It Lead Jobs

Description
The IT Lead is responsible for Leading the IT department, assisting with the planning, development, implementation, security and maintenance of IT/Health Informatics systems and electronic communications. Ensures the generation of accurate, complete, and consistently reliable data that supports the program and operational needs of our client.

• Develop and execute relevant company policies.
• Monitor and maintain Server Room, phone system (user extensions), copiers, and fax machines.
• Manage the deployment of IT equipment to staff at the central office; maintain an accurate inventory and provide Director, Finance with quarterly/bi-annual/yearly reports.
• Provide new and existing users with orientation and training in the proper and efficient use of the equipment and web-based tools; creates user manuals and tip sheets and updates as required.
• Provide backup/assists team members during peak workload situations.
• Participate in the delivery of a high level of customer service to internal and external stakeholders and community partners.
• Develop and maintain a database of family practice, physician, staff schedules and contact information.
• Participate on committees and project teams as required.
• Manage and monitor firewalls, switches, and servers.
• Liaise with team members, management, clinical staff, and practices.
• Monitor IT ticket system, provides staff with technical/troubleshooting support; manages Request Tracking requests.
• Maintain various paper and electronic filing systems which can be of a confidential, politically sensitive, or contentious nature in accordance with privacy legislation and in a manner that ensures the highest level of security and confidentiality.
• Manage and maintain Azure active directory and Office 365.
• Manage custom form requests and posts forms to the website for downloading and use by clinicians.
• Coach and mentor the IT team in project and organization support.
• Monitor and maintain the Website (internal and external) web-based reporting tools, document management, user administration, and job posts; manages Request Tracking requests.

Requirements

• Post-secondary education in IT Network Administration/Support or an equivalent combination of education and work experience.
• Ability to lead and guide the IT team.
• Strong customer service skills
• High degree of knowledge and proficiency in Microsoft Office tools, SQL Manager, Office 365 Admin portal, Azure, Microsoft Intune/Endpoint, EMR software.
• Excellent judgment, problem-definition, and problem-solving skills
• Demonstrated ability to work in a fast-paced work environment with conflicting priorities and deadlines.
• Attention to detail with a high degree of accuracy.
• Strong oral/written communication and interpersonal skills
• 5+ Years of experience in Computer/Network system support.
• Ability to interpret, analyze and clarify data and information requirements.
• High degree of expertise and proficiency in database management and information management principles and techniques.
• Strong administrative, organizational, and time management skills

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