Credit Card Specialist Jobs

Experience required:

•Hiring for English communication,English/Mandarin or English/Cantonese – Must be fluent in communication

•Previous Customer Service experience (bank branch and/or call center)

•Exceptional client service capability and confidence in engaging clients across multiple channels (i.e. phone, video, etc.) using a friendly, positive and professional tone

•Strong English oral and written communication skills

•Personal flexibility to work various shifts that meet our clients’ needs Monday to Sunday 7 AM to Midnight EST

Description:

•

Proactively engage with the banks clients through various communication channels to

deliver an outstanding customer service experience, making every client

interaction an exceptional one

•

Focus on helping clients when they need us most, by responding empathetically

to a variety of questions, assisting with a myriad of banking solutions and

resolving client concerns at first point of contact

•

Contribute to team results by supporting all colleagues to be successful in

meeting client needs

•

Cultivate and maintain relationships with partners to work as one team

•

Manage risks by adhering to compliance routines, processes, and controls to

protect client and shareholder interests

•

Educate and assist clients with using digital capabilities

• Metrics:

call volume= 50-60/day

•

Lead with empathy and apologize for delays with wait times

•

Client experience, servicing clients, fulfil immediate need and identify

additional opportunities available to the client

•

Strictly dealing with credit cards, understand the product itself and help with

interest calculations and how its captured, review transactions, identify any

fraudulent transactions, what are the benefits of the card I have, how do I

redeem my points

•

Critical thinking and dive into transactions and take care of simple fraud

requests

Additional Skills & Qualifications:

•

Ability to work independently, proven time management, organizational and

problem solving skills

•

Exceptional client service capability and confidence in engaging clients across

multiple channels (i.e. phone, video, etc.) using a friendly, positive and

professional tone

•

Proven ability in building rapport and maintain client relationships,

preferably in the financial or service industry while working independently and

as part of a team

•

Desire to build exceptional client experiences, and is passionate and curious

to help clients meet their needs and solve their concerns

•

Digital literacy across a broad range of devices (i.e., smartphones, tablets,

laptops, etc.) with above average keyboarding skills, internet and computer

navigation

•

Strong English oral and written communication skills along with personal

flexibility to work various shifts that meet our clients’ needs Monday to

Sunday 7 AM to Midnight

•

Past experience in a customer service role where you provided a variety of

needs based solutions

•

Experience working in a team and metrics-based performance environment

•

Previous experience working in a Contact/Call Centre or in a fast paced

financial and/or service industry

Experience Level:

Expert

Level