Human Resources Coordinator Jobs

Learn, Lead & Grow at Foundever®

Are you excited about a culture of creativity, commitment, and connection? As an HR Coordinator at Foundever™ you will be part of the People Services HR Support team and support our employees, managers and HR team members via telephone, live chat or our internal case management system with any HR related questions. This role offers the opportunity to be a part of an innovative global organization and that is improving the customer experience.

About Foundever ™

Foundever™ is a global leader in the customer experience (CX) industry. With 170,000 associates across the globe, we’re the team behind the best experiences for +750 of the world’s leading and digital-first brands. Our innovative CX solutions, technology and expertise are designed to support operational needs for our clients and deliver a seamless experience to customers in the moments that matter.

Supporting +9 million customer conversations every day in +60 languages across 45 countries, Foundever combines global strength and scale with the agile, entrepreneurial approach of our founder-led culture, enabling companies of all sizes and industries to transform their CX.

• Winner of Comparably’s Award for Best Global Culture in 2022 and 2021
• Gold Stevie Award Winner for Great Employers

Read more about or culture: Foundever™ Stories and follow us at #FoundeverLife.

With 160,000 people around the globe – working from home or one of our CX hubs – we securely connect best-loved brands with their customers over 8 million times every day in 50+ languages. Whether digital or voice-based, our solutions deliver a competitive edge across all customer touchpoints. Our award-winning culture is built on 40+ years of industry-leading experience and commitment to improving the employee experience.

Responsibilities

• Establish and maintain solid working relationships across HR in Canada and all levels of management to ensure consistency and sharing of HR best practices, solicit information and feedback and keep all parties apprised of common issues.
• Participate in internal and client audits by researching, interpreting and presenting historical data in partnership with HR Compliance.
• Effectively communicate with various HR Shared Services team members, internal customers, other HR groups and third parties as needed.
• Adhere to all Foundever policies on ethics and integrity and respond to inquiries pertaining to Employee Relations policies, and/or procedures.
• Align with HR Field Support to perform transactional business processes, meet service objectives and provide support for HR initiatives.
• You may perform other additional duties and responsibilities as assigned and this is a fully remote and full-time role.
• Respond to Employee Relations questions from our employees, managers and HR team via telephone, live chat or internal case management system.
• You will ensure data integrity by maintaining employee records, making changes and partnering with Operations in accordance with Canadian provincial laws.

Required Qualifications

• At least 1 year of experience in human resources fundamentals and experience with Canada and US employment law, relevant statutes and guidelines and best practices.
• You must reside in Canada.
• Excellent communication skills using verbal via the telephone and written communication.
• Previous experience with Live Chat and Email/Case Tracking and Microsoft Office suite and know when to escalate complex questions for guidance or handling.
• Ability to manage multiple tasks, demonstrate flexibility, organization skills, attention to detail and follow up.
• 3+ years of experience in customer service with any general HR policies/procedures.

Preferred Qualifications

• Some college education preferred but not required.
• Experience with SAP SuccessFactors, UltiPro, Kronos, Kenexa and/or Case Tracking tools.
• English-French (bilingual), preferred but not required.

Our Perks

Competitive salaries, benefits, 401K contribution matching and paid time off.

Onsite and remote work at home available (depending on the market).

Fun and engaging company-wide initiatives, including our FoundeverFit wellness program.

Growth opportunities through various development programs.

Employee discounts.

Casual dress code.

Excellent work culture.

Join the #FoundeverLife

GAIN STABILITY, EXPAND POSSIBILITIES. We celebrate successes and reward our people for their hard work every day. We offer benefits to keep you healthy and happy, such as paid time off. Plus, fun perks like employee discounts.

GROW AS YOU GO. We invest in you with internal programs, training, and initiatives to develop your skills and help you reach your goals. We promote from within. We provide you with the tools, skills, and resources to develop professionally and personally. You choose where you want to go; we will help you get there.

WORK TOGETHER TO MAKE AN IMPACT. We strive to make the world a better place and empower others to do the same. We are mission-driven -and we leverage the power of our people to make a positive impact in the communities in which we live and work.

BE BOLD, BE YOU. #FoundeverLife represents our commitment to our people - to YOU. It's about coming exactly as you are. We empower everyone to live their truth, be themselves and use their voice -and we give them a platform to do so.

MAXIMIZE YOUR EXPERIENCE. We value open, honest, and constructive conversation. We encourage you to speak up -and we listen when you do. Through MAX, our global community, we leverage our people's innovative ideas, experiences, and feedback to shape and drive the future of Foundever Group®.

Our talent is our strategic differentiator. By bringing together diverse perspectives through our people and ideas, we foster an environment where people belong, all voices are heard, and everyone is vital and can contribute their best work.

Foundever is an equal opportunity employer. Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.