Dealer Relations Representative Jobs

Who We Are
Founded in 2012, automotiveMastermind is a leading provider of predictive analytics and marketing automation solutions for the automotive industry and believes that technology can transform data, revealing key customer insights to accurately predict automotive sales. Through its proprietary automated sales and marketing platform, Mastermind, the company empowers dealers to close more deals by predicting future buyers and consistently marketing to them. automotiveMastermind is headquartered in New York City. For more information, visit automotivemastermind.com.
At automotiveMastermind, we thrive on high energy at high speed. We’re an organization in hyper-growth mode and have a fast-paced culture to match. Our highly engaged teams feel passionately about both our product and our people. This passion is what continues to motivate and challenge our teams to be best-in-class. Our cultural values of “Drive” and “Help” have been at the core of what we do, and how we have built our culture through the years. This cultural framework inspires a passion for success while collaborating to win.
What We Do
Through our proprietary automated sales and marketing platform, Mastermind, we empower dealers to close more deals by predicting future buyers and consistently marketing to them. In short, we help automotive dealerships generate success in their loyalty, service, and conquest portfolios through a combination of turnkey predictive analytics, proactive marketing, and dedicated consultative services.
A Successful Dealer Relations Representative Will

• This person is the first point of contact for our Dealer Partners, handles issues and follows up on those that have been escalated
• Conduct monthly KDM Meeting to review ROI, marketing settings and discounts
• Execute launch planning, manages the product implementation and delivers initial and ongoing training to meet the needs of the dealers in their area through regular monthly performance visits
• S/he brings best practice knowledge of the product into the client organization to support the company’s value proposition to its dealerships
• Responsible for Virtual Support of our Incentive Advantage or Tier A Products for a portfolio of dealerships throughout the US
• This person must have an in-depth understanding of the product functionality and related services as well as an overview of the technical functionality totrain effectively and communicate appropriate usage
• Participation in RAM Meetings, Best Practices (Playbooks) and overall skill development exercises
• This position will serve multiple markets and report into the Senior Director, Commercial Operations

Who You Are

• Negotiate effectively, finding the win-win solution to problems
• Know how to establish rapport and develop meaningful relationships with your clients
• 3-5 years professional experience working in sales, marketing or customer service in a luxury automotive retail environment
• Proactively solicit feedback, ask clarifying questions, and resolve issues in a non-confrontational way
• Think quickly on your feet and handle ambiguity
• Bachelors’ degree in Business, Management, Marketing or a related field
• Must believe in what you do and feel a vested interest in the company’s success
• Significant experience working with CRM tools and are at ease with technology
• Ability to perform as part of a larger team and work independently to schedule and prioritize your work
• Regularly assess your own performance and adapt your work to achieve better results
• Communicate well both orally and in writing and demonstrate business and financial acumen in your daily work

Expected Hours Of Work
This is a full-time position. Generally, work is performed Monday through Friday, though holidays and weekends may be required.
Equal Opportunity Employer
S&P Global is an equal opportunity employer and all qualified candidates will receive consideration for employment without regard to race/ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, military veteran status, unemployment status, or any other status protected by law. Only electronic job submissions will be considered for employment.
If you need an accommodation during the application process due to a disability, please send an email to: [email protected] and your request will be forwarded to the appropriate person. 
US Candidates Only: The EEO is the Law Poster http://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf describes discrimination protections under federal law.
203 - Entry Professional (EEO Job Group) (inactive), 20 - Professional (EEO-2 Job Categories-United States of America), BSMGMT202.1 - Middle Professional Tier I (EEO Job Group)
Job ID: 287865
Posted On: 2023-06-07
Location: London, Ontario, Canada