Manager Operations, Control Services And Credit

Description

Aviso Wealth:

At Aviso Wealth, we are dedicated to improving the financial well-being of Canadians. As a leading wealth management organization, we are committed to leadership, innovation, partnership, responsibility, and community. Working with talented and energetic professionals who exemplify our values every day, you will quickly notice that our people and dynamic ‘oneaviso’ culture sets us apart. If you are looking for interesting and challenging work, at a company committed to its people, find out more about what Aviso Wealth has to offer at www.aviso.ca.

The Opportunity:

We’re looking for a Manager, Operations – Control Services and Credit to join our Operations team.

Your role will be required to regularly perform essential duties on behalf of the company from your assigned Aviso office. Your role is considered medium flexibility, requiring you to work onsite 1-3 days per week at our office at 1111 West Georgia St, Vancouver, BC.

Reporting to the Director, Operations the Manager, Operations - Control Center and Credit is responsible for leading the Control Services and Credit teams within the Operations Department with a focus on achieving service level agreements for our Credit Union Partners. The Manager, Operations – Control Services and Credit will lead a team of professionals focused on finding efficiencies and system enhancements.

Who you are:

• Leadership – You lead your team and provide regular direction, guidance, coaching, and motivation, all while striving for peak performance. You assist them in overcoming obstacles through additional resources, removal of roadblocks, and providing the level of support required for their success. You delegate and deliver feedback based on the in-depth understanding of your individual team members
• Collaboration – You work collaboratively with others with the common goal of driving positive results. Making meaningful contributions to your team to achieve organizational goals is a priority. You proactively encourage collaboration, build trust and inclusion, and work to establish effective relationships both inside and outside of the organization
• Service – You consider both internal and external stakeholders and demonstrate intent of understanding and putting the clients’ needs first. You advocate service excellence and work to deliver solutions that meet the needs. You proactively develop strategic partnerships that allow Aviso Wealth to become a trusted advisor and partner
• Execution – You are committed to achieving your goals and to succeed. This includes focusing on “getting things done”, as well as recognizing and taking advantage of opportunities as they arise. You are consistently looking for ways to improve your personal best and see value in continuous improvement. You take accountability for your actions and learn from mistakes

What your day looks like:

• Responsible for service levels relating to processing and managing information in accordance with operations procedures, company policies and industry regulations
• Manage activities of Operations functions to ensure timely and accurate processing of transactions with prompt follow-up on any exceptions
• Coach staff to ensure they fully understand their responsibilities and their value to Aviso, maintaining employee engagement and motivating to improve performance
• Ensure staff members receive timely and appropriate training and development
• Assist with all internal and external audits and be involved with requirements related to Qualified Intermediaries (QI)
• Accountable for all operational bank and control account reconciliations for all Business lines
• Set a positive leadership culture through gaining respect of staff, peers and stakeholders
• Distribute carrying broker daily/monthly reports to end users and backup according to departmental policy
• Proactively provide communications between our internal and external partners and maintain service levels and problem resolution at the highest level
• Maintain our book of record system providing the storage of documentation, through Laserfiche and imaging/templating records for CSI and CD business lines

Requirements

Your experience and skills:

• Keen business acumen, business judgement and problem-solving skills in order to serve as a trusted advisor
• Proven decision-making, prioritizing, and interpersonal skills with the ability to establish and maintain effective working relationships with various levels of management and staff
• Self-motivated, results orientated with strong attention to detail and accuracy
• Bachelors’ Degree in Commerce, Business Management or a related field is an asset
• Proven ability to work well under pressure and in a fast-paced environment
• Ability to work independently to achieve required objectives, within Company and regulatory requirements
• Successful completion of the Canadian Securities Course (CSC) or IFIC Operations course would be an asset
• Fluent communication skills in English are required and bilingual skills in French are an asset
• Strong people leadership and talent management skills, including attracting and hiring talent, engagement with staff and a focus on individual and team development
• Minimum 5 years of progressive work experience in the Mutual Fund or Brokerage industry, with at least 2 years in a supervisory role

Benefits

Why Aviso Wealth?

At Aviso Wealth, you will find a dynamic and inclusive culture that rewards innovation and celebrates success.

Here are a few things that set us apart:

• Excellent health, dental and insurance benefits to meet the diverse needs of our employees
• Commitment to the continuous improvement of our staff through learning & development and an education assistance program
• Regular social events to foster teamwork
• Matching contributions to our retirement program
• Competitive compensation package that rewards and recognizes individual contributions
• Generous vacation time, fitness benefit, parental leave top-up options

Equal Employment Opportunity

Aviso Wealth welcomes and encourages applications from all qualified individuals including persons with disabilities. If you require an accommodation, we will work with you to meet your needs in all stages of the hiring process.

We thank all applicants for their interest, however, only those selected for further consideration will be contacted.

No recruiters or agencies, please.

Company Overview:

Aviso Wealth powers businesses that empower investors. We are a national, integrated financial services company, with approximately $110 billion in assets under administration and management. Aviso Wealth is owned by Credit Union Centrals, Co-operators / CUMIS and Desjardins. Our mutual funds dealer, securities brokerage, and insurance dealer support thousands of financial advisors at credit unions across Canada. Our award-winning online brokerage, Qtrade Direct Investing, and our digital advice platform, Qtrade Guided Portfolios, give Canadians flexible choices for building their wealth. Our asset manager, NEI Investments, offers a comprehensive lineup of responsible investment funds and portfolios, which are available through a national network of advisors. Aviso Wealth also provides custodial services and introducing broker services to independent financial organizations, including banks, trust companies, insurance companies, investment dealers, portfolio managers and financial planning firms. We have operations in Toronto, Vancouver, and Montreal with a regional office in Winnipeg. More information about Aviso Wealth is available at www.aviso.ca.