Homeowner Relations Coordinator Jobs

We are a leading-edge luxury residential home builder with an outstanding team that takes pride in building well-made and elegantly crafted homes in the most desirable locations across the GTA. We are seeking a versatile and charismatic Homeowner Relations Coordinator to provide administrative support for all aspects of our projects.

We are looking for candidates that are excited for a new challenge and eager to help shape the future of Hallett Homes. This role is ideal for an enthusiastic and motivated candidate looking to engage in a fast pace and industry-leading team environment onsite with our after-sales service team.

Roles & Responsibilities

• Review the quality-of-service work when required
• Assist site staff in the coordination of trades to complete warranty items
• Take ownership of homeowner issues and actively assist in driving a resolution
• Responding to emails and phone calls, scheduling of appointments, administrative duties, update and maintain deficiency lists.
• Assist in the PDI process, as required
• Keep records of customer interactions, processing accounts and file documents
• Liaising with homeowners regarding their concerns and warranty items, ensuring that a professional and positive relationship is maintained
• Ensure that you are current with current Tarion Guidelines and to attend Tarion Builder Update meetings
• Organizing and maintaining all homeowner PDI, 30-Day & Year-End warranty items
• Preparing homes on closing day
• Ensuring that the warranty items are addressed in a prompt and professional manner

Qualifications

• Related experience in the construction industry is a strong asset
• Knowledge of the Tarion Warranty required
• Must be able to work independently, self-starter, and in a team environment
• Reliable individual must have their own vehicle.
• Available to work onsite from 8:30 – 5:00 Monday to Friday
• Conflict resolution capabilities a must
• Basic understanding of MS Office
• Ability to effectively problem solve
• Enthusiastic individual who enjoys a fast-paced environment with a residential builder
• Knowledge of Newstar an asset but not necessary
• Proven effective communication skills, both verbal and written

If you match the criteria above, please email us your resume + references, and job history.

If you know someone else who matches the job description, please send this to them! We’re excited!! Growth is GOOD!!!!

We thank all those who are interested however only those chosen for an interview will be contacted. No phone calls will be accepted.