Maintenance Technician - Edmonton (Edmonton, Ab, Ca, T6N 1M3)

Hourly Wage
ISS offers a competitive compensation package including Benefits and Paid Time Off.
Key Purpose
The Maintenance Technician reports directly to the Site Operations Manager to ensure all facilities related equipment are maintained to the highest standards in the Hard Services line. Additionally, the Maintenance Technician will partner with the operations team to ensure collective success across all service lines (hard, soft, and operational) and embody the OneISS (one team) methodology of facility operations. Core functions of this role involve solving non-complex (single system) maintenance and repair of a building’s shell, core, and equipment. The purpose of this role is to maintain facilities for clients, customers, and staff in a safe operating condition; execute a best practice preventative and reactive maintenance program; and resolve immediate operational and/or building safety concerns. Ultimate success in this role is around providing safe and reliable building systems that proactively and reactively support our client’s business needs. This role will be asked to flexibly cover and augment roles in case of employee turnover or customer demand increases.
Success Criteria

• Communicate with the lead, supervisor, co-workers, managers, and customers professionally
• Support shift lead in completing punch-list items
• Use proper personal protective equipment
• Present a professional appearance and conduct
• Understand customer service and satisfaction
• Take direction and respond to supervision
• Follow all company procedures, policies, and rules
• Perform work assignments in a team with other employees
• Comply with safety rules, policies, and procedures

Key Areas of Collaboration and Influence

• A solid commitment to the guest experience
• Build respectful relationships with all teammates and quests
• Always remember safety first
• Willingness to take directions from all levels of management
• Coordinate activities with other internal departments

Ideal Candidate Experience

• Communication skills to translate basic technical information to those with and without a
• High school diploma or vocational or trade school/college
• Basic mechanical and plumbing skills including knowledge of the corresponding tools in these trades
• At a minimum, 2 years of hands- on experience with all aspects of facility/ building maintenance

technical background

• Demonstrates professional and customer service aptitude
• Basic computer proficiency skills (Word, Outlook, CMMS Systems, Smartphone Systems)
• Must be able to work days, nights, weekends, and/or holidays as needed
• Must possess valid provincial driver’s license. May be required to travel via car within a specific metropolitan region
• Must be able to operate powered industrial trucks
• Work independently and as part of a team, requiring strong communication and interpersonal skills
• Potentially work in noisy environments (with required PPE), stand for long periods of time, crawl, climb and work with equipment of various types
• Must be able to work at heights on mobile or stationary work platforms
• Prolonged periods walking or standing
• Must be able to lift, carry, and place up to 50 pounds at a time
• Must be able to bend or stoop frequently

Key Accountabilities

• Ensure that all customer complaints are handled professionally, appropriately, and in a timely manner
• Escorts and directs site vendors as required
• Minor plumbing repairs (clogs, drains, valves, faucets, fixtures, etc.)
• Hot/Cold Calls
• Follow 5S principles for organization/cleanliness of “Front of House” (client/customer spaces) and “Back of House” (equipment rooms, storage areas, tool cribs, etc.) on the property
• 1st line of support to address escalations or emergencies if they arise
• Order supplies for PM’s and RM’s as needed. Ensure on site tool crib inventory is correctly managed to ensure SLA uptime is met
• Café Equipment specialty cleaning
• Shopping tool repairs (casters, handles, etc.)
• Overhead Lighting Bulb installation
• Ensure all health and safety requirements are established and followed by on site staff and sub-contractors
• Kitchen Equipment Inspections
• Installation and mounting of building fixtures (tv’s, signs, etc.)
• HVAC system & water system filter replacements
• Safety Eyewash/Shower Inspections and Maintenance
• Light Snow removal and walkway salting (cold weather regions)
• Building Safety Inspections
• Roof inspections
• Complete detailed records of all work to be documented in the CMMS system
• Use of CMMS system software for work order management (PC & Mobile based)
• Proactively mitigate slip, trip, fall hazards
• Conducts frequent equipment rounds and readings to detect malfunctions, records data as required
• Patch/Painting of walls
• Door/Lock hardware repairs and installation (basic)
• Fire Extinguisher Inspections
• Self-Performance (Hands- On Experience) of Primary Preventative (PM’s) & Reactive Maintenance (RM’s) work orders to consist of:
• Effective LOTO (lock out, tag out) compliance

Physical Demands & Work Environment

• Must be able to operate powered industrial truck.
• While performing the duties of this job, the employee must be able to stand for long periods of time, walk, reach, climb, bend, stoop, kneel, crouch/crawl and occasionally lift and/or move up to 50 pounds
• Must be able to work days, nights, weekends, and/or holidays as needed
• Must be able to bend or stoop frequently
• Specific vision abilities include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus
• Must be able to work at heights on mobile or stationary work platforms

As a global organization, ISS Group is committed to making the international community more resilient and just for all people. We encourage diversity and inclusion in their broadest terms, including ethnicity, race, age, gender, gender identity, disability, sexual orientation, religious beliefs, language, culture, and educational background. We look to lead our industry by example and to positively influence the market wherever we operate.
ISS, a leading workplace experience and facility management company, provides placemaking solutions that contribute to better business performance and makes life easier, more productive and enjoyable – delivered to high standards by people who care. ISS believes that people make places and places make people. From strategy through to operations, ISS partners with over 60,000 customers in 30+ countries to deliver places that work, think and give and is served by 471,056 employees who connect people and places every single day. In 2019, ISS earned DKK 78 billion in revenue. It is headquartered in Copenhagen, Denmark.