Licensed Optician-Ottawa, On-Lenscrafters Jobs

Date: Jul 1, 2023

Brand: LensCrafters

Location:

Ottawa, ON, CA, K1N 9J7

Requisition ID: 809276

Store #: 000961 LensCrafters

Position:Full-Time

Total Rewards: Benefits/Incentive Information

At LensCrafters, we're passionate about bringing people better sight. And it takes thousands of people from all backgrounds to do this.

By joining our team, you'll learn about the optical industry while developing the customer service and sales techniques needed to grow in your career.

LensCrafters is the largest optical retailer in North America with 1,000+ stores and as part of an eyewear industry leader, Luxottica, our higher standard of quality has made LensCrafters a leader in vision care for over 35 years.

GENERAL FUNCTION

The Licensed Optician delivers the brand value proposition & helps establish LensCrafters as the premier destination for all vision needs within the community. Creates exceptional value in the lives of customers by delivering legendary customer service & perfectly crafted high quality eyewear which exceeds our customers’ expectations.

Major Duties & Responsibilities

• Greets all customers with a warm welcome right away, exchanges names, & ensures they know what to expect. Shows urgency in providing service to customers & satisfying their needs.
• Explores the needs & priorities of customers by asking open ended questions.
• Utilizes store tools & adheres to Brand Store Commitments.
• Possesses the ability to multi-task, prioritize & manage time with competing priorities.
• Takes pride in store appearance, shows initiative to keep store clean, attractive & organized. Secures & protects company assets in your control.
• Anticipates problems; explores underlying reasons for customer issues; strives to develop long-term solutions to problems & ensures customers are satisfied & expectations are exceeded. Acts quickly for resolution. Partners with management as necessary.
• Adheres to company policies & procedure, including but not limited to discounting, promotions & inventory management.
• Commits to delivery date & time, seeks feedback & asks for referrals.
• Presents, celebrates & educates at pick up.
• Maintains proper dress code, including name tag & associate tablet.
• Assists co-workers with difficult or complex areas of product needs & prescriptions.
• Informs management of safety opportunities; demonstrates safe work practices.
• Is attentive to details, asks follow up questions for clarity, reads verbal/non-verbal cues; reviews prescriptions & identifies special needs, consults with Optician as needed.
• Performs work accurately & thoroughly utilizing all technology despite time pressure & customer volume. Demonstrates superior product knowledge; takes the initiative to accurately describe the features & benefits of various lenses & frames using appropriate tools. Reinforces customers’ final selection.
• Takes & records measurements, adjusts or fits eyewear correctly, thorough & exact in details; ensures finished eyewear meets standards & customer requirements.
• Acts as a leader in optical acumen that provides a voice for associates.
• Strives to achieve exceptional results on Brand KPIs & competencies.
• Sells on your feet 80%-100% of the time.
• Additional duties may be assigned as needed (i.e. customer calls, dispensing eyewear, etc.).
• Attracts new customers.
• Possesses a “can do” spirit & strong drive for results; self-motivated with a desire for continual learning & improvement.
• Custom fits glasses & precisely places prescription in lenses.

Basic Qualifications

• Strong basic math skills
• Optical dispensing experience
• Embrace new technology & change
• Familiarity with POS, computers & calculators
• Strong customer service skills: communicator, listener & team builder
• Selling skills – ability to use & carry an iPAD/tablet
• State Licensure
• High School graduate or equivalent
• Awareness of current fashion trends
• Knowledge of current store merchandise

Preferred Qualifications

• Previous customer service & retail experience

Employee pay is determined by multiple factors, including geography, experience, qualifications, skills and local minimum wage requirements. In addition, you may also be offered a competitive bonus and/or commission plan, which complements a first-class total rewards package Benefits/Incentive Information including health benefits, PTO, 401K, paid family leave, tuition reimbursement, and eyewear discounts.

Upon request and consistent with applicable laws, EssilorLuxottica will provide reasonable accommodations to individuals with disabilities who need assistance in the application and hiring process. To request a reasonable accommodation, please call the Luxottica Ethics Compliance Hotline at 1-888-887-3348 (be sure to provide your name and contact information so that we may follow up in a timely manner) or email [email protected].

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, gender, national origin, social origin, social condition, being perceived as a victim of domestic violence, sexual aggression or stalking, religion, age, disability, sexual orientation, gender identity or expression, citizenship, ancestry, veteran or military status, marital status, pregnancy (including unlawful discrimination on the basis of a legally protected pregnancy or maternity leave), genetic information or any other characteristics protected by law. Native Americans receive preference in accordance with Tribal Law.

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