Manager, Credit Jobs

Welcome to Gordon Food Service! We are excited that you are thinking about opportunities with us, and we have an amazing story to share. Here's a quick glance of who we are and the impact you could have on the food service industry. There's a seat at our table for you...

What We Offer

• Profit Sharing
• 125 year, family owned and operated company history
• Family culture
• FULL flex benefits program
• Company matching RRSP
• Medical, Dental, Prescription Drug, and EFAP Benefits after 30 days of employment
• Advancement opportunities

Position Summary

Manages the overall activities and staff of the credit and collection function(s) within (a) the Commercial / Non Commercial /Multi Unit Chain credit segments for Gordon Food Service (GFS). Provides consistent leadership, credit quality and decision making, process flow, and risk control. While promoting sales through a flexible and innovative approach to credit review. Minimizes the investment in receivables, thus ensuring accounts are collected as close to term, and protects the company against unwarranted bad debt losses.

This is a Hybrid schedule position with 3 days in the office and 2 days working from home.

Leadership Competencies

Living the Culture:

• Serves Others
• Exhibits Integrity and High Character
• Promotes a Diverse and Inclusive Workplace

Leading People

• Develops Individuals
• Communicates Effectively with all Groups of People
• Leads Change

Producing Results

• Plans, Organizes and Executes Work
• Builds High Performance Teams
• Manages Team and Individual Performance

Thinking and Decision Making

• Analyzes and Solves Problems
• Thinks Strategically
• Understands the Business

Essential Functions

• Negotiate and recommend payment plans / note arrangements within the level of position authority.
• Develops and implements collection strategies to drive results and reduce past due balances.
• Updates account records, prepares financial review for lines in excess of $50K or more. Obtain necessary security and additional financial data as appropriate.
• Provides input and prepares monthly account reviews for Allowance Reserve.
• Develop and mentor direct reports/analysts to ensure the highest level of performance and promotability.
• Review customer rebates for release or hold to escrow accounts on a monthly basis.
• Measure department performance with appropriate metrics.
• Make sound credit decisions based on in depth analysis and perform risk reviews and assign levels of exposure as authorized.
• Mentors, motivates, and develops staff and acts as a role model and resource to them.
• Assist with internal and external audit requests
• Interviews, hires, trains, and retains staff. Conducts performance monitoring of staff, initiating follow through with disciplinary action and termination in consultation with Human Resources when appropriate for the department.
• Performs other duties and special projects as assigned.
• Develops capital and operational budget for the department. Routinely monitors, manages and controls budget, analyzes variances and takes appropriate action and develops plans for productivity improvements.
• Maintain confidentiality and use utmost discretion with matters including but not limited to personal and or financial information in the duties of the position.
• Manages credit analyst and clerical staff including reviewing of and maintaining time and attendance records.
• Review with Regional / Senior sales leadership teams potential high risk situations.
• Adhere to and administer the GFS Credit Policies
• Monitor application procedures to ensure assignments meet established processes / standards.
• Work collaboratively with credit staff to ensure proper controls are maintained.
• Escalates key customer issues/concerns within divisional and home office senior leadership.

Knowledge / Skills / Abilities

• Excellent verbal and written communication skills to manage across functions at various levels.
• Effectively manage and work within a team.
• Possess strong credit / financial analytical skills and financial statement review experience
• Critical thinking and problem solving ability; synthesize findings from analysis to conclusions.
• Minimum Years of Experience: At least seven years previous credit and collection experience with five years previous supervisory experience or an equivalent combination of education, training, and experience.
• Strong facilitation and negotiation skills
• Ability to meet deadlines and manage expectations.
• Skilled in problem resolution and providing best practice solutions.
• Proficient in Microsoft Office, internet, web-based and job specific software applications.
• Knowledge of SAP, Business Analytics and AR Inquiry software applications preferred.
• Bachelor Degree in Finance, Accounting, Business or related field is required.

Equipment / Tools / Technology

• Microsoft Office products (Excel, Word, PowerPoint, Internet Explorer).
• Anaplan budgeting and reporting software.
• Telephone & voicemail.
• Networked printer/copier/facsimile machine.
• Google Apps (Chrome, Gmail, Calendar, Docs, Sheets, Slides, Drive, etc...).
• Desktop or laptop computer.
• SAP accounting software.
• Business Analytics, AR Inquiry, Onbase and Cust Acq software applications.

We thank all applicants for their interest, however only those selected for the next stage will be contacted. Gordon Food Service is an equal opportunity employer who strives to provide an inclusive work environment that involves everyone and embraces the diverse talent of its people. All qualified applicants and employees will receive consideration for employment, or in terms or conditions of employment, without regard to any enumerated or analogous grounds of discrimination, including race, religious beliefs, colour, gender, gender identity, gender expression, physical disability, mental disability, age, ancestry, place of origin, marital status, source of income, family status, sexual orientation or status as a qualified individual with disability.

If you require reasonable accommodation for any part of the application or hiring process due to a disability, please submit your request to [email protected] and use the words “Accommodation Request” in your subject line.