Marketing Analyst Jobs

Posting End Date
June 30, 2023
Employee Type
Regular-Full time
Union/Non
This is a non-union position
If you want to join a fun and dynamic team committed to reducing greenhouse gas emissions from Ontario homes, we'd love to hear from you!
We are looking for a detail oriented, highly organized Analyst to help support our team's DSM programs. Amongst your responsibilities will be coding and reconciling invoices, resolving vendor issues and customer concerns, contract management and ensuring sponsorship deliverables are tracked and met.
Come work for an innovative, inclusive employer focused on energy conservation. We offer opportunities for growth, a competitive benefits and pension plan, and generous time off.
What You Will Do

• Central point of contact for Residential customer concerns and their resolution; working in collaboration with the Office of the Ombudsman and Customer Care as required; increasing customer satisfaction ratings.
• Analyze customer and market segment data and trends to identify key areas of focus for program growth. Interpret data analysis and present findings in an organized, logical and easy to understand format
• Utilize the customer relationship management (CRM) software for project input, analysis, tracking, and reporting workload management
• Assist program design which includes supporting annual planning, monitoring results and key performance indicators and support for Program Advisors as required
• Execution of sponsorship deliverables fulfilling deadlines and legal contract commitments supporting the program delivery in collaboration with external partners
• Coding, tracking, invoice resolution and reconciliation to the general ledger and balancing the program budgets for multiple programs with high volumes
• Execution of various contract types allowing the team to deliver programs to the market
• Data analysis and composition of high-level summaries to inform program eligibility and future direction and strategies

Who You Are
You will have the following:

• University degree in Business, Marketing, Finance or related program and limited previous experience OR a senior level administrator with 5+ years of experience
• Outstanding relationship management and communication skills
• Experience in delivering customer satisfaction and issue resolution
• Knowledge of Guardian, Markview, Oracle, SAP would be an asset.
• Experience in invoice, budget, and contract management
• Attention to detail with ability to balance multiple priorities
• Digital literacy including Ms Office (Excel, word, and PowerPoint etc)

Working Conditions
This position typically operates in an office work environment with occasional travel.
Flex Work
Enbridge provides competitive workplace programs that differentiate us and offer flexibility to our team members. Enbridge’s FlexWork (Hybrid Work Model) offers eligible employees the opportunity to work variable daily schedules with a flexible start and end time, to opt for a compressed workweek schedule, and the option to work from home on Wednesdays and Fridays. Role requirements determine your eligibility for each option or combination of options. #topemployer
Diversity and inclusion are important to us. Enbridge is an Equal Opportunity and Affirmative Action Employer. We are committed to providing employment opportunities to all qualified individuals, without regard to age, race, color, national or ethnic origin, religion, sex, sexual orientation, gender identity or expression, marital status, family status, veteran status, Indigenous/Native American status, or disability. Applicants with disabilities can request accessible formats, communication supports, or other accessibility assistance by contacting [email protected].
Information For Applicants

• Applications can be submitted via our online recruiting system only.
• We appreciate your interest in working with us; however, only those applicants selected for interviews will be contacted.
• Final candidates for this position may be required to undergo a security screening, including a criminal records check.

To learn more about us, visit www.enbridge.com