Office Assistant I Jobs

Studying abroad is an incredible — and sometimes daunting — experience. SAIT’s International Centre is focused on attracting international students to study at SAIT, assisting with their transition to the institute and life in Canada and supporting them while they study here. If you have a passion for guiding students to new opportunities, and have experience supporting and mentoring international, we want to meet you.

The Opportunity

The incumbent is responsible for a range of administrative tasks, such as (but not limited to) greeting (face-to-face and virtually) international learners and visitors to the Centre, managing IC email inboxes and triaging where appropriate. The incumbent also provides general office support with various clerical activities and related tasks, including external partnership assistance-related tasks.

The incumbent is expected to have excellent organizational skills, outstanding verbal and written abilities, exceptional interpersonal skills, and cross-cultural awareness. This position requires the ability to function in a team environment while having a high degree of self-direction.

The International Centre Office Assistant will act as a reference point, providing students, their families and high school counselors with support, guidance, information, and impartial advice from the student's perspective. The post holder will work collaboratively with the Centre on various initiatives involving current and prospective students.

Note: This is a contract position of 6 months with the possibility of up to two (2) extensions.

The Role

Administrative & Information Management

• Enter application information, credit information, agent information in Maximizer
• Support with IC EOS Newsletter, website updates, and email template organization
• Respond to enquiries from current and potential learners in person, by email or phone and triage responsibility to the appropriate International staff when required. This requires the incumbent to maintain an in-depth, up-to-date understanding of SAIT programs
• Support with refund escalation emails
• Enter FOIP forms into Banner and save in appropriate location – Maximizer for agented students (for commission purposes) and file in O Drive for personal FOIP forms
• Supports with Fresh Desk triaging and responding to basic/common inquiries

International Marketing

• Supports IC with social media strategy through competitive research, platform determination, messaging, and audience identification
• Support with marketing strategies that are proactive and/or responsive to international environments
• Support the IC with promotion and advertising (Create and design digital, print and broadcast advertising)
• Analyze and recommend appropriate forms of advertising

Recruitment and Student Support

• Communicates general information pertaining to SAITs programs, services, enrolment policies and procedures in an accurate, timely, and honest manner from a student lens
• Travel to event venues when needed
• Works closely with staff in the Centre and delivers high-quality services and programs to support international student success and participation in all aspects of SAIT and Canadian life.
• Works closely and collaborates with the Student Support and Recruitment teams.
• Participate in webinars and in-person sessions involving current and prospective students
• Engages prospective students, parents and high school counsellors (via email, social media, webinar etc.) to inform and influence from a student perspective
• Support in International Centre’s initiatives such as the Airport Welcome Program
• Support engagement activities through marketing, event assistance (pre, during and post event), content creation, and other support where needed

Qualifications

• This position requires a clear understanding of the international student experience as well as a demonstrated knowledge of the organizational structure of the SAIT with regards to academic programs, admission requirements and campus supports
• Strong written and oral communication skills
• Demonstrated ability to establish and maintain cooperative working relationships with staff, colleagues, school administrators
• Ability to build community through engagement activities
• Demonstrated ability to work in a fast-paced, high pressure, team-based environment with competing priorities and quick deadlines
• Ability to work independently with minimal supervision
• Current SAIT International Student or alumni preferred
• Demonstrated ability to work and communicate with diverse groups of people
• Willing to work evenings and weekends as required
• Ability to speak Mandarin, Portuguese, Korean, Vietnamese or Spanish is an asset
• Demonstrated knowledge of the organizational structure of the SAIT with regards to academic programs, admission requirements, and campus supports is considered an asset

Job Classification: Office Assistant I

# of positions: 3

Hourly Rate: $18.10/hr

Posting End Date: June 28th, 2023

About SAIT

SAIT is a global leader in applied education. Named one of Alberta’s Top Employers, we offer the chance to work with a purpose — preparing the next generation of industry leaders, entrepreneurs, advocates and explorers.

Building on our 100+ year history, we’re looking for innovative, bold and collaborative employees who embrace change and deliver world-class customer experiences. Your future starts now at SAIT.

Equity, diversity and inclusion (EDI) is essential to achieving SAIT’s vision to be a global leader in applied education. We encourage applications from women, Indigenous people, racialized people, people with disabilities, people from gender and sexually diverse communities, and/or people with intersectional identities. Learn more about EDI at SAIT.

At SAIT, we understand that experience comes in many forms. We’re dedicated to adding diverse perspectives to SAIT - so if your experience is close to what we’re looking for, please consider applying.

SAIT is committed to supporting persons with disabilities throughout the recruitment process. We will work with applicants to provide accommodations upon request to the Talent Advisor.

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