Dealer Relations Associate Jobs

Who We Are
Founded in 2012, automotiveMastermind is a leading provider of predictive analytics and marketing automation solutions for the automotive industry and believes that technology can transform data, revealing key customer insights to accurately predict automotive sales. Through its proprietary automated sales and marketing platform, Mastermind, the company empowers dealers to close more deals by predicting future buyers and consistently marketing to them. automotiveMastermind is headquartered in New York City. For more information, visit automotivemastermind.com.
At automotiveMastermind, we thrive on high energy at high speed. We’re an organization in hyper-growth mode and have a fast-paced culture to match. Our highly engaged teams feel passionately about both our product and our people. This passion is what continues to motivate and challenge our teams to be best-in-class. Our cultural values of “Drive” and “Help” have been at the core of what we do, and how we have built our culture through the years. This cultural framework inspires a passion for success while collaborating to win.
What We Do
Through our proprietary automated sales and marketing platform, Mastermind, we empower dealers to close more deals by predicting future buyers and consistently marketing to them. In short, we help automotive dealerships generate success in their loyalty, service, and conquest portfolios through a combination of turnkey predictive analytics, proactive marketing, and dedicated consultative services.
Summary
Part of automotiveMastermind’s success is attributed to our unique culture and “One Team…” philosophy. The Dealer Relations Associate (DRA) will embody this philosophy and act as an extension of our Dealer Relations Team by providing support in any/all necessary administrative and dealer partner outreach functions. The Dealer Relations Associate will be assigned to support one Director, Dealer Relations along with their team of Dealer Relations Managers, usually made up of 7 to 10 people. Each Director maintains a book of business of 100+ accounts (dealerships) and the Dealer Relations Managers are responsible for servicing these stores in a variety of ways.
a Successful Dealer Relations Associate Will

• Establish a close professional relationship with dealer partners in your market that will foster continued support and reduce the reliance on the Dealer Relations Manager
• Provide reliable and ongoing communication by phone, Zoom or email, answering any questions or concerns and resolving any issues for dealer partners in your market.
• Coordinate, manage, and escalate dealer support tickets for DRMs and follow up to ensure timely completion and resolution of original ticket.
• Execute daily administrative support, carrying out assignments that include but are not limited to: Discounts, MSRP adjustments, Custom Model-Mapping, Adding/Removing new users, Trade Book Adjustments, PS lines, Pre-Owned APRs, Trim Confirmations.
• Provide additional support on other assignments based on your team’s needs, including but not limited to additional reporting, virtual user training, custom reports, and other ad-hoc requests.
• Deliver 3 - 4 virtual user training sessions to our dealer partners each week via Zoom to multiple participants at a time, sharing best practices and efficiencies of our technology.
• Obtain and submit required marketing co-op related documents which allow dealerships to be reimbursed for part or all of automotiveMastermind’s services via email to dealerships in your market once a month or on a custom request basis.
• Prepare and build out monthly and quarterly business presentations extracting data and insights from internal metrics and data, namely the Performance Insights Dashboard, in order to highlight utilization, possible attribution concerns and areas of opportunity for dealerships in your market.

Minimum Requirements

• Commutable to our London, Ontario office.
• Ability to take on multiple projects as part of a team or independently, while managing competing deadlines.
• Strong aptitude for problem solving, including research and cross departmental collaboration.
• Proficient in Microsoft Suite products, Excel, Word, OneNote, and PowerPoint.
• Communicate well both orally and in writing and demonstrate business and financial acumen in your daily work.
• Two years professional experience – administrative sales, marketing, or customer service preferred.
• Regularly assess your own performance and adapt your work to achieve better results
• Strong ability to establish rapport and develop meaningful relationships with your clients.
• Experience in a high-volume client support or onboarding role preferred.
• Think quickly on your feet and handle ambiguity.
• Eager to perform as part of a larger team and work independently to schedule and prioritize your work.
• Experience working in a software or automotive retail environment is preferred.
• Strong attention to detail.
• Proactively solicit feedback, ask clarifying questions and resolve issues in a non‐confrontational way.
• Continually look to improve your professional career, as well as strive for personal growth.
• College degree preferred
• Experience working with CRM tools, Salesforce and are at ease with technology.

Equal Opportunity Employer
S&P Global is an equal opportunity employer and all qualified candidates will receive consideration for employment without regard to race/ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, military veteran status, unemployment status, or any other status protected by law. Only electronic job submissions will be considered for employment.
If you need an accommodation during the application process due to a disability, please send an email to: [email protected] and your request will be forwarded to the appropriate person. 
US Candidates Only: The EEO is the Law Poster http://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf describes discrimination protections under federal law.
20 - Professional (EEO-2 Job Categories-United States of America), SLSGRP202.1 - Middle Professional Tier I (EEO Job Group)
Job ID: 290054
Posted On: 2023-07-25
Location: London, Ontario, Canada