Manager, Site Services Jobs

Fraser Health is responsible for the delivery of hospital and community-based health services from Burnaby to Fraser Canyon on the traditional, ancestral and unceded territories of the Coast Salish and Nlaka’pamux Nations, and is home to six Métis Chartered Communities.
Our team of nearly 45,000 staff, medical staff and volunteers is dedicated to serving our patients, families and communities to deliver on our vision: Better health, best in health care. Learn more .
Come work with us!
Fraser Health is proudly recognized as a BC Top Employer . Joining our team offers you opportunities to work in a rapidly growing organization with health professionals who are excellent in their respective fields, career growth and advancement, a competitive compensation package (including four weeks of vacation to start, comprehensive health benefits, and pension plan), and the rewarding opportunity to make a difference every single day in health care.
Effective October 26, 2021 all staff for all positions across health care in British Columbia are required to be fully vaccinated against COVID-19 (have received a full series of a World Health Organization “WHO” approved vaccine against infection by SARS-COV-2, or a combination of approved WHO vaccines). Please note this applies to all postings, and there are no exceptions.
Fraser Health values diversity in the work force and strives to maintain an environment of Respect, Caring and Trust. Fraser Health’s hiring practices aspire to ensure all individuals are treated in an inclusive, equitable, and culturally safe manner.
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Detailed Overview
Supporting the Vision, Values, Purpose and Commitments of Fraser Health including service delivery that is centered around patients/clients/residents and families:
The Manager, Site Services leads various administrative and operational activities including the management of assigned staff and resources. Represents site clinical operations, leads a variety of projects and initiatives, plans programs and services aimed at ensuring service consistency across the site and improving operations including those related to infection control, emergency management, quality improvement, patient-centered care and education.
Responsibilities

• Ensures the implementation of current human resource standards and procedures, including performance evaluation, education and orientation as well as compliance with applicable acts, regulations and collective agreements.
• Ensures the quality of site wide tools and resources to support EOC and Code management; reviews statistics, develops learnings; facilities updates to ensure continuity of quality responses. Coordinates and ensures site fan out lists are updated quarterly by programs, services and physician groups. Leads and coordinates drills related to Emergency Management Preparedness.
• Chairs and/or participates on committees; prepares status reports to update the Director.
• Provides leadership through the consultation, management and coordination of various administrative and operational activities for the site including those that impact infection control, quality improvement, patient-centered care, and education.
• Provides operational site leadership for Emergency Management and Preparedness issues, policies, and education across the site, ensuring consistency. Prepares agendas and co-chairs site emergency management committee meetings. Collaborates and partners with Fraser Health Emergency Management leads as appropriate.
• Oversees the planning, development and implementation of site education, general orientation and awareness promotion programs in support of the hospital campus.
• Develops and recommends long and short term fiscal planning including resource allocations for existing and new programs. Plans and manages annual capital and operation budgets for assigned areas; makes recommendations for budgetary adjustments.
• Develops and implements goals, objectives, policies and procedures for assigned services and initiatives; undertakes delegated responsibilities for, and represents the Director, Clinical Operations at various operational and site meetings such as Joint Occupational Safety & Health (JOSH); Emergency Management Committee (EMC), union management, patient care coordination, and site-wide committees.
• Coordinates the education of Emergency Operations Centre (EOC) model and disaster (code orange) plans for site leadership. Develops agendas, conducts presentations, and arranges for guest speakers to promote Emergency Management preparedness and awareness across the sites. Reviews statistics; promotes education and awareness of related online training.
• Leads employees and fosters a supportive, engaging, and innovative environment; promotes the provision of safe, quality patient-centred care. Recruits, selects, manages, and evaluates staff to ensure effective performance of duties; promotes, disciplines and initiates employee terminations.
• Participates in product evaluation, monitoring and selection of materials and equipment.
• Leads projects/initiatives and new program development through to implementation; develops project plans and incorporates change management approaches ensuring alignment with Fraser Health objectives. Develops communication strategies, monitors projects, provides progress reports, and takes corrective action to ensure project objectives are met. For sites under redevelopment, coordinates with the redevelopment clinical team to ensure clinical operations are maintained at the site and fosters site-wide responsiveness and readiness.

Qualifications
Education and Experience
Completion of an undergraduate degree in health, business, or related field, plus seven (7) years of recent related experience within a large and/or complex acute care setting, including two (2) years in a leadership role, or an equivalent combination of education, training and experience.
Competencies
Demonstrates the leadership practices of the Fraser Health Leadership Framework of Clear, Caring and Courageous and creates the conditions for people to succeed.
Professional/Technical Capabilities:

• Knowledge of budget planning and preparation principles, concepts and methods.
• Project management, process re-engineering and organizational skills.
• Knowledge of related system applications, tools and concepts.
• Knowledge of department management processes under collective agreements.
• Strong understanding of clinical health care practice, education, and program planning, development, implementation and evaluation.