reports using knowledge of specialized software programs. Assembles and sends application materials, attachments and other forms based on knowledge of standard agency procedures.
• Maintains administrative or fiscal data and assists in preparing reports.
• (these are illustrative examples only-a position may not include all the work examples given, nor does the list include all that may be assigned.)
• Assists clients in the proper completion of program forms.
• Composes form letters or other routine correspondence.

Minimum Qualifications

Winona County Minimum Qualifications

Any combination of education and experience equivalent to graduation from high school and three years of increasingly responsible general clerical experience.

Examination Process

In order to be considered for this job, you must take and pass an examination, which is offered online. The examination consists of five (5) sections measuring Numeric Filing, Proofreading, Reading Comprehension, Spelling (requires sound audio capabilities on your computer), and Basic Math Skills. After your Merit System application has been submitted, you will be sent an e mail with a unique link to access the examination sections. Set aside enough time to take this examination in it's entirety (in one sitting). If you get out of a section before completing it - it will score the unanswered questions as "0s" zeros and you will not be given credit.